John

Good delivery service no issues

Utterly disgusted with travel lodge Middlesbrough, I booked a night and the following day my father was taken into hospital. When I asked to candle they asked for his medical records which I find utterly insane and deeply insensitive. Disgusting practices. I dealt with Sophie withers who claimed it was travel lodge policy if this is true the senior management need to change this. Will never book with them again.

After a few previous good experiences with WildBounds I had an issue where a delivery didn’t show up.
Dreadful customer service from Ellie, ignoring consumer law.
Will never use this company again or ZenBivy Uk which seems to be the same company.

Easy to sell and buy on and easy postage but if anything goes wrong Vinted will not cover you, they will go against there own policy and continue to send template emails stone walling not actually replying properly. There is zero customer service so I wouldn’t buy or sale anything of high value on Vinted. A buyer claimed he didn’t get a package from me worth £250 and despite being sent with Royal Mail with Vinted generated code they refunded the buyer and didn’t cover me despite the fact it was obvious the buyer had stolen it ( yes he even collected it from the post office - insane! )

Really good experiences with the Belfast store. Very friendly and helpful staff. They also price match which is really good.

After previously giving a 5 star review to decathlon I am furious with them. A discount code wouldn’t work on the app and staff in store told me to go ahead and purchase and customer service would sort it after.

I spoke with Yuvadharshini in there customer services and they point blank refused to honour this even after admitting it was there issue and I should have received the discount.

Awful customer service after being a long term customer and spending thousands with them.

After a previous poor experience with Hoka Lorna in there team made it right.

I bought a pair of Clifton 10 trainers and they are very very good. Comfy on long walks with no foot fatigue at all.

Site was easy to use.
Arrived in reasonable time.
Overall good experience.

Iv bought lots of their hiking and trekking gear mainly the Simond brand and it’s amazing quality for the price. Customer service is amazing any issues sorted, Only fault is the Belfast store doesn’t seem to ever answer the phone.

Update: After a truely horrific experience with decathlons customer service agent Yuvadharshini me nor my partner will ever shop there again!

Reluctantly bought few items from Taunton as they were cheaper than others, but their customer service I find to be rude and unhelpful. If I could get at same price elsewhere or even a little higher I’ll not order off them again.
Polite, friendly and helpful customer service means a lot.

Sold several items with no issues.
Any issues I have had has been sorted by vinted customer service.

I bought a pair of Hoka Hikimg boots. Can’t comment on them as they never arrived.
I had a notification saying they where left on my porch considering I don’t have a porch this was concerning needless to say no boots had arrived.
When Hoka finally repsonded to me 3 days later they told me I had to talk to DPD and also other “third parties” mentioning signing “legal documents”

Thankfully I’m aware of consumer law thanks to the Martin Lewis show. Utterly awful customer service. I can’t comment on the quality of the Hoka products but their costumer service is completely wrong.

Iv heard great things about their boots so perhaps buying off a high street retailer who will protect basic consumer rights don’t buy off Hoka directly or better yet buy from a better more customer focused brand.

EDIT, Leona from Hoka phoned me and was fantastic, issue sorted. Very impressed with her it’s a shame the Hoka policy is too encourage customer to deal with third parties Hopfully they change that policy.

I am a keen follower of Martin Lewis money saving expert, His site had stated First Direct paid a fee to move and customer service was the highest rated in the UK. I thought this was a no brainer.

Unfortunately after a few years with First Direct now I have found their customer service to be frankly appalling… rude, unhelpful, complicated and mainly automated contact routes. Just generally an awful service.


I would say don’t be drawn in by the switch bribe it’s not worth it for how bad the customer service is.

I ordered a mattress to be delivered on 12.12.25. I had arranged to be off work to take delivery late that day I received a text message saying it would not be delivered that day. My account on Argos changed to delivered tho.
I spoke with customer services and they said “transport dept” would be in touch which they never did.

