The Reverse Lookup Reviews 

2,017
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported unexpected charges and recurring subscription fees appearing on their bank accounts shortly after paying a small initial trial amount for a phone search. Furthermore, many reviewers stated that the lookup results provided were completely useless, offering no helpful information regarding the queried numbers. Some reviewers were not happy with how difficult it was to cancel the unwanted subscriptions and deal with the company's customer service. People also noted that their banks had to step in to block unauthorized transactions or flag suspicious billing activities related to this platform.

What people talk about most

Payment

Customers had negative experiences with payment, reporting widespread frustration over unexpected recurring... See more

Subscription

Users describe issues with subscription terms, frequently reporting that small initial fees for single... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected costs. Consumers... See more

Service

Consumers find service to be negative, expressing deep frustration over unexpected recurring charges... See more

Website

Reviewers highlight negative aspects of the website, describing it as misleading regarding unexpected... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received almost no information on the person I was checking on, just a load of photos many of which were not him. I didn’t mind paying £1, but I was annoyed to discover that without any warning I... See more

Rated 2 out of 5 stars

I only wanted a trial which I paid for and was deducted but now notice a week later that a sum had been deducted from my credit card. Not happy with this at all. Instructing my bank to decline any fu... See more

Rated 2 out of 5 stars

This company is not serious, hidden costs involved and money booked off my bank account without authority. I used it ONCE, got zero information regarding the number and have been charged to date over... See more

Rated 1 out of 5 stars

Best left well alone. Had been plagued by unrecognised number so tried this site (probably the source of the unrecognised number). Paid £1 upfront for search with "guaranteed" results which in the en... See more


Company details

  1. Information Service

Written by the company

A powerful tool for gaining insights about a person based on a single click. We quickly and efficiently analyse over 2 billion public records to get the information you're looking for. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports almost instantly.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(2,017)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wanted one look up for one euro

Wanted one look up for one euro, fine so far and it identified the picture as a ai image3. Not well pleased when some time later they scammed me out of e30 for a months sub that i did not want.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Best left well alone

Best left well alone. Had been plagued by unrecognised number so tried this site (probably the source of the unrecognised number). Paid £1 upfront for search with "guaranteed" results which in the end proved completely useless. Disappointed but thought nothing more of it. Then came the attempts at removing £29.99 via pay pal from bank account using the same card with which i'd paid for the initial search.
Would have awarded no stars but the one red star indicates WARNING!!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I was charged £29.99 in July 27

I was charged £29.99 in July 27, 2026, when I was told I was only going to be charged £0.50 for one lookup.

I can't find any way to contact your company to refund this charge. I do not want to be charged again for any service I must have unknowingly subscribed to with Reverse lookup. I am rescinding on any subscription I have unwittingly permitted.

Please contact me as soon as possible.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. You sign up to pay £1 for a report on the unknown phone number to see who’s calling you, but they take £1.50 and if you don’t cancel it immediately it’ll take £29.99 monthly from the card you paid with. The report said there was nothing to report. Don’t bother. Scam.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Scammed with unauthorized charges. Avoid!

This service is a scam. I paid for what I thought was a one-time search, and now they are stealing money from my bank account every month. They automatically signed me up for a hidden subscription without my explicit permission. I do not even have an account to log in and cancel this. Total fraud, avoid at all costs!

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Con artists tricking people into hidden consents for monthly payments

Just had a payment come out of my bank account ($53.30) due to some damn "hidden consent" I never subscribed to nor authorised. Doing what I can now to ensure this doesn't end up being a monthly amount that keeps coming out of my account! It came through PayPal and I have now removed cards from PayPal account and tried to close the PayPal account but it says I have to wait for "pending" transaction/s to clear! Not happy about being conned. They should be shut down.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Reverse Lookup service is not a genuine company.

I signed up for a streaming service recently, a well known one. Once I did that I began receiving endless scam phone calls which I ignored and blocked. However last week after yet another phone call, I thought I would check to see who had called me. I engaged the services of Reverse Lookup at a cost of £1. Now I see that an amount of £29.99, an unauthorised payment has been taken from my account. The service itself was without any merit. No usable information in the report.
Do not ever get drawn in to this ridiculous website. Be aware. Tell all your friends. Avoid this company at all costs. PS I will get my money back!!

UPDATE:
I got my money back, as advised above!!
I emailed the company and demanded my money back, citing unauthorised transaction on my account. The money was taken from my credit card on August 09th 2026 and the refund was processed on August 11th 2026. I am pleased with the result.
This may be an option for others who have been a victim of Reverselookup unprofessional practices. The email address must be somewhere on their website so check it out. Trustpilot does not allow email addresses to be added to a review. Good luck!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

No clear mention of a subscription…

No clear mention of a subscription charge when using for a single check up. No email confirmation. Awful service and very "trappy". 1st I notuced was a fee of £29.99 being taken from my account.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

I did the same search aswell two 50c…

I did the same search aswell two 50c payments on paypal and after couple days 29.99 of my paypal , I went on the account , canceld everything and deleted my profile. Canceled payment on paypal and cancelled future payment to them. Emailed them on their email acusing them of illegal money stealing with out my authorisation, 2 seconds later got email back saying some bullshit and saying no more future payments will be taken and any subscription is cancelled, ( saved screnshots of those emails , just in case for next month if i see anything doggy ill send these to paypal ) they said money should be back in aswell , which it was 2 min later back in my account . Definitely a scam and definitely I was stupid to even trying it, cant actually believe i got scammed since I've never ever had before. Just dont ever sign up to this website.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. As per all other users £29.99 taken from account. Subscription cancelled. Will keep a check on my bank account.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

I've just had £29.99 taken from my PayPal account by these people without me giving authorisation. Complaint process started with a view to obtaining a refund, time will tell. In the meantime avoid them like the plague.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Scammer scammer scammer

Scammer scammer scammer
You do a search for a number that called you but you don't get any information back on the number cost you £1 they deduct 50p twice. Then they add you to a monthly subscription of £29.99 . I did it though paypal and they back these scammer up I now contact fraud uk and Britain rip off TV program to highlight people to stay away from reverse lookup as they are bunch of scammers they not even register on any British Web site I hope fraud uk get these and they get jailed and paypal needs to be prosecuted so BE AWARE EVERYONE

2 August 2026
Unprompted review
Rated 1 out of 5 stars

I did the initial 2 x 50p (dont know…

I did the initial 2 x 50p (dont know why I was charged this way) for a reverse number search. Waste of time. No info whatsoever. Then today I get a charge of £29.99 and for what? So ive tried to cancel only to have to put my card details in again so they can charge me £9.99 for cancelling. I will be getting onto my bank 1st thing inbthe morning. Just wish id read these comments before trying a search. Total fraud and scammers.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam robbers don't go near

I have just discovered today this company has been taking £29.99 for a monthly subscription since Jan I never signed up for. Some reviews say they did a £1 transaction but I didn't do this do why has this happened waiting for a reply and my money back and sought legal advice.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Don't touch !

Don't touch ! - Didn’t get any info , and was charged £29.99 subscription which I hadn’t signed up for ( have immediately cancelled )

29 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scammer

This company is a scammer. First they will charge you 1£ then they will charge you 29.99£ each month. Its a hidden clause that they been using to scam. Its a fraud company. Not easy to contact. They have a rented office where you found no one. If the company is reading it kindly refund the full amount immediately. I will not say please because you are fraud.

29 July 2026
Unprompted review

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