| Performance outcomes of supply chain agility: when should you be agile? DM Gligor, CL Esmark, MC Holcomb Journal of operations management 33, 71-82, 2015 | 747 | 2015 |
| Timeliness, transparency, and trust: A framework for managing online customer complaints JL Stevens, BI Spaid, M Breazeale, CLE Jones Business Horizons 61 (3), 375-384, 2018 | 180 | 2018 |
| Building international business theory: A grounded theory approach DM Gligor, CL Esmark, I Gölgeci Journal of International Business Studies 47 (1), 93-111, 2016 | 150 | 2016 |
| Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries CLE Jones, T Hancock, B Kazandjian, CM Voorhees Journal of Business Research 144, 703-716, 2022 | 116 | 2022 |
| I’ll be watching you: Shoppers’ reactions to perceptions of being watched by employees CL Esmark, SM Noble, MJ Breazeale Journal of Retailing 93 (3), 336-349, 2017 | 93 | 2017 |
| Tell it like it is: The effects of differing responses to negative online reviews CL Esmark Jones, JL Stevens, M Breazeale, BI Spaid Psychology & Marketing 35 (12), 891-901, 2018 | 87 | 2018 |
| Accumulation versus instant loyalty programs: The influence of controlling policies on customers' commitments SM Noble, CL Esmark, CH Noble Journal of Business Research 67 (3), 361-368, 2014 | 77 | 2014 |
| Appreciating anonymity: An exploration of embarrassing products and the power of blending in CLE Jones, C Barney, A Farmer Journal of Retailing 94 (2), 186-202, 2018 | 57 | 2018 |
| Retail space invaders: When employees’ invasion of customer space increases purchase intentions CL Esmark, SM Noble Journal of the Academy of Marketing Science 46 (3), 477-496, 2018 | 52 | 2018 |
| The effects of behavioral, cognitive, and decisional control in co-production service experiences CL Esmark, SM Noble, JE Bell, DA Griffith Marketing Letters 27 (3), 423-436, 2016 | 46 | 2016 |
| Open versus selective customer loyalty programmes CL Esmark, SM Noble, JE Bell European Journal of Marketing 50 (5/6), 770-795, 2016 | 44 | 2016 |
| Panic attack: How illegitimate invasions of privacy cause consumer anxiety and dissatisfaction CL Esmark Jones, JL Stevens, SM Noble, MJ Breazeale Journal of Public Policy & Marketing 39 (3), 334-352, 2020 | 41 | 2020 |
| Supply chain friends: The good, the bad, and the ugly DM Gligor, CL Esmark Business Horizons 58 (5), 517-525, 2015 | 41 | 2015 |
| Co-producing with consumers: how varying levels of control and co-production impact affect J Stevens, CL Esmark, SM Noble, NY Lee Marketing Letters 28 (2), 171-187, 2017 | 33 | 2017 |
| A tangled web: views of deception from the customer's perspective EA Gillespie, K Hybnerova, C Esmark, SM Noble Business Ethics: A European Review 25 (2), 198-216, 2016 | 32 | 2016 |
| Approacher be-wear? Increasing shopper approach intentions through employee apparel C Barney, CLE Jones, A Farmer Journal of Business Research 108, 401-416, 2020 | 23 | 2020 |
| Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology? C Barney, T Hancock, CLE Jones, B Kazandjian, JE Collier Journal of Retailing 98 (4), 685-705, 2022 | 18 | 2022 |
| Title redacted: the impact of negative online review censorship JL Stevens, CL Esmark Jones, M Breazeale Journal of Product & Brand Management 31 (4), 570-585, 2022 | 15 | 2022 |
| Bad behavior and conflict in retailing spaces: Nine suggestions to ease tensions CL Esmark, SM Noble Business Horizons 59 (1), 95-104, 2016 | 15 | 2016 |
| Laughing in the face of embarrassment: Humorous marketing messages, excitement, and embarrassing products in retail C Barney, CLE Jones Psychology & Marketing 40 (5), 979-994, 2023 | 14 | 2023 |
Stephanie M. NobleNestlé USA Professor of MarketingVerified email at utk.edu