It’s now 30.12.25 and 5 phone calls to there non uk customer service has proven useless. They can’t cancel the order, can’t get it delivered and no one seems interested, I asked finally to cancel the order and the customer service said they couldn’t, asked for a manager and non available.

I will never buy anything from Argos again.
Passing this to the financial ombudsman.

Have bought of Argos several times and never had an issue.
So I ordered a new double mattress, due to be delivered on the Friday. I received a text on the Friday saying it wouldn’t be delivered. No explanation why.
I checked the tracking and it said delivered. On the folllowing Monday I phoned Argos customer service and they basically said we don’t know and can’t tell you anything the courier dept deals with it. That was it… so now on the Wednesday I have had no contact from Argos and have no idea if or when it will be delivered.

I have bought 3 shark hoovers.
I had a cordless hoover and a mini handheld one.
My main hoover broke and I decided to go with a cordless stratos, order took 8 days to arrive which I was surprised by but fair enough but it arrived with no charger for the battery. emailed shark and got no reply. Phoned customer service and after 30 minutes on the phone they finally decided to send me a charger, I asked could it be posted first class as I had now been without a Hoover for about 2 weeks and they said no, ( charger still hasn’t arrived ) I also asked could they do some small gesture of good will and got a blunt no…
Pretty surprised, can’t review the actual Hoover yet but Hopfully it’s not as bad as the shark service.

I have ordered Off NiSupplements now for several years also popped into the store 2 or 3 times all tho I try not too as I’m like a child in a candy store lol.
Competitive prices online, fast delivery and a nice little reward points system.
I do get the bulk of my supplements from MyProtien but use NI Supplements for the NXT beef protein.
Great service would highly recommend.

I tried Xplosive ape.
I normally use Gymshark or BooHooMan but I liked the branding of Xplovesive App so I ordered a few things.

The order arrived and I didn’t like the bottoms or hoodies so I returned them which was easy enough. I kept a few oversized Tees ( these are very nice ) but with in a week two had shrunk and o mean comedy level shrinkage… it became a belly top. Ohh and they were washed at 30 and dried on the outside line. Contacted customer service and after photographing at their request showing the shrinkage they sent me a vhoucer which turned out I couldn’t use and had to contact them again. Ordered 4 oversized tops and… guess what they all shrank.. I didn’t even bother contacting the company as I don’t want them replaced and don’t think they would refund me.

Since then I have ordered several oversized tops from the BooHooMan Man active range and they are cheaper and extremely good quality so if you don’t want to pay Gymshark or VQ prices try them but stay away from xplosive app it’s not good value it’s just cheap poor clothing I’d even argue for a tee you’ll only wear once or twice before it’s shrinks it’s extremely expensive.

I buy my gym clothing from boohoo and it’s fantastic especially the oversized range I also get the MAN socks and boxers. Extremely good value for money.

Me and my daughter went to Paris for her 16th birthday.

The easyJet staff in belfast were very friendly. I double checked bags I had with them and they confirmed they were fine. Helpful and friendly.

Enjoyed Paris but on the way back the CDG Airport staff couldn’t have been more rude. They made me pay an additional £52 without measuring my bags nothing had changed in my baggage. I asked for the staff members name and he refused. I was polite and explained calmly that I was going to put in a complaint he refused to tell me his name. A manager Claudia came over and she also initially refused to tell me her name. Again i politely and calmly said I wanted to make a complaint later and wanted the staff names involved she refused several times until finally saying Claudia ( nothing to confirm if this was her real name ) the staff where rude and aggressive I couldn’t believe it.

Again, the easyJet staff in belfast couldn’t have been nicer really let down by there colleagues in France.

I later contacted EasyJet and after being passed to several different departments then being asked to go and start taking photos of luggage I just gave up on the complaint.

I’ll personally never use EasyJet again not only because of the staff in France but there refusal to fix the situation after.