My first purchase from Saint + Sofia so I ordered two sizes. One pair was a good fit so I returned second pair. Return process a little consulted with offer of extra credit if refund not requested.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered a navy dress from Saint and Sophia. The cut of the fitted style and the making of it was beautiful and perfect. Although aged 83, I am still size 12 and, trying it on looked 35 f... See more
Company replied
Prompt efficient service with suitable good quality packaging. The trousers are comfortable and great quality. My only request is that they’re made available in short length, unfortunately none of the... See more
Company replied
As this was my very first order i wasnt quite sure on size.Sadly my order was too small so i immediately contacted Customer Services who reserved it for me.i posted the smaller one back and im now awa... See more
Company replied
Company details
Written by the company
Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.
Contact info
Tower Bridge Road, SE1 2UP, Southbank, London, United Kingdom
- 020 3929 3896
- care@saintandsofia.com
- saintandsofia.com
4.5
Excellent
20k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my trousers!
Very pleased with my trousers!! Thank you so much!
30 October 2026
Unprompted review
Reply from Saint and Sofia
Thank you so much for the wonderful feedback, Miranda!
We're thrilled to hear how pleased you are with your new trousers.
Cheers,
Stacey
Perfect jeans
The order arrived to Australia very quickly, in great condition and the jeans are a perfect fit. Very happy.
28 October 2026
Unprompted review
Reply from Saint and Sofia
Hi Aldyth,
Thank you so much for the wonderful review!
We're thrilled to hear your order made it all the way to Australia so quickly and that the jeans fit you perfectly.
Thanks for shopping with us!
Kind regards,
Stacey
Reply from Saint and Sofia
Hi Melanie,
Thank you so much for the lovely review!
We're thrilled to hear that ordering was easy and that your new trousers fit you well.
We hope to see you again soon!
Cheers,
Stacey
Lovely dress and well packaged up and…
Lovely dress and well packaged up and fits and looks like the dress in the picture promoting it .
2 November 2026
Unprompted review
Reply from Saint and Sofia
Thank you so much for the wonderful feedback, Sarah!
We're thrilled to hear you love the dress and that it's a great fit.
Cheers,
Stacey
Lovely dress
Very happy with my dress; the fit was as expected and the fabric hangs well. Very pleased with the quality. Dispatched promptly and delivered on time.
26 October 2026
Unprompted review
Reply from Saint and Sofia
Hi there!
Thank you so much for your wonderful review.
We are thrilled to hear that you love your new dress, that the fit and fabric are just right, and that it arrived on time.
We truly appreciate your support!
Cheers,
Stacey
Excellent customer service
Excellent customer service. So nice to call and speak to a human who immediately sorted my request. Also, great product, very good quality.
27 October 2026
Unprompted review
Reply from Saint and Sofia
Hi Jackie!
Thank you so much for your kind words.
We are thrilled to hear that our team was able to help you right away and that you're loving the quality of your new product.
We truly appreciate you taking the time to share your experience with us!
Kind regards,
Stacey
I am unable to rate the merchandise as…
I am unable to rate the merchandise as it never arrived. I ordered on Oct 19th. They say they ship to the US in 3 to 4 days. I gave it a week . I notified them and they sent me the link. The link stated there had been no activity since Oct 22. I continued to try and get help but they kept referring to the shippers link. Today after over 2 weeks of no activity,I have given up and asked for a refund. If you dont live in the UK I would be hesitant to order from them.
20 October 2026
Unprompted review
I've been very pleased with the quality…
I've been very pleased with the quality of the products and the customer service.
21 October 2026
Unprompted review
Reply from Saint and Sofia
Hi Louise
Thank you for your review.
We appreciate you taking the time.
Cheers,
Stacey
Lovely high quality fabric & fit
Lovely high quality fabric & fit. Flattering & comfy too!
3 November 2026
Unprompted review
Reply from Saint and Sofia
Hello and thank you for writing us a great review.
We appreciate this!
Cheers,
Stacey
Amazing Bowie Jeans
Fab jeans! The fit is amazing and the style elongates your legs. The ordering is easy and quick. I just wish they came in dark navy, as would buy them as well! A brilliant company to buy from.
28 October 2026
Unprompted review
Reply from Saint and Sofia
Hi Alexandra,
Thank you for the brilliant review! We’re so glad you love the Bowie Jeans and had a great ordering experience.
Cheers,
Stacey
A beautiful dress
A beautiful dress, true to size
Lovely quality and arrived quickly
1 November 2026
Unprompted review
Reply from Saint and Sofia
Hi Mrs Greatorex,
Thank you for sharing such a wonderful review! We’re thrilled that your dress arrived quickly and that you’re happy with the fit and quality.
We appreciate your feedback and look forward to welcoming you back again soon!
Cheers,
Stacey
Gorgeous sweater vest
Gorgeous sweater vest! This item is well-made, soft and fits perfectly. I accidentally placed the order twice and your customer service team immediately took care of my mistake.
24 October 2026
Unprompted review
Reply from Saint and Sofia
Hi there,
Thank you for sharing such a wonderful review! We're so glad you're happy with your soft, well-made sweater vest.
It's also great to hear our customer care team took good care of you when you accidentally placed a double order. Thanks for choosing Saint + Sofia, and we hope to welcome you back soon!
Cheers,
Stacey
The experience was great items were…
The experience was great items were well packaged and arrived in good condition. Very happy and I will continue to purchase from you.
1 November 2026
Unprompted review
Reply from Saint and Sofia
Hello Linda
Thank you for the lovely review.
We do hope you will shop with us again soon.
Cheers,
Stacey
Good quality and the size is good .
29 October 2026
Unprompted review
Reply from Saint and Sofia
Hi Fiona,
Thank you for your 5 star review.
We appreciate you taking the time.
Kind regards,
Stacey
Reply from Saint and Sofia
Hello Celia
Thank you for your review.
We do hope you enjoy your purchase.
Cheers,
Stacey
Lovely trousers
Lovely trousers - my third pair of Keller pants. Efficient despatch and delivery.
26 October 2026
Unprompted review
Reply from Saint and Sofia
Hi Rosemary
Thank you for leaving a great review.
We appreciate you.
Kind regards,
Stacey
Love the shoes
Love the shoes! And the experience of ordering was good - transparent communication and quick delivery
2 November 2026
Unprompted review
Reply from Saint and Sofia
Hi Gemma
Thank you for your 5 star review.
We are glad to hear you had a great overall experience.
Cheers,
Stacey
Great quality clothing with swift…
Great quality clothing with swift delivery.
30 October 2026
Unprompted review
Reply from Saint and Sofia
Hello JA
Thank you for taking the time to leave us a review!
Cheers,
Stacey
Great service and product
Great service - first order too big, my error, exchange swiftly dealt with and no delay waiting for a refund on the first - and then a great product for me to enjoy, stylish and comfortable
1 November 2026
Unprompted review
Reply from Saint and Sofia
Hi Tessa
Thank you for your great 5 star review.
We are happy to hear you got your exchange worked out!
Enjoy,
Stacey
Lovely dress
First time I have ordered from Saint and Sofia. Lovely dress - style, fabric, fit all perfect. Very pleased and have just ordered another dress.
29 October 2026
Unprompted review
Reply from Saint and Sofia
Hello Lisa
Thank you for a lovely 5 star review.
We are pleased to hear you are enjoying your purchase and have ordered again.
Cheers,
Stacey
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