Terveystalo Reviews 

I sought psychological support at Terveystalo for serious, long-standing trauma with multiple documented sources: a history of bullying and abusive treatment going back to childhood, a partially unnecessary surgical injury performed in 2004, and a surgeon who fabricated his international professional credentials and forged the post-operative report submitted to the insurance company. This is what Psychologist Marilla Palmén was dealing with. She never disclosed her therapeutic approach during sessions. Only after I filed a formal complaint did Terveystalo reveal she had been applying an ACT brief intervention framework — introduced retrospectively to justify inadequate notes, not disclosed to me as a patient.

At the final session — session three of three — Palmén labelled my symptoms as pakkoajatukset (compulsive/obsessive thoughts), an OCD-spectrum framing applied to documented medical trauma. This was clinically wrong. Prior Finnish clinicians had already correctly documented the same symptoms as depression and medical trauma — a trauma-spectrum presentation, not OCD. Palmén delivered this label at the last session with no opportunity to challenge it. When I pushed back, she was visibly offended. One year later, independent radiology at Terveystalo itself confirmed the physical findings she had dismissed as health anxiety. The somatic reality she labelled as obsession was imaging-confirmed by her own institution.

An OCD label in Kanta follows you to every subsequent clinician and shapes how they read your file — including your legitimate medical complaints. This is not a documentation error. It is a mislabelling with permanent clinical consequences.

Palmén then referred me to psychotherapist Susanna Pekki-Erikkilä at Terveystalo Kamppi for a 10-session trauma block. Pekki-Erikkilä was proactively engaged before session 2 — she emailed me unprompted to chase my booking. After session 2 — when she reviewed my full trauma history for the first time — she made no contact for ten months. Not one email. No closure. No onward referral. No notification to the referring doctor. Because she never formally closed the block, the KELA-funded long-term therapy the referring doctor had planned was never triggered. The harm did not stop at the wrong label — it continued through the referral chain Palmén initiated.

When I filed a formal complaint, a case handler called to discuss it. During that call I mentioned I had evidence that the surgeon who performed the original operation had fabricated his international professional credentials and falsified the post-operative report — directly relevant to understanding the legitimacy and severity of the trauma. I was told to send it. I did. The formal written response, signed by Antti Ormio, Lead Occupational Health Physician at Terveystalo Otaniemi, ignored this context entirely and focused only on defending Palmén's documentation practices. Conclusion: service "did not meet my expectations." Action taken: Palmén will explain her methods better next time.

Warnings: Record every appointment — notes may not reflect what was said. File complaints within 2 years — after that Valvira will not investigate. Evidence submitted during complaints may be completely ignored. Their language ("did not meet expectations", "different interpretations") is designed to admit nothing.

Public record: Roope Bob Tikkanen, Regional Medical Director at Terveystalo since 2011, whose research focused on violent behavior and impulsivity, murdered his wife in December 2022. Life sentence handed down by Helsinki District Court, upheld by the Court of Appeal. Reported by Yle. He held leadership at Terveystalo throughout.

I had to cancel a physician appointment in the last minute due to an acute illness. I tried doing this over the phone line, yet I could not get through. So I used the company app instead. It turns out that, if you become ill in the last minute, you can always reschedule the appointment without additional charge, yet if you cancel it, they send you the bill for the missed appointment. I proceeded with cancelling because this information about the consequences of cancelling vs rescheduling are not visible to the customer in the app, when you actually do the cancellation. Currently, Terveystalo is trying to charge me for the missed appointment. I have filed a complaint about this bill, based on lacking information about cancellation policy in the app and no access to their regulation phone line.

Went to many doctors about a group of issues and could not get any help on figuring out the cause. I was literally just told “I don’t know” and given pain medications and more appointments for a Terveystalo physical therapist. They had no problem taking my money without ever offering me any solutions. I finally figured out the cause on my own after almost 10 months of doctor and physical therapy appointments, constant pain, inability to walk without muscle spasms, infertility and 15 kg weight gain. Thanks for nothing Terveystalo.

The doctor Martin Veski was the most disrespectful person to help any kind of people. PLEASE don’t see this doctor if you really need help and feel sick.

I am honestly so shocked that this person is even a doctor at Terveystalo.

Complaint about Dr. Martin Veski – Terveystalo Iso Omena

My experience with Dr. Martin Veski at Terveystalo Iso Omena was one of the most disappointing and frustrating medical encounters I have ever had.

I went to the clinic suffering from serious respiratory symptoms: dry cough, chest pain, green purulent mucus, fever and chills, and shortness of breath. I had been sick for over two weeks and unable to sleep at night due to constant coughing and pain. Despite this, when I politely and reasonably requested an antibiotic – based on a prior consultation with my family doctor in Canada – I was met with arrogance and outright disrespect.

He said, “I make the decisions here, not you!”

He went on a monologue about how antibiotics kill millions of people annually, as if I came for a lecture, not for treatment.

When I told him that others with similar symptoms had recovered using antibiotics, he sarcastically responded: “Go to church and pray for a miracle.”

I couldn’t believe that in 2025, a licensed physician in a developed country like Finland would have such a backward, medieval mentality. It felt like he genuinely believed medicine is evil and that divine intervention is the only cure. It was deeply disturbing.

His behavior was demeaning, inhumane, and unprofessional. I was clearly ill and in need of medical attention, but he showed zero empathy and refused to help, ultimately telling me my time was up and I still needed to pay the consultation fee.

What’s even more shocking is that Terveystalo is supposed to be one of Finland’s top private healthcare providers. I’m honestly stunned that such an institution would hire and empower such an uncultured, unqualified, and unprofessional individual. By allowing people like Dr. Martin Veski to represent them, they are seriously damaging their reputation, prestige, and the high standard they claim to uphold.

If you care about your health, your dignity, and basic respect, I strongly advise you to stay away from this doctor.

Terveystalo should be held accountable for enabling this type of misconduct.

The company feels more like a money-making machine than a healthcare provider. They seem to prioritize profit over patients’ well-being. I was 10 minutes late for an appointment due to unavoidable circumstances, and they still charged a high fee - no flexibility, no understanding. It felt incredibly unfair and unhuman.
To make matters worse, during a previous visit, the doctor even laughed at me. That experience was not only unprofessional but also incredibly disrespectful.
I cannot recommend their services to anyone.