I am satisfied with my purchase. The ordering process was simple, the product matched the description, and it arrived in good condition. Delivery took some time, but everything was fine in the end. I... See more
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The Item arrived quite quickly. However I found the packet outside my door in the early hours. I assume it was delivered the night before. We never heard the door bell which is quite loud. Fortunatel... See more
Well, I found that finding a certain product was a bit of a chore. One order was cancelled because the seller didn't have that particular item anymore, but I did get refund painlessly. The last order... See more
I received the product I ordered although it took almost two to three weeks to reach. From the advert, it was a paste and foam kind of toothpaste but what I received was only two tubes of foam toothpa... See more
Company details
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.fi
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The order arrived on time as expected.
16 August 2026
Good quality and fast delivery
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered some TENS replacement gel…
I ordered some TENS replacement gel pads on July 31st. with a week est. delivery. Then yesterday (Aug 5th) I received tracking. The order is coming from China and will be here on Aug. 20th.
I thought I was ordering from a Finnish site, and on top of that, an over 3-week delivery time.
Update! They couldn't even send the right product. And their online support system does not even work.
Stay away from these people.
31 July 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
First timer
First time i used fruugo,i had little doubts,but i got just what the item looked like and shipping was fast. Very happy for this first time experience and will shop from fruugo again 👍🏼
29 July 2026
Good shopping experience
I am satisfied with my purchase. The ordering process was simple, the product matched the description, and it arrived in good condition. Delivery took some time, but everything was fine in the end. I would consider ordering from Fruugo again.
24 July 2026
Absolute nonsense/scam
Absolute nonsense. Broken , cheap chinese product sold me with 50€. I doubt I will get my money back.
Edited:
Fruugo returned my money after I sent proof about the product. Thank you. Good customer service.
14 July 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for providing that information.
We sincerely apologise for the delayed response. We've been experiencing a very high volume of enquiries, which has extended our reply times.
A member of our team will be in touch with you shortly.
Kind Regards,
The Item arrived quite quickly
The Item arrived quite quickly. However I found the packet outside my door in the early hours. I assume it was delivered the night before. We never heard the door bell which is quite loud. Fortunately I live in a secure apartment otherwise it could have been stolen
Arrival date was 2nd or 3rd of July
5 July 2026
Product is soo good and did home…
Product is soo good and did home delivery, great service thank you
4 July 2026
It was a smooth a fast transaction
It was a smooth a fast transaction. Trusthworthy… keep it up
28 June 2026
Fast shipping
27 June 2026
Quality was good
Quality was good, delivery time was long-ish. But total price/quality. It was good
26 June 2026
I gave 8/10 review
Well i wait little bit a long time for my packet it says that it become june 10th day 2 weeks later it came from me thats why i choose 4 stars.
23 June 2026
scammers
Avoid this store. They sent you the wrong cable for connecting the radio, and now they won't fix the problem. Customer support can take weeks to respond. They won't give you a refund. It would be a good idea to report them to the police for fraud.
2 June 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
Everything as promised.
19 June 2026
I ordered a product
I ordered a product. It arrived with the wrong wires, and I can't connect it. The seller is ignoring me.
2 June 2026
Unprompted review
Reply from Fruugo Suomi (FI) - fruugo.fi
Hello,
Thank you for sharing your feedback with us.
I am very sorry to hear about your experience. Unfortunately, I haven’t been able to locate your order with the details provided, so I have reached out via your Trustpilot review to request a bit more information.
Once we have those details, I’m confident we can find a solution for you.
Kind regards,
I needed the product I ordered Fruggo on the date expected -- didn't happen
I needed the product I ordered from Fruugo on the date they stated it would arrive. My need was that time-contingent. Instead of fulfilling this commitment, they informed me (after payment) that I would be delivered 2-3 weeks later. I cancelled. They claimed the shipment change date was within their "window" of permissability. I contacted my credit card company and have cancellect the order. Don't use these folks -- they are untrustworthy and unreliable --
13 May 2026
Unprompted review
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