Carlos Gago

Obrigada Carlos!

Olá Carlos! Trabalhamos diariamente para honrar os nossos princípios de independência, credibilidade e proximidade. São as grandes orientações na nossa missão de defesa dos consumidores. Obrigado por nos acompanhar.

Hi Carlos,

If you believe you may have been the victim of a scam, you may want to take the action below:

Report to the police: Share all information you have about the possible scam with law enforcement, including but not limited to, how you were contacted, any information you have about the person(s) you sent the crypto assets to, and the wallet address(es) where you sent the crypto assets.

If you have shared any financial information with the scammer, such as card or bank account details, you should act quickly to block your relevant card(s) or bank account(s) to prevent any future losses.

As you may be aware, cryptocurrency transactions are irreversible by nature, so we can't cancel or refund the transaction(s) you choose to make on our platform. MoonPay has no relationship with or connection to the third-party actor, so we can’t provide any information about them. As mentioned above, we strongly recommend you contact your local law enforcement authorities and, if necessary, your bank.

Best regards, MoonPay Support.

Hi there,

If you believe you may have been the victim of a scam, you may want to take the action below:

Report to the police: Share all information you have about the possible scam with law enforcement, including but not limited to, how you were contacted, any information you have about the person(s) you sent the crypto assets to, and the wallet address(es) where you sent the crypto assets.

If you have shared any financial information with the scammer, such as card or bank account details, you should act quickly to block your relevant card(s) or bank account(s) to prevent any future losses.

As you may be aware, cryptocurrency transactions are irreversible by nature, so we can't cancel or refund the transaction(s) you choose to make on our platform. MoonPay has no relationship with or connection to the third-party actor, so we can’t provide any information about them. As mentioned above, we strongly recommend you contact your local law enforcement authorities and, if necessary, your bank.

Best regards, MoonPay Support.

Thanks for your positive review, mr: Carlos!