I believe they have good policy for members who join car insurance. I personally think they are taking great care of their customers. I join first time I will see how first year goes if I am satisfied... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the best customer service I have ever got and his name is Michael .He is helping the customer problem very efficiently and very polite and professional.He sorted my issue within couple of minu... See more
Company replied
Incredibly easy to setup and proceed with policies over the phone 👍, Michael took care of my policy on a business van and explained everything clear and accurate and reassured anything could be rep... See more
Company replied
"I had an outstanding experience with Zego Insurance, especially thanks to Sherine. She went above and beyond to help me. She explained everything clearly, spent a lot of time guiding me, and got me a... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.4
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Resolve the issue
Hi
I would like to thank Ellen she was amazing with her great service all the best.
Thanks a lot for resolving my issues and helping me out.
Thank you
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Ellen receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Good price,great customer service.
Zego came the best price for my first time PHV insurance, considering my claim history.
Aaron did his best to explain everything and patiently answering my thousand questions.
Well done.
Great service
Happy customer.
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Aaron receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Waww it’s great honestly I go through…
Waww it’s great honestly I go through this case but never met a great agent like this and was very friendly !
They way the agent approached me was very professional , thanks very much
4 September 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Peter and colleague was a great help
Peter was a great help. I had to ring back as I didn't have all the information which was required of me on my first. I did have a really nice lady that was also super helpful on my first call as well. Her name escapes me though.
All in all they was both very helpful and very friendly
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Peter receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
It's was really good experience with…
It's was really good experience with Mr.Max for getting new insurance with Zego. He is very friendly, professional and helpful.
Thanks Max
Thanks Zego
Highly recommended
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Max receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
It was really nice experience resolving…
It was really nice experience resolving my problems with Zego especially Phillipa was really helpful.
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Phillipa receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
I have issue with licence number but…
I have issue with licence number but when I chat with Zego team transfer my chat to ( Phillipa ) they solved in seconds . Thanks you very much Phillipa !
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Phillipa receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
I had great experience with gab
I had great experience with Gabriela very friendly and helpful customer service
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Gabriela receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Danny was excellent in setting up my…
Danny was excellent in setting up my policy with Zego.
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Danny receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Thanks Bali
Bali is super direct, straight to the point and does bloat the conversation with unneeded information. Sorted me out in like 6 minutes and pointed me to the right team
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Bali receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Micheal receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Great help,
4 September 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Everything was straight forward and I…
Everything was straight forward and I got an honest answer and reply Nathan was quick and efficient and Zego was a insurance company I will definitely use them again
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Nathan receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Customer service
I needed help making a payment and Zohra was super quick and helpful. Very satisfied.
4 September 2026
Unprompted review
Reply from Zego
We love receiving this feedback. Thank you so much. We'll ensure Zohra receives this about their 5 star Customer Service! As always, you can contact us at our live chat if there is anything we can further do to assist you. Take care, Zego.
Respectful and genuine service
I had a great experience with the customer service provided by Kevin. He was very helpful, professional, and friendly throughout the whole process. He listened carefully, explained everything clearly, and went above and beyond to make sure my issue was resolved. Excellent customer service — thank you, Kevin!
3 September 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful review! We're thrilled to hear that Kevin provided you with such excellent service. I’ll make sure he sees your kind words—it will certainly brighten his day! If you need anything else, feel free to reach out to us.
Best,
The Zego Team
Hi there it was easy and quick and was…
Hi there it was easy and quick and was very friendly and helpful I recommend to give it a try guys
Thank you
27 August 2026
Unprompted review
Reply from Zego
Hi Tarek,
Thank you for your kind words! We're thrilled to hear that you found the process easy and quick, and that our team was friendly and helpful. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need any assistance in the future, feel free to reach out!
Best,
The Zego Team
Brilliant service provided by Zego…
Brilliant service provided by Zego Customer Service.
3 September 2026
Unprompted review
Reply from Zego
Hi Addy,
Thank you for your fantastic review! We're thrilled to hear that you had a brilliant experience with our Customer Service team. Your feedback is invaluable, and we’ll make sure to share your kind words with them.
Best,
The Zego Team
Avoid
If you have a busy life, don't get this insurance. Is very tike consuming to log all the times you were not the driver. Is not worth it. Avoid.
29 August 2026
Unprompted review
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego
Peter was so helpful and he gave great…
Peter was so helpful and he gave great service during our time in call
3 September 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your kind words! We're thrilled to hear that Peter provided you with great service during your call. We truly appreciate your feedback and will ensure he knows how much you valued his assistance.
Best,
The Zego Team
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