Well I love ordering from UA they have some beautiful uniforms and they arrive on time. Sometimes the price can be a bit high so that’s why I buy when I can I’m a CNA and i’m on a budget.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Uniform Advantage has a very wide selection of brands and styles that is one reason why I like them so much. Ordering is easy and shipping is fast the quality of the scrubs are just great. I haven't b... See more
Company replied
Best Place to Shop! I appreciate the site's easy navigation and volume of options. The pricing is always fair, and the deals are great! I wear exclusively UA items to my job at the hospital and get so... See more
Company replied
Quick service for embroidering a white coat for me. When I received the white coat, it looked great except there was a small mistake of the logo color. It was not deliberate in any way. I emailed Unif... See more
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Company details
Written by the company
Shop our exclusive collection of UA scrubs and vast assortment of brand name nursing uniforms with ease. Order a catalog today or shop 24/7 online now.
Contact info
33301, Fort Lauderdale, United States
- (800)283-8708
- uniformadvantage.com
3.9
Great
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Very poor service
Very poor service . placed an order 3 months ago, paid for it, still no uniforms.They do not care about providing the service . it is extremly difficult to work with them , and no one gets back to you even several emails , and repeated requests for a customer service agent, or number to call. very disappointing.
waste of your time!
19 October 2026
Unprompted review
Reply from Uniform Advantage
We sincerely apologize for the frustration and disappointment you've experienced with your order. We completely understand how upsetting it must be to wait this long for your uniforms, especially when you've had difficulty getting the assistance you need.
After reviewing your order, we can confirm that we received a request to make changes on September 25th. Unfortunately, these changes were never confirmed, so your order was placed on hold. At that time, we advised you to contact our customer service team so we could assist with the requested changes. However, we have not received a follow-up call or email to finalize them.
We truly regret any confusion or inconvenience this may have caused. Your satisfaction is important to us, and we certainly don't want you to feel that your concerns have been overlooked. We kindly ask that you contact our customer service team so we can confirm the changes you need and help move your order forward as quickly as possible.
You may contact us through the following channels:
Phone# 800.283.8708
email: custerv@uniformadvantage.com
Start a chat here: https://www.uniformadvantage.com/contact/
Thank you for your patience and for giving us the opportunity to make this right.
Kept on hold for too long with no help
I realized that I accidentally ordered the wrong size for my scrub top before placing the order. I was frustrated with the fact that I couldn’t just cancel my order (which they definitely need to add an option to, bc why can Amazon and other websites have an option to do that, but this website can’t?) so I tried contacting support, but I was 2nd in queue for over 40 minutes before I finally gave up. Beforehand, I even tried live chat, but again was place on hold so I tried calling instead thinking it would be faster.
14 October 2026
Unprompted review
Reply from Uniform Advantage
Dear Ellise Johnson,
We sincerely apologize for the frustration and inconvenience you experienced while trying to correct the size of your scrub top. We completely understand how upsetting it can be to realize a mistake was made shortly after placing an order, especially when you're unable to make the correction yourself. We are also very sorry for the extended wait times you encountered through both our live chat and phone support. We understand how valuable your time is, and we regret that we were unable to provide the timely assistance you deserved.
To help ensure that orders are processed and shipped as quickly and efficiently as possible, our system does not currently allow changes or cancellations once an order has been placed. While this process is intended to prevent shipping delays, we recognize that it can be inconvenient in situations like yours. We truly appreciate your feedback regarding the option to modify or cancel orders online, and we will be sharing your suggestions with our team for consideration as we continue working to improve our customers' shopping experience.
Although we are unable to modify your original order, we would be more than happy to assist you with exchanging your scrub top for the correct size. Once you receive your order, please follow the return instructions available on our website to begin the exchange process. If you need any additional assistance, our customer service team will be happy to help.
