Simon Gardiner

Spot on, really pleased with product and delivery 5 star

After taking this unethical company to the Financial Ombudsman Service, having my case upheld for taking over £7,000.00 in “Advisory Fees” without any meaningful advice, I would recommend taking them to the FSO if you’re not getting any advice, although it’s a long haul (nearly 12 months).

Worst Company I’ve ever known, unfortunately I’m still having to deal with the most incompetent customer services, incompetence, inexperience and unprofessionalism are just the good points, if anyone recommends this shower, avoid at all costs!

Oh True Potential don’t reply to this review with any hollow words, yet again I took a day off work to be available because I was promised a call back from someone who allegedly knows what they are doing, which again didn’t happen. It’s an absolute disgrace!

Worst company I’ve ever dealt with, seriously look for someone else and dodge a bullet. Finally plucked up the courage to look at the reply to my complaint, never expected such an unethical company to take responsibility so moving my funds elsewhere.

Oh and True Potential, don’t bother replying to this review like you give a dam!

Avoid this company at all costs, charge extremely high rates for none existent advice, made a complaint, totally unacceptable response, going to the financial ombudsman as I advised anyone who has been ripped off by this company to do so
UPDATED: ignore the reply from True Potential, support team, don’t make me laugh, they couldn’t even look into my complaint in the FCA allotted time scales, after a compete white wash from your Complaints Team, I’m now dealing with the Financial Ombudsman as I would advice anyone who has issues with them to do so.

Worst company I’ve ever dealt with, ripped me off for years by overcharging, their customer services treat you like something on the bottom of their shoe, you escalate your complaint, they become more awkward and rude, I suppose it’s because it a dying business so they are trying to rip off as many of their customers as they can before it goes bust. Cancelled my services, phone, broadband and got for half the price from EE hassle free, not renewed my TV package and not missed it one bit for the last 2 months, should of done it years ago.

I’ve put on a review, however the company have contacted you and intervened, so I ask how independent are you TRUSTPIILOT!

I have no idea how this company get 5 stars, wanted to put my pension in at a lower risk level a few years before my retirement however, you have to wait a month to speak to a financial advisor, whilst waiting a month, the market has crashed and my fund is down £42K, the only one making any money here is True Potential, sadly not the investor, I’d looked elsewhere.

Avoid this company like the plague they take unauthorised money from your account then just ignore you. Save yourself the grief and buy from a more ethical and professional company.

Oh and as for this reply from The Fragrance Shop! I’ve been trying to get a refund but just ignored for ages don’t try and take the moral high ground, I bought something for the Mrs years ago now you think can just dip into my bank account and help themselves I’ve no account, emails or anything just missing money! Trading standards next stop for me.

Had a notification that The Fragrance Shop have taken £15 from my account for what I have no idea. Think I once bought a bottle of perfume for the wife years ago from them. I have contacted them and given my details and bank account but still no refund. Be carful giving companies like this your details as they think they can help themselves.

Withholding my deposits! Watch these they didn’t deduct my £149 deposit off the price, had a nightmare getting it back, also took a £250 deposit off me until I returned the V5 (vehicle document) from my own part exchange still not had it back if it carries on like this then I’ll simply County Court them! As I say be aware of giving these people any deposits :(

Now 20th February still not received my refund of £390 from the charlatans Belstaff although the received the returns back on 11th January they have replied to this review twice saying the have refunded me which is total fabrication! Avoid this disgusting company who you can’t contact by phone like the plague! Thank God I bought via PayPal as they will guarantee my money back good luck if you’re left to deal with the disgusting none exiting customer service from Belstaff AVOID AVOID AVOID!!!

Update 16th February still no refund from Belstaff although They’ve replied through Trust Pilot again NOT VIA EMAIL FROM CUSTOMER SERVICED saying they have refunded me and resolved my issue which is A LOAD OF BULL S**T!Total and utter Charlatans (how do they sleep at night) seriously Avoid this brand like the plague you would get better customer service from Dick Turpin! I’m in contact with PayPal with an escalated complaint as they are ignoring them too thank heavens I did buy via PayPal because once the clock runs down I’ll automatically get my refund from PayPal otherwise I’d have to take Belstaff to court myself if their still in business that is :(

Been waiting for a refund from Belstaff since since 11th Jan it’s now 15th Feb no excuse for withholding money just awful customer services, made a complaint and asked for it to be escalated! The joke of a customer services manager Joanne replied that the complaint has been closed their end but I still have not received my money I think I should call the Police :(

Avoid Belstaff worst customer service I have ever encountered! Returned items they have only refunded half, say they other items are a different department you cannot contact them by phone and don’t answer emails. Good job I bought via PayPay so will claim it back through them as I’ve been waiting almost a month it’s disgraceful.

They even had the Audacity to come back to me and blame COVID when almost a companies can manage to reply to contact but it’s ok for Belstaff NOT it’s not ok to test your customers treat like something on the bottom of their shoe! After a month still no refund they are complete and utter charlatans Avoid Avoid Avoid

Tool save were totally uninterested in a product that is faulty and not fit for purpose and fobbed me off just because I had not used and returned it within 30 days and I had not used it till now. Today is 12.8.16. I recived the item on 14.7.16. will be complaining directly to eBay for refund.