Michelle Bryan

I've been using Zava for monthly my medication needs for the past 18 months. I have found them excellent. I've never had any issues with slow or delayed orders. Items are received well packaged, fully tracked and typically within 48 hours of approval. They are easy to get in touch with should you have any questions and they have good patient resources. I feel well looked after and supported and would urge anyone to give them a go!

I've been using Quidco for many, many years and whilst the amount I earn doesn't seem to be quite as generous these days, I've still amassed a very considerable amount of cashback. Eash to use, I'd recommend it - you just have to remember to go to Quidco first before you make an online purchase - I'd probably say about 30% of my online purchases can be completed via a Quidco link and I earn cashback on them.

We love trying new coffee and I bought some from Moon Roast Coffee for the first time recently for my husband's birthday. He likes to grind coffee fresh, so I chose whole beans and he really enjoyed it. Delivery was fast, it was well packaged and the coffee was great. I'll happily buy from them again.

Absolutely delighted with the dress I managed to finally afford in the sale. Beautiful quality, stunning style and pattern and the fit is as expected and looks fabulous on. I chose express next day delivery and the dress was with me in under 24 hours. Another lovely purchase from Boden!

Another fabulous purchase from Passenger clothing, a brand I love wearing thanks to the good quality and colourful designs. The jacket I bought was very oversized, even when sizing down to a medium I found it was still big, but it's lovely quality and a great colour. I'll definitely be remaining a Passenger customer!

Thorntons chocolate used to be lovely, having not eaten it for many years, I tucked into an Easter bunny. All I could taste was sugar. I managed a couple of bites but all I got was sweetness and sugar, none of the rich chocolate taste you get from decent quality chocolate. The bunny has gone into the bin and I'll not be buying any Thorntons again, which now tastes just as sugary and revolting as Cadburys. What a shame.

My latest delivery arrived today and I wouldn't be without my morning brew from Gotham Coffee! I saw them advertising on Facebook and purchased a couple of months ago, since then I've made repeat purchases and now have a subscription. Their chocolate flavoured coffee is superb. Delivery is fast and the quality compares well to other premium coffee brands I've tried over the years.

This is my first purchase from this company as I was looking for a specific shoe from a specific brand and they happened to have it in stock online.

I ordered and the very next day, the boots were delivered! Super fast service, however there was an issue with damage on one of the boots.

I phoned my local store and they said I could pop down to return them and they'd sort out a replacement.

They did exactly that and the whole process could not have been simpler. The whole process took just 3 days including the day I ordered to day 3 when I received the replacement boots which were perfect.

Fantastic customer service!

This app is awful, by far the worst streaming app we've ever used. It consistently crashes, they force adverts on you every few minutes (every 7 to 8 minutes), I fail to understand what we're paying for?

Surely you pay for an app so you don't have to put up with constant ads?

I could perhaps forgive the ads if the app actually worked consistently, but time and time again we go to watch something, and the app will just go round in circles or crash (yes, we have a new smart TV, tried it on multiple devices, it's definitely not our hardware) it's the app that is simply terrible.

We're so fed up with it now the few shows we did watch on the channel, I'd rather just ditch than continue paying for such a terrible service.

Great quality clothing and gear, sustainable packaging and fast delivery. I've made several purchases from Passenger from sleeping bags to changing robes and I'm always happy with their products and service.

Super happy with the service I received from Frodeli. All the desserts were absolutely delicious. Well packaged and the garnish pack made such a huge difference and really made everything look as amazing as they tasted. I would thoroughly recommend Frodeli and the Oreo cheesecake in particular!

Excellent product to work with and very fast delivery. Thoroughly recommend after swapping from using another well known resin brand. This is definitely the best I've tried so far!

I bought a china jug as an alternative to my glass vases and absolutely love it! Great quality and the illustration is gorgeous.

I've been using Quidco for years and the amount of cashback I've amassed over the years is impressive!

It is frustrating when a purchase is refused, and I've found that most cashback tracks at a lower percentage than stated/expected, but it all adds up and I'd recommend using Quidco.

I thought the site was really easy to use, and I got a pretty accurate valuation really quickly, I'm definitely going to use this site when I put my house on the market in a couple of months time as their fee's are much cheaper than I've already been quoted elsewhere.