You may start your return here:
https://www.uniformadvantage.com/return-policy.html
We genuinely appreciate you taking the time to share your experience. Your feedback is important to us, and we understand that both flexibility and accessible customer support are essential to a positive shopping experience. We sincerely apologize again for the inconvenience and hope to have the opportunity to provide you with a much smoother experience in the future.
Not a good experience
Not a good experience. Ordered some sets in my regular size which they ended up being too tight. I completed the return unfortunately having to pay for the shipping. I paid $50 for the initial order I returned everything and received a refund of $25. It is frustrating because I’m out all of this money for items I couldn’t fit and contacting customer service was hopeless because I never got a hold of anyone to speak with.
1 October 2026
Unprompted review
Reply from Uniform Advantage
Dear Lamesha McNeil,
We sincerely apologize for the disappointing experience you had with your order. We completely understand how frustrating it must have been to receive items that did not fit as expected, especially when you had to return everything and received a refund that was significantly less than your original purchase amount. We are also very sorry that you were unable to reach our customer service team for assistance. We understand how important it is to have someone available to address your concerns, and we regret that we fell short of your expectations.
We would like to clarify that the original $6.99 shipping fee is non-refundable, as it covers the cost of delivering your order. However, we certainly understand your concerns regarding the return shipping charges, and as a courtesy, we have processed a refund of the $8.99 return label fee. Including the applicable taxes, you can expect to receive a total refund of $9.71 to your original payment method within the next 5–10 business days.
We also understand how disappointing it can be when items do not fit as expected, particularly when ordering your usual size. Since sizing and fit may vary between styles and brands, we always recommend reviewing the size charts available on our website before placing an order. These charts provide detailed measurements to help our customers select the most accurate size and avoid potential sizing issues.
You can learn more about size charts here:
https://www.uniformadvantage.com/sizing-information.html
We truly appreciate you bringing this experience to our attention. Your satisfaction is important to us, and we never want you to feel that your concerns have gone unheard. We sincerely apologize again for the inconvenience and appreciate the opportunity to make things a little better. We hope you will consider giving us another chance to provide you with the positive shopping experience you deserve.
Best regards,
They’re awesome—fast delivery
They’re awesome—fast delivery, good communication, and high-quality orders.
9 October 2026
Unprompted review
Reply from Uniform Advantage
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with our fast delivery, communication, and product quality. Providing a great shopping experience is always our goal, and we truly appreciate your support. We look forward to serving you again soon!
poor customer service
after 2+weeks of trying to get order shipping confirmation, was told 1 of 2 items was unavailable. wait time on phone is 55min bot chat sends you to customer service again with long wait.
12 October 2026
Unprompted review
Reply from Uniform Advantage
Dear Louise Ullom,
We sincerely apologize for the delay with your order and the frustration you've experienced while trying to get updates. We completely understand how disappointing it must be to wait over two weeks for a shipping confirmation, only to learn that one of your items is unavailable. We also recognize how frustrating the long wait times through our phone and chat support must have been, especially when you were simply looking for answers about your order.
This is certainly not the experience we want for our customers, and we truly appreciate you bringing these concerns to our attention. As a gesture of apology for the inconvenience, we'd like to offer you 20% off and free shipping on a new order for a replacement item. This discount will be saved on your account, so please feel free to use it whenever you are ready to place a new order.
We genuinely value your business and appreciate your patience. We hope to have the opportunity to make things right and provide you with a much better experience moving forward.
Best regards,
Just like all the 1 star reviews
Just like all the 1 star reviews. Advertise 2 days hipping on regualr orders, 6 day for embriodery. Here we are at over 1 month, took my money and still in "processing". No one can tell me what that means. Chat and phone times are ridiculous and given no answeres. Emails says gets back to you in 2-4 hours, have been waiting 6 days. On chat and phone said get back to me by end of day and still not getting anything.
