Wowcher Reviews 

148,475
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 15,171 reviews, reviewers had a great experience with this company. Customers frequently mention that they found fantastic deals across a wide range of interesting products, making online shopping exceptionally budget-friendly. People truly appreciate the straightforward website layout, which allows users to easily browse various options, add favorite items to baskets, and redeem vouchers without unnecessary complications. However, some reviewers were not happy with obtaining refunds or resolving service issues when orders went unexpectedly wrong. Some consumers also noted frustrating experiences regarding slow communication channels and unexpected delays concerning delivery notifications or fulfillment dates. A few other people experienced difficulties downloading digital software files, finding the technical steps rather confusing to navigate independently.

What people talk about most

Product

Consumers find product experiences to be highly mixed and unpredictable. While some reviewers praise great... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

User experience

People report positive experiences with user experience, highlighting how easy it is to search for, select,... See more

Price

Customers had ambiguous experiences with price, often highlighting conflicting aspects of affordability. Many... See more

Refund

Clients share negative opinions on refund, highlighting immense difficulty in getting their money back for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It looked straight forward, I thought that I would receive the Visio program via email, but I assume it will be delivered by mail, lots of detail on the website could be made more organised, but OK... See more

Company replied

Rated 4 out of 5 stars

Got a great deal on Windows 11 Pro - and it worked :) Had a bit of trouble ordering as I didn't enter my address as I was paying by PayPal - there were no messages telling me that I had to provide an... See more

Company replied

Rated 4 out of 5 stars

I found the process rather confusing because I just wanted to buy and go, but kept being asked if I wanted vouchers. Also, I expected to receive an email with a download button and a code but so far... See more

Company replied

Rated 5 out of 5 stars

So easy to find what I'm looking for and I love that I can put stuff in my basket so it's there for me to buy another day, and I love the wishlist facility. Recommendations are great as well... See more

Company replied


Company details

  1. Travel Aggregator

About Wowcher

Written by the company

  • Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

  • Save on the latest fashion trends, the most craved kids’ toys, the most desirable home furnishings and more!

  • No matter what your tastes may be, our restaurant offers are bound to delight everyone with offers on everything from bottomless brunches to extravagant dining experiences!

  • Looking to jet-set without breaking the bank? We have great offers on a huge variety of destinations, be it a weekend stay in Paris, a gorgeous Caribbean cruise, or a Safari adventure in South Africa.

  • Make sure to Check Wowcher First for incredible new deals launching every day of the week!


Written by the company


Contact info

  • Pentagon House, Sir Frank Whittle Road, DE21 4XA, Derby, United Kingdom

  • www.wowcher.co.uk

4.0

Great

TrustScore 4 out of 5

148K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(148,475)

14,396 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from wowcher

Do not buy from wowcher
I placed a order item did not come contact them multiple time item still didn’t come I ask for a refund which I did not get
I am a paying customer who did not receive his item are refund
I have been buying and dealing with online business for years this is by far the worst company I have ever dealt with
Under any circumstances do not purchase from wowcher

14 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought a bed through wowcher with the…

I bought a bed through wowcher with the merchant cloud9yn the bed was delivered and all seemed ok until we began to unwrap the bed and the divan base was full of holes and only half the feet required for the bed had been delivered. The mattress over a month on still remains in the wrapping it came in as i dont even think the base could support it without falling through. I contacted merchant to no response i contacted wowcher to which i can only get an AI response. They emailed cloud9yn asking them to respond which they did asking for pictures which were already in original email but i sent them again anyway and again no response asked wowcher for help again only AI response and this has been going on for over a month. Wowcher say they an agent is looking into this and they will contact me within 48hours noone has ever contacted and i have been told this 3 times now. I wish i had read reviews before buying and the fact wowcher are still advertising this bed company baffles me. Wowcher have been very little help and i feel they should be held responsible if the merchant that they use is a scam artist. I am heavily pregnant with no bed as i need refund to buy a new one baby due in 5 weeks talk about making an already stressful situation worse. They dont even have a number you can or anything the customer service is absolutely shocking. Avoid at all costs!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Wowcher, Wowcher. Always a bargain to be found.

