Alison Weston

I decided to take out a Funeral Plan for my mum who has Alzheimer’s. I was a bit nervous about doing this as it’s a lot to think about. Matilda was very kind and helpful and took her time explaining all the options. It’s a relief knowing that something as important as a funeral will be taken care of when the time comes.

Placed an order online and also signed up to the newsletter. I was supposed to receive a free gift when I placed my first online order, but I did not receive any free gift. Disappointed - my expectations were maybe too high.
I love Dr Vranjes Firenze products, however this experience has put me off.

If I could give zero stars - I would!
Had an awful experience in Apple Store Aberdeen. Bought my daughter a new iPad and Pencil Pro in June. It has only been 3 months and already the pencil is cracked on both sides (where the pinch function is located). The Manager basically would not accept that the pencil was faulty and accused my daughter of dropping the pencil and being a liar. I would not have embarrassed myself and gone into the shop if this had been the case - not my style. It is purely the principle of the Pencil not being fit for purpose and only lasting 3 months! Aberdeen Apple Store have really let themselves down with lack of customer service and terrible attitude. I have taken this issue up with my credit card company and hopefully they can resolve it for me. Apple is just not what it once was - it’s really sad.

I sent my Dyson hairdryer back to Dyson for a repair. My hairdryer was out of warranty and I really didn’t want to splash out and buy a new one. The repair service was fantastic and so quick!! DPD didn’t turn up on the designated day, however, Dyson sorted out another collection day for me straight away. The hairdryer was repaired and returned to me within a week. Amazing service!!!

Lookfantastic are always so competitive when it comes to pricing. They are usually cheaper than high street retailers. Why pay more when you can get top brands cheaper and free delivery thrown in? My order always arrives super quick and it’s a bonus getting regular updates regarding delivery status etc. All in all a great company to deal with!

I am really disappointed with Debenhams customer service…. You only seem to be able to communicate via WhatsApp and it’s all done by a computer - no human interaction whatsoever. I don’t think I will ever order anything from Debenhams website ever again. They are very reluctant to return your money and keep you waiting and waiting for a refund. My last resort will be to contact my credit card company. I think I will just need to accept I’ve lost my money on this occasion.

Ordered fragrance no 461 (inspired by Baracatt Rouge 540). I have to admit the first bottle I received wasn’t quite right…. Customer Services reached out to me and they couldn’t have been more helpful sorting this out! I received a replacement bottle of 461 this morning and it smells amazing! I am so impressed by the service I have received from The Essence Vault and I will definitely be placing future orders. Very happy customer!

This is the first time I have used InPost UK. I found the whole experience from start to finish so easy and hassle free!! It was a brilliant way to return my Boden package. No standing in a queue at the Post Office - so quick and efficient. Fantastic service!

If I could give zero stars I would!
I placed an order in the 19 July (a microwave and some Christy Towels)… John Lewis did not send me the towels but a baby outfit instead.
It’s been absolutely disgraceful dealing with Customer Services. No-one to speak to all emails with countless different people.
I returned the incorrect item and JL sent me replacement towels. This process took countless emails to sort out!
Roll on 3 weeks and now I’m receiving emails saying I’ll be charged for not returning items for an exchange!
I returned the incorrect item to them straight away!
Now I’m having to send more emails to try and ensure I’m not charged for something I did not even receive in the first place!
Trying to deal with John Lewis is just terrible. Customer Services are nothing like they once were. I would go so far to say there is zero customer services.
I bought everything from JL at one point but now I’m scared to as they are so difficult to deal with.
Even M&S are better to deal with at least you can speak to someone and they sort it out there and then for you.
I hope no one receives any items in error as it’s a long, difficult, stressful road ahead.

Totally avoid ordering online from this company if you can! I stupidly placed an order not realising it is despatched from The Netherlands… Trying to speak to Customer Services is near on impossible and dealing with the virtual assistant is very frustrating and painfully slow. God help me if I need to return this item! Never again!!!!!

I have had a difficult journey these past few weeks with my Wallpod and had almost given up….. I initially had a problem with the Monta App and then it became apparent it was something more serious. Technical Support (although sometimes difficult to get through to on the telephone) were always very polite and courteous and tried to help me resolve the problem.
Piotr has always replied to my emails and tried his very best to resolve my Wallpod issue. He kindly arranged for a Rolec Engineer (Andy was very knowledgeable and polite) to attend my property and replace the unit.
Overall my Rolec experience has been a positive one. Yes - it has been stressful but Technical Support did resolve my issue and tried their very best to help me!
I am so happy my Wallpod is working again.

Excellent delivery - so quick!!
I was very happy with the Finsbury Pant in size 12L (black).
These trousers are very good quality and they also wash well.
I was looking for a nicer quality lounge wear type trouser and an alternative to leggings and gym wear.

Rescuemycar was very simple breakdown cover to set up. The process from start to finish was problem free and very self explanatory. The price I received was very competitive and the cover that in place meets all my needs.

I always use Go Compare. It is a great service, easy to use and within minutes I have purchased insurance at a very competitive price. Even better when you get the free excess cover!!

Selling my car with Motorway was quick and easy. The process itself was straightforward and very simple to follow. My car was sold within 10 days and the money was transferred into my bank account before my vehicle was taken away. I would highly recommend using this company.

I recently traded in my old iPhone XR with Square1tradein. The service I received was excellent. The whole process was very quick. After filling in the online form, I quickly received a return pack. The money was paid into my bank account within 3 days of them receiving my old mobile. The price I received was very competitive and fair. All in all a good service!

Hermes delivery service is excellent. They always arrive within the timescale promised and always treat my packages with respect. They drivers are always polite and friendly. I would highly recommend Hermes to anyone looking to use their services.

Hermes always provides an excellent service. They always update you regularly on the progress of your delivery.
Couriers are always pleasant and very courteous.
They’ve been coming to me for years and the service has always been excellent.

I am delighted with the policy I have taken out with Policy Expert. I have received excellent value for money and a policy which meets all my needs. Their website is easy to navigate round and it was not a problem to find all my relevant policy documents and print them off. I am very happy with the service I have received so far.

Hermes delivery service is always reliable and consistent. My parcel was delivered within the timeframe that my email quoted. The Hermes delivery guy was very polite and helpful. Excellent service.