11 October 2026
Unprompted review
Reply from Uniform Advantage
Dear Sarah Nolan-Tice,
We sincerely apologize for the extended delay with your order and the frustration you've experienced trying to get answers from our customer service team. We completely understand how disappointing it must be to wait over a month for your order, especially after multiple attempts to contact us without receiving the updates you were promised. This is certainly not the level of service we want to provide, and we truly regret the inconvenience.
After reviewing your order, we can confirm that it is currently on hold due to an availability issue with item BK4457-DARCO-M. We sincerely apologize that this was not communicated to you sooner. We kindly ask that you reply to our email letting us know if you would like to select a replacement item so we can move forward with processing your order as quickly as possible.
As a gesture of apology for the delay and inconvenience, we would also like to offer you 20% off a replacement item. We truly appreciate your patience and the opportunity to make things right. Your feedback is important to us, and we hope to provide you with a much better experience moving forward.
My 2 order didn't go success
My 2 order didn't go success , the first order GE13539640338US was lost in transit as per your customer care email and the second order GE13671588953US was no update yet , there is no proper tracking option , I ordered on 25th Sep and already 12 days , how many days require to ship and depatch , I don't have any idea,, I guess lost the money of 2 orders , the first order refund is still don't know processed or not . I will be greatful if you could follow up these 2 concerns .
7 October 2026
Unprompted review
Reply from Uniform Advantage
Dear Shuhyb Khader,
We’re truly sorry for the experience you’ve had with both of your orders. We completely understand how frustrating and concerning it must be to wait this long without clear tracking information, especially after already experiencing an issue with your original shipment.
After reviewing the situation, we can confirm that a replacement was processed for the original order. Unfortunately, it appears that the replacement shipment may also have been lost in transit, and we sincerely apologize that you’ve had to deal with another delivery issue after already waiting so patiently.
We want to make this right for you. We can either process another replacement at no additional cost or issue a refund, whichever you prefer. Please contact us directly with your order details and your preferred resolution so we can take care of this for you as quickly as possible.
You may contact us through the following channels:
Phone# 800.283.8708
email: custerv@uniformadvantage.com
Start a chat here: https://www.uniformadvantage.com/contact/
We sincerely apologize for the inconvenience, uncertainty, and frustration this has caused, and we truly appreciate your patience while we work to resolve this.
Slow. Useless customer service.
Great scrubs once they finally arrive. Shupping took more than a month and I didnt even have embroidery. Just regular scrubs.
Customer service is absolutely useless if they even bother to return your message.
6 October 2026
Unprompted review
Reply from Uniform Advantage
Dear Heather Stead,
We’re truly sorry to hear about the lengthy delay you experienced with your order and the difficulty you had getting the assistance you needed. We completely understand how frustrating it must have been to wait more than a month for your scrubs, especially when there was no embroidery involved, and to feel that you weren’t receiving the communication or support you expected from us.
While we’re glad to hear that you’re happy with the scrubs themselves, we sincerely apologize that the overall experience did not meet your expectations. This is certainly not the level of service we strive to provide.
We would appreciate the opportunity to review what happened and assist you further. Please contact our Customer Service team with your order details so we can take a closer look at your experience and provide any assistance that may be needed.
You may contact us through the following channels:
Phone# 800.283.8708
email: custerv@uniformadvantage.com
Start a chat here: https://www.uniformadvantage.com/contact/
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
I placed an order last week never…
I placed an order last week never received any email on shipping so I reached out to the online chat bot, it said they weren't able to authorize my card. I have a pending charge from uniform direct so not sure what's going on and I'm trying to reach customer service and no luck. I also received to weird charges for the same amount right after this purchased that my credit card company declined, so not sure if the website is hacked or what.
30 September 2026
Unprompted review
Reply from Uniform Advantage
Dear Lexa Terrill,
We’re very sorry for the confusion and frustration surrounding your order and payment. We’d like to provide some clarification on what occurred.
