Not a good experience
Not a good experience. Ordered some sets in my regular size which they ended up being too tight. I completed the return unfortunately having to pay for the shipping. I paid $50 for the initial order I returned everything and received a refund of $25. It is frustrating because I’m out all of this money for items I couldn’t fit and contacting customer service was hopeless because I never got a hold of anyone to speak with.
Reply from Uniform Advantage
Dear Lamesha McNeil,
We sincerely apologize for the disappointing experience you had with your order. We completely understand how frustrating it must have been to receive items that did not fit as expected, especially when you had to return everything and received a refund that was significantly less than your original purchase amount. We are also very sorry that you were unable to reach our customer service team for assistance. We understand how important it is to have someone available to address your concerns, and we regret that we fell short of your expectations.
We would like to clarify that the original $6.99 shipping fee is non-refundable, as it covers the cost of delivering your order. However, we certainly understand your concerns regarding the return shipping charges, and as a courtesy, we have processed a refund of the $8.99 return label fee. Including the applicable taxes, you can expect to receive a total refund of $9.71 to your original payment method within the next 5–10 business days.
We also understand how disappointing it can be when items do not fit as expected, particularly when ordering your usual size. Since sizing and fit may vary between styles and brands, we always recommend reviewing the size charts available on our website before placing an order. These charts provide detailed measurements to help our customers select the most accurate size and avoid potential sizing issues.
You can learn more about size charts here:
https://www.uniformadvantage.com/sizing-information.html
We truly appreciate you bringing this experience to our attention. Your satisfaction is important to us, and we never want you to feel that your concerns have gone unheard. We sincerely apologize again for the inconvenience and appreciate the opportunity to make things a little better. We hope you will consider giving us another chance to provide you with the positive shopping experience you deserve.
Best regards,