Takurua Vets Reviews 

157
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that online orders arrive promptly and efficiently straight to their doors. People also highlight the highly competitive prices and great value provided for a wide selection of quality pet care products. Shoppers consistently describe the online purchasing process as smooth, completely hassle free, and backed by very responsive communication. However, some people mentioned occasional delivery or transit hiccups, such as parcels arriving damaged, being delivered to the incorrect address, or experiencing unexpected shipping delays before arrival. Consumers noted these minor issues but remained generally satisfied with the overall service quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and prompt shipping times.... See more

Price

Customers had positive experiences with price, consistently highlighting excellent and competitive rates.... See more

Service

People report positive experiences with service, highlighting fast and efficient interactions along with... See more

Order

Reviewers mention positive feedback about order experiences, highlighting easy online purchasing processes... See more

Product

Reviewers highlight positive aspects of product quality, pricing, and availability. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service so fast and efficient. Your prices are excellent too. We bought toothpaste and Veggiedent for our two dogs. We go through a lot of toothpaste because we clean their teeth every day and... See more

Rated 5 out of 5 stars

Super easy website to use. As my dog requires a low fat diet, I was pleased with being able to get the prescription food she requires. Delivery was fast. Only 36 hours after ordering, the food arr... See more

Company replied

Rated 5 out of 5 stars

My orders from their online shop are always filled and sent quickly. On my last order I emailed and asked for the cohesive bandages I ordered to be a mix of colours, and some lovely person went out of... See more

Company replied

Rated 5 out of 5 stars

The item arrived promptly. The delivery driver delivered it to the wrong address unfortunately but my phone number was on the parcel so the person it was delivered to rang me and problem sorted. I wil... See more

Company replied


Company details

  1. #1 of 1 best companies in Veterinarian
  2. #1 of 1 best companies in Animal Hospital
  3. #1 of 1 best companies in Cattery
  4. #1 of 1 best companies in Emergency Veterinarian Service
  5. #2 of 4 best companies in Pet Store

Written by the company

Takurua Vets is a companion animal veterinary clinic in Christchurch. We offer quality vet services, emergency afterhours care, cat boarding facilities and even a competitive online store. We aim to provide a comprehensive pet care ecosystem where our customers and their pets can really thrive! If you are one of our distant online store users -Come pay us a visit when you and your pet are in the area!


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Awesome service. You had what I requested. And delivery was real quick.
5 stars..

13 January 2026
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Reply from Takurua Vets

Thanks for the 5-star review Joseph - much appreciated.

Rated 5 out of 5 stars

Great price & delivery service

Great price, easy online ordering, delivery updates throughout & excellent / quick delivery service.

10 January 2026
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Reply from Takurua Vets

Thanks Stephanie! Great to hear everything from ordering to delivery went smoothly - we’re glad the service is working well for you in Auckland.

Rated 5 out of 5 stars

Discovered a hidden gem

Products are cheaper here & shipment is fast. Definitely recommend.

31 December 2025
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Reply from Takurua Vets

Thanks Hetty! Great to hear you found good value and fast delivery - we appreciate the recommendation.

Rated 5 out of 5 stars

Great correspondence

Great correspondence, promt delivery of goods plus no delivery fee

4 January 2026
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Reply from Takurua Vets

Thanks for the 5-star review, Janette - we appreciate it.

Rated 5 out of 5 stars

Great service

3 January 2026
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Reply from Takurua Vets

Thanks for the 5-star review Anne! Ready for the next one when you are.

Rated 5 out of 5 stars

Good prices & Service

Good prices - Great service.
I recommend this supplier.

2 January 2026
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Reply from Takurua Vets

Thanks John! Great to hear you were happy with both the service and pricing.

Rated 4 out of 5 stars

Parcel arrived crunched

Parcel arrived crunched. The bottle of product was undamaged but had leaked very slightly. The bottle cap wasn’t tight, not sure if that was caused by the parcel damage or already loose before it was posted. Otherwise all good, as good price and promptly sent.

28 December 2025
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Reply from Takurua Vets

Hi Steve,

Thank you for taking the time to provide us with this helpful feedback. We will follow up and make sure that our packages are tough enough to protect the bottle in future.

I’ll reach out via email shortly to make sure everything is resolved.

Warm regards,
Abram

Rated 5 out of 5 stars

Good price

Good price . i bought them on ChristmasSpecial

21 December 2025
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Reply from Takurua Vets

Thanks Jennifer! Great to hear you found good value with us over Christmas!

Rated 5 out of 5 stars

Great online store

My orders from their online shop are always filled and sent quickly. On my last order I emailed and asked for the cohesive bandages I ordered to be a mix of colours, and some lovely person went out of their way to do this for me.

17 December 2025
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Reply from Takurua Vets

Thanks for your review, Shannon - we’re glad your orders arrive quickly and that our team could help with the colour request. We appreciate you taking the time to share this.

Rated 5 out of 5 stars

Excellent price and the service is so…

Excellent price and the service is so quick. I always leave everything to the last minute, so at least I can rely on Takurua to turn the order around quickly.

4 December 2025
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Reply from Takurua Vets

Thanks Lorna! Great to hear you can rely on us to get orders out quickly when you need them.

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