When your order was placed on September 30th, a preauthorization was submitted to verify the payment method. The final charge is not processed until the order is ready to ship. When we attempted to process the payment on October 4th, the transaction was declined, and as a result, your order is currently on hold awaiting payment.
We also want to reassure you that Uniform Advantage may appear as “Uniform Direct” through some payment processors, so this is a valid charge associated with your order.
We completely understand how confusing this situation can be, and we sincerely apologize for any concern it may have caused. Since the payment is still showing as declined, we kindly recommend contacting our Customer Service team by phone so we can assist you with processing the payment securely and continue with your order as soon as possible. We’ll be happy to help get this resolved for you.
Best Regards,
Resolved the issue I called about
4 October 2026
Unprompted review
Reply from Uniform Advantage
Thank you for sharing your feedback! We’re so glad to hear that our team was able to resolve the issue you contacted us about. Providing helpful and efficient service is very important to us, and we truly appreciate the opportunity to assist you. Thank you for choosing us, and we look forward to being here whenever you need us!
I placed an order # 7010468801 on 9/29…
I placed an order # 7010468801 on 9/29 and the order status after 3 days still says it’s processing. I tried reaching out to this seller through their contact us page to ask about the order and delivery information but received no reply. Now I just wrote them to cancel the order. I need the scrubs for work and cannot wait for a confirmation any longer.
29 September 2026
Unprompted review
Reply from Uniform Advantage
Dear Bea,
We’re very sorry for the frustration and concern caused by the delay in receiving an update on your order, especially since you need your scrubs for work. We completely understand how important it is to receive timely order and shipping information.
We’re glad to confirm that your order has shipped and is currently on the way, with delivery expected today. We sincerely apologize that you were unable to get the information you needed when you initially reached out to us. We appreciate your patience and hope you enjoy your new scrubs once they arrive!
Never received confirmation or shipment…
Never received confirmation or shipment even though I paid 2 weeks prior
14 September 2026
Unprompted review
Reply from Uniform Advantage
Dear Jessica,
We’re truly sorry to hear about your experience and completely understand how frustrating and concerning it must be to have placed and paid for an order two weeks ago without receiving an order confirmation or shipping information. This is certainly not the experience we want for our customers.
We would greatly appreciate the opportunity to look into what happened and help get this resolved for you. Please contact our Customer Service team and provide your order details, including the email address used when placing the order, so our team can locate your purchase and review its status. You may contact us through the following channels:
Phone# 800.283.8708
email: custerv@uniformadvantage.com
Start a chat here: https://www.uniformadvantage.com/contact/
We sincerely apologize for the inconvenience and appreciate your patience while we work to assist you.
As someone who has experienced Breast…
As someone who has experienced Breast Cancer very close and three times, having the new Pink line drop called, “Pink AF,” is highly inappropriate and foul. We aren’t all in our 20’s using this kind of language. The mantra, “Fight like a girl,” was much more appropriate and not foul-mouthed. President Susan, you couldn’t approve something a little less offensive and dishonorable for healthcare? I will not be buying from this, disgusting choice of lingo for such a serious and painful cancer, company again. Absolutely profane, crude and offensive.
1 October 2026
Unprompted review
Reply from Uniform Advantage
Thank you for sharing your feedback with us. We are truly sorry that the language used in our campaign caused offense, particularly given how closely breast cancer has touched your life.
Breast cancer is an incredibly serious and deeply personal subject, and we respect your perspective on how it should be represented. Throughout the years, Uniform Advantage has proudly supported breast cancer awareness initiatives, and this is a cause we hold very close to our hearts. As a company dedicated to the healthcare community, we serve customers who care for those battling cancer, as well as healthcare professionals who have faced or are currently facing their own cancer journeys. We do not take those experiences lightly.
Our campaign was created from that same commitment, with the intention of delivering a bold message of strength, confidence, and empowerment. At the same time, we recognize that the acronym chosen will not resonate with everyone, and we sincerely regret that it had the opposite effect for you.
