I did not know I would be charged £29.99 after using the service (intended as one off) and paying £0.50, though they charged me twice for this... Very sneaky that they don't advise that you will be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
name was totally wrong, the other results was like any other search engine
Company replied
Too limit the internet and create guard rails. This is what should be done, if specific searches are made, not all. Some. We need a red flag or an alarm to go off. They are not watching YOU, they a... See more
Company replied
When the night becomes very dark, I look for a light. It may become small, but it can drive away the darkness. The light reminds us that we are not alone. It gives courage to our hearts to keep movi... See more
Company replied
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Signed up for a £1 trial
Signed up for a £1 trial, hidden subscription took £29.99 without consent, impossible to cancel scam do not use can’t get hold of anyone!!!
4 September 2026
Unprompted review
Reply from Reverselookup
Dear Alexandra Jones,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number ALEXANDRAJONES489867. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
The service itself was great until I…
The service itself was great until I canceled my trial subscription and was later still charged full subscription price !!! BEWARE
2 September 2026
Unprompted review
Reply from Reverselookup
Dear James Goodling,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number JAMESGOODLING188505. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Terrible charged 50p
Terrible charged 50p, then a monthly subscription of 29.99 Which wasnt agreed to, do not use scam artists and provided nothing
14 May 2026
Unprompted review
Reply from Reverselookup
Dear lyndon gray,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number LYNDONGRAY593843. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
I have emailed twice
I have emailed twice, regarding my partner, I have had no reply, a payment of £29 is coming out of his account each month. He doesn't have a reference number because he wasn't even aware he had an account?? This needs sorting as soon as possible please and a refund issued. How can we sort this with no contact number for yourselves and no reference number??
2 September 2026
Unprompted review
Reply from Reverselookup
Dear michelle ,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number MICHELLE800290. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Sharp Practice Business Model
I used 2 look ups 50p each then I am subsequently charged £29.99 I was not made fully aware what I was signing up for. I emailed them on 11/08/2026 to cancel any membership. I received an automated response saying they would get back to me in 48 to 72 hours. They did not do that. I sent a chaser email on the 15/08/2026 no response to that. Finally on 1/9/2026 I emailed yet again also no response to that either. I don't know how other people see this but to me it is just sharp practice. I have had membership with other organisations and have been kept fully informed at all times and I was easily able to cancel. I had to make a trip into my bank to cancel any future payments
28 July 2026
Unprompted review
Reply from Reverselookup
Dear Discerning Customer,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number DISCERNINGCUSTOMER287355. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Reverse Look Up is Perverse.
Reverse Look Up is perverse.
Unpaid £1.00 for a trial period and immediately charged, twice, for £9.99 without my consent.
I have tried several times asking the company to refund my monies without any ounce of concern.
I am very disappointed with their incredulous business practice.
Stay away from this company.
1 September 2026
Unprompted review
Reply from Reverselookup
Dear Philip Arthur,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number PHILIPARTHUR299529. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Paid to look up a photo for £1
Paid to look up a photo for £1, they are now charging my pay pal account a further £29.99, don’t use this site as they seem a pure conning scam to get £30.99 from you
2 September 2026
Unprompted review
Reply from Reverselookup
Dear Rich Wright,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number RICHWRIGHT119896. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Didn’t know when I paid the initial £1…
Didn’t know when I paid the initial £1 that I was signing up to a £30 subscription, luckily very good customer service I emailed straight away and my problem was fixed within 5 minutes and a few very simple emails. The pending transaction was cancelled and currently no money out of my account apart from the initial £1 I knew about.
2 September 2026
Unprompted review
Reply from Reverselookup
Dear Noah Wadia, Thank you for your wonderful review of Reverse Lookup! Your feedback means a lot to us. Best regards, Reverse Lookup's Team
AVOID!!
I paid for a £1 one off look up and then quite by chance realised that my paypal account has been billed twice for £29.99 which I had no idea about and did not authorise. Currently trying to get it back via paypal but will use bank charge back if I have to. Very upset. AVOID!
1 July 2026
Unprompted review
Reply from Reverselookup
Dear Nicola,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number NICOLA714392. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Very poor service with no results.
Very poor service with no results.
They will charge you a monthly fee even if you use this service once for a small fee
Be very careful with this service
27 July 2026
Unprompted review
Reply from Reverselookup
Dear Andrew Fagan,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number ANDREWFAGAN463234. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
I have replied to Reverselookup…
I have replied to Reverselookup following their response to my review about the 2 payments of £29.99 from my account that I did not knowingly subscribe to or consent to. However, I have heard nothing directly from them and still no refund as promised in my account. At present I would tell others to not use this company for anything.
30 August 2026
Unprompted review
Reply from Reverselookup
Dear El,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number EL505210. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Just scam stealing money from my acount
Just scam stealing money from my acount
29 August 2026
Unprompted review
Reply from Reverselookup
Dear G K,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number GK204585. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Mentioned £1 fee then £29.99…
Mentioned £1 fee then £29.99 subscription.Not proceeding now
29 August 2026
Unprompted review
Reply from Reverselookup
Dear Sue Sweeney,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number SUESWEENEY332139. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
I’ve had a similar experience to other…
I’ve had a similar experience to other reviewers.
I authorised a £1 transaction but incurred a further charge today of £29.99.
I didn’t expect this or have any clarity this was going to happen.
Thankfully my Bank picked up and blocked the second transaction. They have now issued a replacement Bank card that was used and told me to notify the company and ask my details be deleted from their system, which I have just done.
29 August 2026
Unprompted review
Reply from Reverselookup
Dear Andrew Robert John Burns,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number ANDREWROBERTJOHNBURNS559367. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
This company stole money from my…
This company stole money from my account and I have no idea who they are.
28 August 2026
Unprompted review
Reply from Reverselookup
Dear Andrew,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number ANDREW417509. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
I used reverse look up once and did not…
I used reverse look up once and did not subscribe a accepted payment for one time use but got charged 3 times. Now I asked for a refund and they are ignoring my emails. I shouldnt have to pay $30.99 for a one time use. I specifically made sure i wasn't subscribing to anything only to be surprised by a subscription charge in my account. And the search results were wrong so I basically paid for nothing.
3 August 2026
Unprompted review
Reply from Reverselookup
Dear Melvin,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number MELVIN517527. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
Reply from Reverselookup
Dear hossein haghshenas, Thank you for your wonderful review of Reverse Lookup! Your feedback means a lot to us. Best regards, Reverse Lookup's Team
0 I used them once but for some reason…
0 I used them once but for some reason they want to keep taking money out of my account it was a one-off so I don't know why they're doing a repeat for $29.99 if anyone knows how to get Oldham can they please let me know that's why they got one star
14 August 2026
Unprompted review
Reply from Reverselookup
Dear Glenn,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number GLENN322220. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
One time trail cost me less than 5cad…
One time trail cost me less than 5cad but later took money from my account for the last 4 months pls refund my money back I didn't subscribe I was using for one time only. Last payment date was 12 Aug 2026
12 August 2026
Unprompted review
Reply from Reverselookup
Dear Yacob,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number YACOB719444. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
This is absolutely a head banger I been…
This is absolutely a head banger I been charged £29.99 I did the trial thing I want my money back because you have taken money in a sneaky way.
25 August 2026
Unprompted review
Reply from Reverselookup
Dear Zak,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to Reverse Lookup.
For more details, please email tp@reverselookup.com and include reference number ZAK746423. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
Reverse Lookup Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.