Takurua Vets Reviews 

157
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that online orders arrive promptly and efficiently straight to their doors. People also highlight the highly competitive prices and great value provided for a wide selection of quality pet care products. Shoppers consistently describe the online purchasing process as smooth, completely hassle free, and backed by very responsive communication. However, some people mentioned occasional delivery or transit hiccups, such as parcels arriving damaged, being delivered to the incorrect address, or experiencing unexpected shipping delays before arrival. Consumers noted these minor issues but remained generally satisfied with the overall service quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and prompt shipping times.... See more

Price

Customers had positive experiences with price, consistently highlighting excellent and competitive rates.... See more

Service

People report positive experiences with service, highlighting fast and efficient interactions along with... See more

Order

Reviewers mention positive feedback about order experiences, highlighting easy online purchasing processes... See more

Product

Reviewers highlight positive aspects of product quality, pricing, and availability. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service so fast and efficient. Your prices are excellent too. We bought toothpaste and Veggiedent for our two dogs. We go through a lot of toothpaste because we clean their teeth every day and... See more

Rated 5 out of 5 stars

Super easy website to use. As my dog requires a low fat diet, I was pleased with being able to get the prescription food she requires. Delivery was fast. Only 36 hours after ordering, the food arr... See more

Company replied

Rated 5 out of 5 stars

My orders from their online shop are always filled and sent quickly. On my last order I emailed and asked for the cohesive bandages I ordered to be a mix of colours, and some lovely person went out of... See more

Company replied

Rated 5 out of 5 stars

The item arrived promptly. The delivery driver delivered it to the wrong address unfortunately but my phone number was on the parcel so the person it was delivered to rang me and problem sorted. I wil... See more

Company replied


Company details

  1. #1 of 1 best companies in Veterinarian
  2. #1 of 1 best companies in Animal Hospital
  3. #1 of 1 best companies in Cattery
  4. #1 of 1 best companies in Emergency Veterinarian Service
  5. #2 of 4 best companies in Pet Store

Written by the company

Takurua Vets is a companion animal veterinary clinic in Christchurch. We offer quality vet services, emergency afterhours care, cat boarding facilities and even a competitive online store. We aim to provide a comprehensive pet care ecosystem where our customers and their pets can really thrive! If you are one of our distant online store users -Come pay us a visit when you and your pet are in the area!


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Awesome

Absolutely Awesome, Ordered Products and they arrived within a day or two. Thanks again appreciated 😻

21 February 2026
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Reply from Takurua Vets

Thanks a lot! We really appreciate it! So glad everything arrived quickly

Rated 5 out of 5 stars

The order was perfect

The order was perfect, everything arrived fast and in good condition.

16 February 2026
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Reply from Takurua Vets

Thanks Sheryl - great to hear everything went smoothly with your order. Appreciate the review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Second time I’ve used Takurua Vets to order my prescription dog food. It arrived in excellent condition and in a timely manner.
Highly recommended.

14 February 2026
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Reply from Takurua Vets

Thanks Colleen, we really appreciate you coming back to us. Glad it arrived in great condition and on time.

Rated 5 out of 5 stars

Extremely easy purchase

Extremely easy purchase and very quick delivery. A great spot to get some needed supplies, with direct to my door convenience.

14 February 2026
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Reply from Takurua Vets

Thanks Margaret! Appreciate the review!

Rated 5 out of 5 stars

Best Pricing, fast delivery.

Was an easy process, prices are the best in NZ and courier service was very fast. This is my new go to Vets online🤗

9 February 2026
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Reply from Takurua Vets

Thanks Alida - love hearing that! Appreciate you making us your go-to 🤗

Rated 5 out of 5 stars

Great service and product

Great service and product. Appreciate the updates and confirmation. Delivery super fast

6 February 2026
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Reply from Takurua Vets

Thanks Nicky, we appreciate it! So pleased you were happy with the service and speedy delivery.

Rated 5 out of 5 stars

Prompt Delivery!!

Ordered the evening before, from the North Island. Arrived midday the next day. Amazing! Thanks.

1 February 2026
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Reply from Takurua Vets

Amazing to hear those North Island deliveries are going well too. We appreciate it!

Rated 5 out of 5 stars

I ordered my cat food in the morning…

I ordered my cat food in the morning and received it that same day in the afternoon. Very impressed with the service 😊

28 January 2026
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Reply from Takurua Vets

Thanks Hannah - stoked it arrived the same day! 😊 Really appreciate the feedback.

Rated 5 out of 5 stars

Great Wound Healing

Purchased Manuka. Vet Wound Gel for my cat. Really works well & good price. Very easy online purchase & quick delivery. Thanks Takura Vets .

21 January 2026
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Reply from Takurua Vets

Hi Jenna,

Thank you for your review. We’re really pleased to hear the Manuka Vet Wound Gel worked well for your cat and that you found the ordering and delivery straightforward.

Thanks for choosing Takurua Vets - we appreciate your support.

Kind regards,
Takurua Vets

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Very efficient with follow thru with delivery with 3days.

24 January 2026
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Reply from Takurua Vets

Hi Joanne,

Thank you for your review. We’re glad you found the site easy to order from and that the delivery went smoothly.

We appreciate your support.

Kind regards,
Takurua Vets

Rated 5 out of 5 stars

Super easy site with a good range

Super easy site with a good range, great prices, fast and safe delivery, not an overload of communication about where your delivery, quality products, basically a good all round site

22 January 2026
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Reply from Takurua Vets

Hi Annessa,

Thank you for such a thoughtful review. We’re really pleased to hear the site felt easy to use and that the range, pricing, delivery, and communication all hit the mark. We’ve deliberately tried to keep things clear and calm rather than noisy, so it’s great to hear that came through.

We really appreciate your support.

Warm regards,
Takurua Vets

Rated 5 out of 5 stars

Very fast delivery.

22 January 2026
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Reply from Takurua Vets

Hi Lynne,

Thanks for taking the time to leave a review. We’re pleased to hear your order arrived quickly.

Thanks again for your support.

Warm regards,
Takurua Vets

Rated 5 out of 5 stars

The toothpaste arrived gthe dsame day I…

The toothpaste arrived gthe dsame day I was amazed by the fast delivery. Thank you for the wonderful service.

21 January 2026
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Reply from Takurua Vets

Hi Liz,

Thank you so much for taking the time to leave a review. We’re glad the toothpaste reached you the same day - fast delivery is something we work hard to get right.

We appreciate your support and kind words.

Warm regards,
Takurua Vets

Rated 5 out of 5 stars

Quick and easy

Ordered late afternoon and delivered next day

20 January 2026
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Reply from Takurua Vets

Thanks Jayne! We appreciate the 5 star review and we are glad that your order went smoothly.

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.
Easy ordering.
Good prices.

17 January 2026
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Reply from Takurua Vets

Thanks Amanda! We’re pleased to hear ordering was easy and your delivery arrived quickly. We appreciate your support.

Rated 5 out of 5 stars

The item arrived promptly

The item arrived promptly. The delivery driver delivered it to the wrong address unfortunately but my phone number was on the parcel so the person it was delivered to rang me and problem sorted. I will definitely reorder when necessary.

14 January 2026
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Reply from Takurua Vets

Hi Gill.

We are glad that you received your package quickly! Sorry that it happened in such a roundabout way though! We will have a chat with the delivery company and make sure we avoid problems like this in future.

Thank you for the 5 stars!

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