We appreciate you taking the time to share such a personal perspective with us. Your concerns have been heard and shared with our leadership and marketing teams for their review and consideration.
Thank you for giving us the opportunity to listen and respond.
Thank you so much for this!
Thank you so much for this! It’s really extraordinary customer service. I’m sad that the Halle pants and Jen top are being discontinued, but if you looked at my order history you can see how many I already own. :) Truly incredible quality on the Easy Stretch line. They’re the only scrubs I wear.
I am so grateful for you taking the time to look into this for me, and of course the refund, which I’m going to spend on the UA website.
You have a customer for life!
29 September 2026
Unprompted review
Reply from Uniform Advantage
Thank you so much for your wonderful feedback! We’re truly happy to hear how much you love our Easy Stretch collection and that the Halle pants and Jen top have been such favorites over the years. While we understand how disappointing it is to see a favorite style discontinued, we’re so glad we could assist and make this experience a positive one for you. Your loyalty and kind words mean so much to us, and we look forward to continuing to provide you with scrubs you love for many years to come!
The scrubs are very good
The scrubs are very good. True to size and comfortable.
24 September 2026
Unprompted review
Reply from Uniform Advantage
Thank you for your kind review! We're so glad to hear that your scrubs fit true to size and keep you comfortable. We truly appreciate your support and look forward to serving you again!
Great experience
Great experience, Great material and great company. Will definitely order again 👍
23 September 2026
Unprompted review
Reply from Uniform Advantage
Thank you for your kind review! We're thrilled to hear that you had a great experience and are happy with the quality of your purchase. We truly appreciate your support and look forward to serving you again on your next order!
Customer Service Support is Exceptional
I had a question about an order that I emailed to customer service. It was taken care of expeditiously and effectively! So pleased. Thank you.
20 September 2026
Unprompted review
Reply from Uniform Advantage
Thank you for your kind review! We're delighted to hear that our Customer Service team addressed your question quickly and effectively. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience!
Claimed they couldn’t deliver my package
So I know there system was down in August and I was fine with it and knew that it would take a while. It was supposed to be here in September but they couldn’t deliver so they sent it back to the facility. I asked them please send it back because my address was correct even though they were saying it wasn’t my full address and I gave them delivery instructions on where to find out mail gate to put it in. Then I said can I hop on a call with customer service to fix the issue and have it resent to me. Never got a call, they just started a refunded and sent my money back to me. I clearly told them I wanted them to resend the package not refund me. So if you live in an apartment do not order from here it’ll be the most difficult process and you won’t get your package.
8 September 2026
Unprompted review
Reply from Uniform Advantage
Dear Michaela Mullinax,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you experienced, especially after being so patient and understanding during our system outage. We understand how upsetting it must have been to clearly request that your package be resent, only to have a refund processed instead, and we’re very sorry that your request and communication expectations were not met.
As a token of our apology, we’d like to offer you 10% off your next order plus complimentary 2-Day shipping. Please contact our Customer Service team and mention this review, and we’ll be happy to assist you with the offer.
We truly appreciate your feedback and hope you’ll give us another opportunity to provide you with the smooth and reliable experience you deserve.
Fast checkout
Fast checkout, good delas, they offer sales to everyone, easy checkout
9 September 2026
Unprompted review
Reply from Uniform Advantage
Thank you for your kind review! We're so glad to hear that you enjoyed our great deals and found the checkout process quick and easy. We truly appreciate your support and look forward to serving you again!
They were very kind and communicative…
They were very kind and communicative when I reached out during they’re system difficulties.
2 September 2026
Unprompted review
Reply from Uniform Advantage
Dear Courtney Nelson,
Thank you for your kind review! We truly appreciate your patience and understanding while we worked through our system difficulties. We're so glad to hear that our team kept you informed and treated you with kindness throughout the process. Your support means a lot to us!
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