Absolutely disgraceful underhand tactics. ALL of their subscriptions are automatically recurring, even if you just select the ONE MONTH option. I used the app, and could not find anywhere within the app to cancel my account and given I didn't know I was on a recurring subscription, I had no cause to try to cancel the said subscription. They took money for a second month within minutes I contacted them to say I had no wish to continue with the service, hadn't authorised a second payment and absolutely did not want to use their service for a second month, explaining that I had no idea that the one month option was automatically recurring. They told me tough and refused to refund me. So I am now paying for the coming month for a service I do not want or need. UNDERHANDED THIEVES with a shocking approach to customer 'care'.

I'm delighted with my mattress! Delivery was very fast and free, the quality of the mattress is excellent for the price. Really pleased and wound highly recommended.

This is the second time i've used Tyres on The Drive recently, and they have been fantastic each time. Both fitters were friendly and helpful when I asked questions. Great prices for high end tyres and fitting at work makes using them super convenient. I would highly recommend them!

On the website next to the product I wanted it said free delivery on all orders over £25. The item I ordered was £29 and a few pence, but when I added it, I was still charged for P&P and was instead told free delivery only applied on orders over £30.

I went back to the product page to double check and confirmed that it definitely clearly stated free delivery over £25. I took a screen grab as proof and emailed customer services.

Over a week later and no one has bothered to get back to me about this. I went ahead and purchased anyway as I needed the item quickly for a present, and figured i'd get the discrepancy sorted out later.

Whilst the price was good and the item was received quickly, I am disappointed that no one has bothered to get back to me to discuss the discrepancy on the website.

Misinformation, sneaky hidden charges and no help whatsoever. Just some of the way's i can describe my experience with Inghams.

I've been to Whistler in Canada snowboarding many times and have always booked with Crystal and chosen BA flights. I have never before had any extra costs of snowboard carriage, hidden or not provided as an option at the time of booking.

This year, for a change, I chose to give Inghams a try for the first time and booked a holiday for 6 adults at a cost of just under £8,000, choosing the exact same flights I always take, with BA.

I booked around 8 months ago, but have just received my eTicket, After reading the fine print, i've found out that the snowboarding package holiday i've booked, doesn't allow us to take our snowboards - unless we pay them more. Something that is not stated at any time during the holiday booking process, making this a hidden charge.

If snowboard baggage on a snowboarding package holiday wasn't included, this is surely very important information critical to the decision making process and as such, it should have been highlighted during the booking process. Inghams purposely hide this additional cost and as such obtained my booking by deception.

After speaking to Inghams twice, once on the phone and once via social media, i've basically been told tough. Not even a gesture of goodwill. They have not taken any responsibility for the fact that this information is not made available at the time of booking and I am very unhappy as I feel like I have been mislead by them.

When questioned about this, I was told that sometimes they use scheduled flights, sometimes they use charter flights. Some flights charge for bags, others include them, though this is not stated, so it is impossible for a customer booking online to know what kind of flight they are booking as part of a package.

After saving for 2 years and being already stretched to the limit, this £330 represents the cost of a lift pass, and is an extra cost I neither budgeted for or have the money to find. 2 weeks before a holiday. Anything to say on this matter Inghams? Any acknowledgement or sympathy for the fact that an unexpected cost of £330, so close to a holiday can have a massive impact on a customers ability to actually afford to do anything whilst on holiday?

Had I known about this additional cost, i'd have simply booked elsewhere as the overall cost of the holiday is now higher than I could have got it elsewhere.

**UPDATED 13/01/2013**

I went to the BA website today to book in my snowboard, but the price on the BA website was different (£28) higher than the price Inghams gave me on my eTicket.

After phoning Inghams again today to querey this, they simply told me that their terms and conditions state that BA prices might change. No apology at all for providing out of date information. I asked if I could pay for my snowboard bag and they told me I could only do that with BA. I asked them for BA's phone number, they told me they didn't have it.

I asked for contact details so I could make a complaint. They gave me the email address that I complained to a fortnight ago and didn't receive a response from.

On the basis of this experience, I conclude that Inghams are absolutely USELESS and massively unhelpful. If I have to book my baggage direct with BA, why on earth would I bother booking a package deal in the first place?! I may as well have simply booked the flights and accommodation separately myself!

I will not be booking with Inghams again and will instead return to Crystal or go back to making independent bookings next time I go to Canada.

This pre-holiday experience with Inghams has put a real downer on things as I now feel very negatively towards them and their lack of transparency and dodgy ethics, i'm just hoping we don't have any further problems with the trip as I have very little faith in their ability to do anything to help!