Heli

I had to cancel a physician appointment in the last minute due to an acute illness. I tried doing this over the phone line, yet I could not get through. So I used the company app instead. It turns out that, if you become ill in the last minute, you can always reschedule the appointment without additional charge, yet if you cancel it, they send you the bill for the missed appointment. I proceeded with cancelling because this information about the consequences of cancelling vs rescheduling are not visible to the customer in the app, when you actually do the cancellation. Currently, Terveystalo is trying to charge me for the missed appointment. I have filed a complaint about this bill, based on lacking information about cancellation policy in the app and no access to their regulation phone line.

Lensway quite heavily promotes certain products to customers even if they dont actually align with the customer’s contact lenses prescription. My old contact lenses model was discontinued and I changed to another model that was recommended by the website based on a search for the original model. A little bit sloppy on my side perhaps, but I did not check the exact measurements of the new lens, and the website also did not flag the deviation between my order and my prescription. I ended with severe cornea damage and dry eye syndrome caused by contact lens measurements that were off. The difference between the models was not big but even small differences can sometimes be consequential. Should contact lens stores flag if you are about to order a product that is a little bit off? It is ok to very visibly advertise lenses that don’t quite suit?

I ordered three pairs of ear rings and needed to return one pair. I paid for the return myself as per the company’s return policy. However the package never arrived at their end and I was never refunded. I got a response saying that it is possible it landed at their parcel shop by accident and they cannot pick up deliveries that land there. I followed the instructions on what address to use. I think online stores should take responsibility for order tracking at least even if they decide that return costs should be covered by the customer.

I purchased a pair of glasses and after paying I got an update that they dont have the product, asking me to contact them about the situation. How can a company enlist a product on their website that they dont have? Let alone let the customer pay for it? Should this type of email not include information about a planned refund? Instead they are asking for the customer to sort out the situation. Quite a concerning and frustrating practice.