Baukjen is a brand you can trust. The quality is second to none and customer service is fantastic. From ordering to returns it is all very slick. You are kept informed of delivery at all stages and it... See more
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Review summary
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Fantastic customer service. I ordered the Nolan blouse in yellow, paid for next day delivery with DPD because i refused to have any dealings with Evri. My blouse arrived beautifully packaged in p... See more
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Love this Brand's ethos and clothing range. Great quality, good design. Some prints are a bit dated and would benefit from being modernised. The solid colour block pieces are more on trend. A bi... See more
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Quality of the garment excellent. I paid extra to avoid Evri as they have such a terrible reputation locally. DPD have always been excellent… until now. My parcel was delivered to the wrong address... See more
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Company details
- #118 of 249 best companies in Ladies' clothes shop
- #278 of 590 best companies in Clothing Shop
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.5
Excellent
31k reviews
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Very efficient service and easy to use
Very efficient service and easy to use. My initial order arrived very quickly and unfortunately had to be returned because the sizing was wrong for me, but I re-ordered: the next delivery was just as quick and the dress is lovely and the correct size.
27 August 2026
Clothing looks and feels great quality
Clothing looks and feels great quality. I had a problem with my order and found customer service excellent, they went above and beyond expectations. Will continue to purchase from them.
5 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Baukjen
Hello Mrs Rees
Thank you for your lovely review! We're thrilled to hear that you love your new outfit and that you're pleased with the quality. It's wonderful to know that it looks great on you too.
With best wishes, Suzanne
Beautiful soft top that will look smart…
Beautiful soft top that will look smart for work
25 August 2026
Reply from Baukjen
Hello Lucy
Thank you for your kind review! We're delighted to hear that you love your new top. It's wonderful to know that you find it beautifully soft and smart enough for work. We hope it becomes a favourite in your wardrobe and appreciated your feedback.
With best wishes, Suzanne
Quick easy ordering
Quick easy ordering. Kept informed during process to delivery. Lovely packaging.
25 August 2026
Reply from Baukjen
Hello Mrs Ferry
Thank you for your lovely review! We're delighted to hear that you found the ordering process quick and easy, and that our delivery updates kept you informed every step of the way. It's also wonderful to know that you appreciated the packaging. Thank you for choosing Baukjen, and we hope to welcome you back again soon.
With best wishes, Suzanne
Reply from Baukjen
Dear Deirdre,
Thank you so much for your lovely review! We’re delighted you’re happy with your cardigan and packaging.
Warm Regards,
By looking at the reviews I went up to…
By looking at the reviews I went up to a size 14 on my cropped jeans order. The fit was perfect and the quality was really good.
25 August 2026
Reply from Baukjen
Dear Lisa,
Thank you so much for your lovely feedback! We’re delighted to hear the size 14 was a perfect fit and that you’re happy with the quality.
Warm Regards- Kat
Delivery options are very poor
Delivery options are very poor. Rather than use the Evri options because they are dreadful I paid the extra for DPD and it still took a week. Will stick with ordering through third parties in future. For Baukjens information it was before the bank holiday so that’s a poor attempt at an excuse
27 August 2026
Reply from Baukjen
Thank you for taking the time to share your feedback, I’m truly sorry for the experience you’ve had, this is not the level of service we aim to provide. We sincerely apologise for the issues you've faced with courier delays over the bank holiday period, we will pass your comments on. As a gesture of good will, we've refunded your postage costs and this should be visible in 3-5 working days. With kindest regards, Mani
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback on your experience of shopping with us. Kind regards, Mani
WelAll's well that ends well!l
Well, I ordered the wrong size -- miraculously I needed a smaller size for once -- and Baukjen was incredibly efficient about the return and then shipment of the right size.
Plus I love this sweater! It is navy blue with flecks of pale blue which sounds weird but is actually gorgeous.
24 August 2026
Reply from Baukjen
Thank you for the lovely review. We are pleased to hear that you're more than happy with the quality of customer service you received from us, and the wonderful feedback on the sweater. Warmest regards, Mani
Quality jeans
Quality jeans (buy most of my jeans from Baukjen now). Perfect fit & look good with all footwear. Quick delivery. Cannot fault.
27 August 2026
Reply from Baukjen
Thank you for such a lovely 5 star review and your continued support. We are absolutely delighted that you're more than happy with the quality of our jeans and the overall service you received from us. Warmest regards, Mani
Reply from Baukjen
Thank you so much for your review and feedback. We really do appreciate you taking the time to review us and leaving such positive comments regarding the service you received from us. Kind regards, Mani
I love my new blouse
I love my new blouse, excited to wear it. Good quality, perfect fit
21 August 2026
Reply from Baukjen
Thank you for your lovely review! We’re delighted to hear that you love your new blouse and that the fit and quality are just right. We hope you enjoy wearing it! Kind Regards Tors
Baukjen clothes are always well made…
Baukjen clothes are always well made and this top is no exception. It will get worn. A lot. Sadly the courier let everyone down by delivering an overnight parcel a day late. That particular courier always is late around here - but I didn't know when I ordered that they would be delivering. So the top wasn't worn when I wanted to wear it...
25 August 2026
Reply from Baukjen
Thank you for the review and feedback. We are absolutely delighted that you're more than happy with the quality of our garments, however we're so sorry to hear of the delivery service you received, we've refunded your postage cost as a gesture of good will. With warmest regards, Mani
Reply from Baukjen
Dear Mike,
Thank you for your lovely feedback! We’re so pleased you like our garments, and we’re sorry they’ve arrived creased.
We’ll certainly take your comments on board.
Warm Regards- Kat
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted to hear that you're more than happy with the fit of the jumper and the prompt delivery service you received. Warmest regards, Mani
Reply from Baukjen
Thank you for such a wonderful review. We are pleased to hear that you're more than happy with the colour, fit, style and quality of our garments. Warmest regards, Mani
Reply from Baukjen
Dear Donna,
Thank you so much for your lovely review! We’re delighted you’re pleased with the quality and softness of the material.
Warm Regards- Kat
From ordering on line to receiving a…
From ordering on line to receiving a lovely dress in beautiful packaging..just a great experience
19 August 2026
Reply from Baukjen
Good Morning,
Thank you so much for your lovely review! We’re delighted you had such a great experience, from ordering to receiving your beautifully packaged dress.
Warm Regards- Kat
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