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esure Reviews 

68,326
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 4,950 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally simple to navigate and allows them to complete their insurance purchases smoothly. People also genuinely appreciate the very competitive and reasonable pricing compared to other providers, alongside clear and concise policy details. However, some customers also noted that trying to reach someone to talk to can be quite difficult, as communication options are predominantly online. A few reviewers experienced frustrating challenges when trying to modify their policies, deal with renewals, or handle account access. Additionally, others felt that customer support representatives were sometimes unhelpful when managing specific account changes.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that quotes are very competitive and often much cheaper... See more

User experience

Users describe positive interactions with user experience, highlighting how quick, straightforward, and... See more

Service

Reviewers mention positive feedback about service, noting it is quick, efficient, and very easy to set up... See more

Website

Customers had positive experiences with the website, highlighting that the online process is simple,... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised the online chat and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received a renew email from esure. Credit where credit is due - the email is incredibly clear compared the to usual standard of renewals where I’m having to hunt down the information... See more

Rated 5 out of 5 stars

I got a good price for my car insurance renewal for next year. The process of dealing with esure was very straightforward and it was easy to download all the paperwork/conditions and view everything b... See more

Rated 5 out of 5 stars

Extremely easy online to deal with and have your policy available. I had a reason to use online chat and the lady I chatted with was most helpful and sorted straight away Apologies I forgot her nam... See more

Rated 5 out of 5 stars

One Was Highly Delighted With My Choice Of Applying For Home Contents insurance With Ensure This Morning. The Applications Was Easy To Follow And There Was No Problem With Answering The The Applicati... See more

Company details

  1. Insurance Agency

Written by the company

To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

68K reviews

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4.3

All reviews

(68,326)

4,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It was quick

It was quick, efficient and strait forward, all sections easy to understand, was very pleased.the price was very competitive excellent service

6 September 2026
Rated 1 out of 5 stars

Disappointing

Disappointing. Poor customer care. Still waiting for a return call 2 weeks later. After speaking about how poor my experience was at the time and leading up to that last call. Pretty crap really. Happy to take my money though

21 August 2026
Unprompted review

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