Pet Direct has more brands in stock than other pet stores, my 14.5 year old Lucy is on a special pellet only diet and no one else has the Acana brand in stock, so I always shop at Pet Direct, also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Petdirect, in my opinion, is a very well run business. They go the extra mile and give honest reliable advice on what product would suit your pet. The products are excellent and the delivery of item... See more
Company replied
Looking for alternative kitty litter that was environmentally friendly and good value for money. Found Petdirect while searching and found exactly what I was looking for. Also great value for money. N... See more
Company replied
I used PetDirect for the first time a few weeks ago - they were the only store to stock both special vet foods we needed for our kitten, and their prices were the best. The free shipping on our order... See more
Company replied
Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good prices and hassle free prompt…
Good prices and hassle free prompt delivery.
28 August 2026
Unprompted review
Reliable
Reliable, fast purchase and delivery. Convenient autodelivery, that can be ammended at will, means Petdirect are a great store.
However, although I love a discount everytime I purchase my cats food, toys and litter online, the permenant discount means I am unable to use my voucher that was given to me when I adopted my cat.
Having an option to not have the discount online, when I want to use my own voucher would make me always recommend Petdirect as the go to shop for all things pet!
4 September 2026
Unprompted review
Petdirect are great
The website is easy to navigate, prices are reasonable and good discounts. Customer service and delivery is fast
1 September 2026
Unprompted review
Good selection of products
Good selection of products, super fast shipping and delivery 🚚. Thank you again.
3 September 2026
Unprompted review
Good price and fast delivery.
2 September 2026
Unprompted review
Easy to order what I needed for a great…
Easy to order what I needed for a great price and fast delivery
3 September 2026
Unprompted review
Fast delivery which I needed for my dog…
Fast delivery which I needed for my dog Oscar!
3 September 2026
Unprompted review
Great store
Great store and a variety of choices. The service is really efficient and the customer service is helpful.
6 September 2026
Unprompted review
Ultra quick delivery
Ordered on the weekend. Here Tuesday. Just 1 and a half business days. Good prices and I have 2 of my 3 products on auto repeat.
1 September 2026
Unprompted review
Reply from Petdirect
Kia ora Yellow Suzuki Swift,
What an awesome review, thank you so much! We're thrilled your order arrived so quickly and that you're loving our speedy service. It's fantastic to hear you're already set up with Autodeliver on 2 of your products - that's the smart way to never run out of your furry friends' essentials! 🐾
Ngā Mihi
The Petdirect Team
Reply from Petdirect
Kia ora Mariana,
Kia ora for the wonderful feedback! We're thrilled you found our service speedy and dependable, and that our pricing works well for your whānau and furry friends. Your kind words mean heaps to us! 🐾
Warm regards,
Ngā Mihi The Petdirect Team
great service, great products
Fast, friendly & my cat loves their products
1 September 2026
Unprompted review
Reply from Petdirect
Kia ora Maatakiwi,
Kia ora for taking the time to leave such wonderful feedback. We're absolutely thrilled that your cat is loving their products and that you've had a fantastic experience with our fast and friendly service. Your kind words mean the world to us! 🐱
Best wishes,
Ngā Mihi The Petdirect Team
Amazingly easy to use the website and…
Amazingly easy to use the website and delivery is super fast. 10 out of 10
28 August 2026
Unprompted review
Reply from Petdirect
Kia ora Deb!
What wonderful feedback to receive! We're thrilled that you've found our website intuitive and that your delivery arrived lightning-fast. Your kind words mean so much to our fantastic team, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
pet proficient
Great pet retailer to deal with.
They have the range of food l like,helpful staff & prompt\ delivery.
1 September 2026
Unprompted review
Reply from Petdirect
Kia ora Deborah 🐾
Thank you so much for your kind review! We're thrilled to hear you're happy with our fantastic range, our supportive team, and our speedy delivery. We can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
The delivery is exceptionally quick
The delivery is exceptionally quick. I’ve only had an issue with one order (of many) and it was resolved politely, quickly and accurately. I love that it’s a one stop shop for all my pet’s needs, and so quick I don’t have to plan too far ahead.
1 September 2026
Unprompted review
Reply from Petdirect
Kia ora Lynda!
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that our speedy delivery and one-stop-shop convenience are working so well for you and your furry friend. We truly appreciate your patience when that hiccup occurred, and we're so glad our team could sort it out swiftly. Your loyalty means everything to us, and we can't wait to keep exceeding your expectations! 🐾
Ngā Mihi
The Petdirect Team
Great product for good price delivered…
Great product for good price delivered super fast
1 September 2026
Unprompted review
Reply from Petdirect
Kia ora Ria!
Thank you so much for the wonderful review! We're thrilled to hear you're happy with both the excellent product quality and our speedy delivery. Your kind words truly make our day, and we can't wait to see you again soon! 🐾
Warm regards,
Ngā Mihi
The Petdirect Team
Excellent company
Excellent company, fast delivery easy website thank you Petdirect
1 September 2026
Unprompted review
Reply from Petdirect
Thank you so much, Adele! We're delighted to hear you had such a positive experience with us. We pride ourselves on making shopping quick and easy, and we're thrilled that our fast delivery and user-friendly website met your expectations. Your feedback means a lot to us, and we can't wait to help you again soon. Thank you for choosing Petdirect!
Great Experience
Easy to use website, great selection, and very fast delivery
1 September 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful review, Redeye! We're thrilled to hear that you had such a great experience with us. Your kind words about our website, selection, and fast delivery mean the world to our team.
First purchase wont be the last
Im always hesitant to buy online however Pet Direct service and delivery was exceptional. Order placed mid-morning and delivered the following day to my rural address. Oustanding!
18 August 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave such a positive review, Cherie! We're thrilled to hear that your first experience with Petdirect exceeded your expectations.
Pet direct are great to deal with
Pet direct are great to deal with. Prompt service & great selection in store.
28 August 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful 5-star review, Philippa! We're delighted to hear that you had a great experience with us and that you appreciated our prompt service and selection. Thanks for choosing Petdirect!
Reply from Petdirect
Thank you so much for taking the time to leave us a 5-star review, Dennis! We're thrilled to hear that you had a great experience with our service. Your positive feedback means a lot to us and motivates our team to keep delivering excellent results.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.