Tech support with Johnny Smith was great. Will try his solutions and hopefully get the problem corrected. mSpy, for me, only works part of the time. I sometimes go over a day without an activity upd... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have downloaded the app on the target device several times and only can get parts of it to work. The parts that work differ each time I have uninstalled and reinstalled the app. Several times it get... See more
Company replied
Glad I have something to monitor activity. I think GPS and Keylogging has been most helpful, especially since not all that is available with Premium has been working. Because those have been wor... See more
Company replied
When the features work, this application is awesome.. there are some issues on start up with features not working and delays in updates, but overtime these have sorted themselves
Company details
Written by the company
mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more
Contact info
Czech Republic
- support@mspy.com
- mspy.com
2.8
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Decent but room for better
It tracks whatsapp but sometimes the order of messages looks random… Still gets the job done. Fast sync when connected.
11 July 2026
Unprompted review
The app is easy to use and reliable…
The app is easy to use and reliable also Kit Nord was a exceptional and professional as he helped me with the process.
23 July 2026
Unprompted review
WILLIAM PARK WAS EXCELLENT
WILLIAM PARK WAS EXCELLENT, FAST, PROFESSIONAL AND HAD PATIENCE WITH MW BECAUSE I DID NOT ALWAZS UNDERSTAND THE INSTRUCTIONS. BUT ALL WENT WELL...
22 July 2026
Unprompted review
The support is lazy, the app doesn't work properly.
The support is unbelievably disappointing. I cannot get the agent to work properly, and every time I contact them, they make me repeat the same pointless troubleshooting steps that never solve the issue or retrieve any data from the monitored device. It's a complete waste of time.
What's even more frustrating is that they constantly push you to pay extra for premium features, yet some of those features don't even work as advertised. I paid more specifically for call recordings, only to discover they weren't recording anything at all.
The most upsetting part is that my child was bullied over the phone, and when I needed the recordings the most, there were none. I paid for a service that failed when it actually mattered. This has been an incredibly frustrating and disappointing experience, and I feel completely let down.
29 June 2026
Unprompted review
Reply from mSpy
Dear Valued Customer,
We're sorry to hear that you experienced technical difficulties.
In many cases, synchronization issues or missing data can be resolved through troubleshooting and configuration checks. We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
We'll do our best to help resolve the problem as quickly as possible.
Best regards,
mSpy Customer Care
I think MSpy is a good software for…
I think MSpy is a good software for device monitoring, in addition the support team help you 24/24 .
18 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your honest feedback and 5-star rating!
We do our best to provide accurate and reliable information by using cutting-edge technology.
If you ever need assistance, we’re here to help!
mSpy support
The app works very well stays…
The app works very well stays up-to-date and customer service is good Johnny Smith helped me get set up
17 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that our team was able to assist you quickly and effectively.
If you need any further assistance, we’re always here to help!
mSpy support
I hade an issue with information…
I hade an issue with information updation, and from the customer service team , Mr Jhonny smith helped me and really fix the issue in professional way , he's polite and expirt.
17 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
Great app and good service support
The app does what it is being advertised for and Johnny Smith one of the customer support agents was a great help with my query i had, i would suggest anyone to buy this app and make use of it.
17 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
The agent Johnny Smith provided great…
The agent Johnny Smith provided great support. I'm totally satisfied
17 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the fantastic 5-star rating and for sharing your experience!
We're so glad to hear that our software has met your expectations and provided the reliable service you were looking for. It’s also wonderful to know that our team was able to assist you throughout the process.
If you ever need help again, feel free to reach out – we’re always here to support you!
mSpy support
Good & fast service
17 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Never Expect refund! Its scam not worth trying
They are litrelly scaming customers in broad day light
13 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please accept our apologies for the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives. Please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Do not recommend this company
Do not recommend this company. They engage in deceptive billing practices and refuse legitimate refunds.
Unauthorized charges: During checkout, they attempt to charge you for services that aren't listed. I only avoided additional charges by setting a payment limit on my card.
Poor platform quality: The platform has significant technical limitations. It doesn't even support basic features like changing your email address—something to consider if user experience matters to you.
Refund denial: Despite advertising refunds on their website, they don't actually honor them. I submitted a refund request within 2 hours of purchase, but they rejected it, claiming no "technical issues" existed. When contacting support proved fruitless, I had to work with my bank to block their transactions and reverse the charges.
Bottom line: If you expect quality products and reliable customer support, I strongly advise looking elsewhere. I only recovered my money because my bank intervened.
13 July 2026
Reply from mSpy
Dear Valued Customer,
We're sorry to hear that your experience didn't meet your expectations.
Our goal is always to help customers get the product working correctly before a refund decision is made. Since each case is unique, we'd like to review your situation personally and verify what happened with your account.
Please contact our support team at refund@mspy.com with your email details and a clear description of the billing issue. They will assist you in resolving the problem.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation.
Best regards,
mSpy Customer Care
Reply from mSpy
Dear Customer,
Thank you for the fantastic 5-star rating and for sharing your experience!
If you ever need help, feel free to reach out – we’re always here to support you!
mSpy support
Pretty much of my questions were…
Pretty much of my questions were answered.
22 June 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
Thief's who should be in jail
Unfortunately I can't give you a negative stars or I would. I didn't even do business with you and you charge my card three different times. June 21st June 24th July 9th. And when I find out who you are in contact you you tell me it was a subscription!! so you charge people randomly multiple times a month and multiple amounts for a subscription? And when I email you about all this it's not even real people emailing me back it's generated responses that has nothing to do with what I'm talking about. You're a horrible company and you guys should be out of business You actually should be in jail.
20 June 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
This company is nothing less than…
This company is nothing less than amazing. I would recommend to any and everyone. Customer service is above and beyond and very knowledgeable. They’re the best! mSpy 100%
9 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
app i wonderfull and helpfull
app i wonderfull and helpfull, support staff is very helpfull, this app is save life and family
8 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your feedback!
It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
great app for monitoring smart phones
great app for monitoring smart phones, you will still need some technical knowledge.
8 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service.
Excellent support
I worked with Dan Barrett who made the process simple and easy! It really works to!
7 July 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
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