Mr Mark Arnold

Initial response was good, but after my measurements were referred to the technical team I was told someone would get back to me shortly. Unfortunately that never happened. I’ve now sent three polite follow-up emails over the last week, including asking for a simple yes or no, and I’ve received no response at all. A company selling made-to-measure blinds should provide much better communication, especially when customers are waiting to place an order.


Thank you for your reply, but I’m disappointed to say that despite your public response promising to contact me directly, I have still heard nothing. You have now had ample opportunity to put this right, so it’s difficult not to conclude that the reply was simply for the benefit of Trustpilot rather than a genuine attempt to resolve the issue. The irony is that had someone contacted me and resolved the matter, I would happily have updated my review and increased my rating. At this stage, there’s no need to respond further.

Excellent quality and fit. Really impressed with both the trousers and the knit polo. The materials feel premium, the fit is spot on, and the style is timeless and understated. Fast delivery too. I’ll definitely be buying from Oliver Spencer again.

Excellent Cameras and HomeBase, but the Outdoor Siren Needs a Redesign
Overall I’m very happy with the Eufy ecosystem. The cameras are excellent, the HomeBase is a fantastic piece of kit, and the whole system is easy to use and generally very reliable. However, I’m genuinely baffled by the design of the outdoor siren. An outdoor siren has one primary purpose: to be loud, highly visible and able to withstand years of outdoor use. In my opinion, Eufy has focused too much on aesthetics and not enough on functionality. The current siren simply doesn’t feel loud enough for a serious external security device, and I would have expected a more robust, fully waterproof design. This is particularly surprising because Eufy has clearly demonstrated excellent engineering with its solar-powered cameras. An outdoor siren spends virtually its entire life in standby and may only ever activate once or twice during ownership. If Eufy can successfully power cameras year-round using rechargeable batteries and integrated solar panels, there is no reason the same approach couldn’t be used for a more capable outdoor siren. If Eufy released an “Outdoor Siren Pro” with: • IP67 waterproof rating • 115 dB+ output • Large rechargeable battery with integrated solar panel • Tamper-resistant construction • Bright strobe light • Full HomeBase integration I would buy it immediately. The rest of the Eufy system is so good that this product feels like a missed opportunity. Hopefully Eufy revisits the design because a truly loud, fully waterproof, solar-powered outdoor siren would be a perfect addition to an otherwise excellent security ecosystem.

95% of the time you do not qualify and if you do start a survey half way through you get kicked out or you do not qualify.
I have closed my account/unsubscribed.

Registering with eRewards has been an absolute farce — 12 emails later and still no resolution.

I originally signed up through the Avios app, but because I didn’t enter the last 11 digits of my Nectar card, the registration didn’t complete. The problem is that nowhere during registration does it actually say you must use the last 11 digits; I only found this out from eRewards afterwards.

Now, when I go back to the Avios app to try again, it only shows a login screen instead of letting me restart the registration.

eRewards support has been completely useless. I’ve explained the issue repeatedly, but they just keep asking the same questions, and we’re going around in circles. They seem unable to reset my account or let me restart the registration process. To make things worse, they stop replying after a couple of emails, so I end up having to chase them just to get a response.

Excellent kefir and outstanding customer service! The quality is second to none, and the team are always helpful and professional. A great company that truly cares about its customers.

Great food and service

I can see I’m not alone regarding Bad Customer Service.
I sent an email to there Customer Service over a week ago and they haven’t bothered to reply, I was going to buy £300 of product but from my experience below and no answer from Customer Service I am not going to bother.

Hi
I have just had a conversation with one of your therapists online and asked for a 4 step routine giving her lots of information about my skin and what I use.
I had the feeling through out that she wasn’t really paying attention to what I was telling her specifically that I use tretinoin 2/3 times weekly and want a routine set around this.
I asked AI for recommendations which made sense when I looked at the products and then told AI about what your therapist recommended 3 of the products she recommended you should not use when using tretinoin.
I’m a little surprised/shocked by these recommendations because it would have caused problems with my skin if I had gone with her recommendations.
It’s really not what I expected from a brand like Dermalogica.
Kind Regards

Update: I did send my original email to the address you provided, I will send again.

Update: No reply to my second email.

Ongoing Broadband Outage — No Updates, No Accountability

I’ve been without broadband for 4 days now, and Vodafone have provided no useful updates or estimated fix date. Every time I contact them, I receive the same generic response: “There’s an outage in your area, we don’t know what the problem is or when it will be fixed.”

I understand network issues can happen, but Vodafone’s complete lack of communication and inability to get answers from Openreach is unacceptable. As the paying customer, I am stuck in the middle with no service, no information, and no support.

There’s also no clear process for temporary solutions — no offer of mobile data boosts, no proper escalation, just the same scripted replies.

It’s incredibly frustrating that Openreach control the infrastructure yet refuse to engage with customers, leaving providers like Vodafone passing on vague updates at best.

Vodafone need to improve their communication, push harder for answers from Openreach, and ensure customers aren’t left in the dark for days on end.

Openreach have no accountability to anyone it seems and things need to change and be forced to provide live fault tracking like utilities do (gas, electric, water).

Extremely frustrating and disappointing.

Thank you for your reply to my review, you suggest I call the number you provided in your reply, do you not think I have been doing that every day since the outage, your reply is no help whatsoever.
May I suggest you call Openreach and push them for an update to when I will be back online. This has impacted my business and I will be contacting Ofcom to push for a change around how Open reach deal with outages and providing realtime updates.

Ongoing Broadband Outage — No Updates, No Accountability

I’ve been without broadband for 4 days now, and Vodafone have provided no useful updates or estimated fix date. Every time I contact them, I receive the same generic response: “There’s an outage in your area, we don’t know what the problem is or when it will be fixed.”

I understand network issues can happen, but Vodafone’s complete lack of communication and inability to get answers from Openreach is unacceptable. As the paying customer, I am stuck in the middle with no service, no information, and no support.

There’s also no clear process for temporary solutions — no offer of mobile data boosts, no proper escalation, just the same scripted replies.

It’s incredibly frustrating that Openreach control the infrastructure yet refuse to engage with customers, leaving providers like Vodafone passing on vague updates at best.

Vodafone need to improve their communication, push harder for answers from Openreach, and ensure customers aren’t left in the dark for days on end.

Openreach have no accountability to anyone it seems and things need to change and be forced to provide live fault tracking like utilities do (gas, electric, water).

Extremely frustrating and disappointed.

Been using for years with no problems

Efficient as usual

I ordered the Socrates Pants, the design and fit is great unfortunately around the mock fly there was two small areas where the stitching sticks out and draws attention, maybe a manufacturing fault.

Update: This has now been sorted by Customer Services, I would recommend Nothings Something for there stylish Socrates Pants and they care about the Customer.

I have been using Bare Biology Marine Collagen and Pure Omega for a few years, my skin and joints have improved dramatically and I would not be without it.

I didn’t go with the cheapest on offer, I went with The seller with the best reviews, quick despatch excellent price.

Customer service non existent, will not be buying Roku again.

This is my third duvet/pillow purchase, lovely quality and durable just a touch on the expensive side.