Wowcher. Always a bargain to be found.

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 5 out of 5 stars

Description and ease to order was…

Description and ease to order was brilliant and amazing value for the money

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great
experience!
Many Thanks
Wowcher

Rated 5 out of 5 stars

Great offer

Great offer

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 5 out of 5 stars

Easy to order .

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 5 out of 5 stars

Easy process

Very straight forward process to buy from wowcher, had some great deals including a Wales hotel break that was awesome value.
I like the option to pay with klarna too.

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great
experience!
Many Thanks
Wowcher

Rated 5 out of 5 stars

Good job

Good job. Thank you.

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 5 out of 5 stars

Easy transaction

Easy transaction

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for your review, we are very pleased to hear you are happy with the service you received.
Many Thanks
Wowcher

Rated 5 out of 5 stars

Very easy to order.

Very easy to order.

6 September 2026
Wowcher logo

Reply from Wowcher

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher

Rated 1 out of 5 stars

Really disappointed and concerned with…

Really disappointed and concerned with my experience with Wowcher.

I purchased an Emma mattress voucher through Wowcher, but when I tried to use it, I was told that the voucher had already been redeemed. I have absolutely no idea how this could have happened as I have not redeemed or used the voucher.

I have contacted Wowcher customer service, but I have been unable to speak to an actual person. The support seems to be entirely AI-based, and I keep going around in circles without getting a proper resolution.

After reading the recent reviews on Trustpilot and Facebook from other customers who have experienced problems with vouchers, refunds and contacting customer service, I am now extremely concerned about getting my money back.

I have also raised a concern with my bank regarding the transaction.

If there is an actual member of Wowcher’s customer service team monitoring this, please contact me directly and resolve this issue. I simply want my voucher issue investigated and my money refunded if the voucher cannot be used.

This has been extremely stressful and disappointing, and I would strongly advise anyone considering spending a large amount of money through Wowcher to be very careful and read the reviews first.

5 September 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your feedback,
I'm sorry to hear of your experience. If you can provide Order number and registered email address used to purchase, we will be more than happy to assist further.
Kind regards
Wowcher

Rated 1 out of 5 stars

I ordered a water cooler

I ordered a water cooler, unfortunately it wasn’t delivered to my address and then time I noticed it had been delivered somewhere else and then I was ill so I didn’t actually have time to collect it so it was sent back. They offered me a credit note which I actually wanted for cashback but nothing came through so I ended up deciding to buy something when I tried to use the credit code and number it didn’t work. I emailed them numerous times. I rang them and I only had £10 in my wallet and it was £50 she said I don’t know why you’ve got that. I’ll try to sort that out heard no more and kept emailing and now I’ve got an email saying that it’s lapsed and I can’t use it, and I’ve never been able to use it in the first place. Basically I use the Internet a lot and it should be fairly simple to get a credit note or buy something on your credit it has been totally impossible been on the Internet and they have a Rep reputation. Wowcher not refunding money and having lots of problems some people have even sent up to 34 emails and it’s extremely difficult to get your money back or use your credit outrageous

6 September 2026
Unprompted review
Wowcher logo

Reply from Wowcher

Thank you for your review. I am sorry to hear that.
I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If
the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This
information was given prior to purchase, however I will refund credit to your Wowcher account as a
gesture of goodwill. This is for 100% of the value and this can be used immediately.
Many Thanks
Wowcher Team

Rated 4 out of 5 stars

The fact I could see available dates…

The fact I could see available dates and book the dates I wanted to before purchasing

6 September 2026
Wowcher logo

Reply from Wowcher

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure
it gets passed on to the right team.
Many thanks,
Wowcher Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look