Weekday Reviews 

I ordered 2 items, a pair of sweatpants and the loose fitting shirt, both had defects I had unfortunately only noticed the defects(holes in each garment) after removing the tags, I consulted the FAQ to see if I could get a answer to my situation as I wanted to know if it was possible to return the garments with the severed tag in the bag, I called their contact number and sent an email to no avail, the number was inactive, order number: 7547273 ,

I was sold a defected jeans that wasn’t the lenght advertised in the tag I showed comparison pics with 2 other pairs of jeans I bought same day, same style and same size and I was only offered a 20% partial refund so I can’t even buy a new pair. I asked if I could return and exchange as I bought them in a physical store in another country and they said no. So they sell defected items and then don’t even offer appropriate solutions

1/5 — Avoid. My order was left outside unattended by the courier, no signature, nobody home — and it was never received. That's on them, not me.

When I contacted customer service, I got the same scripted response from THREE different agents in a row, word for word: "the courier confirmed it was delivered to the correct address, so no refund." Not one of them engaged with the actual point — that leaving a parcel outside unattended isn't delivery to the customer. I asked repeatedly for a complaint reference number and to speak to a manager. Every time I was refused and told to contact my own bank instead.

Zero accountability, zero willingness to actually investigate, and a support team that just copy-pastes the same line no matter what you say. I've had to go through my bank to get my money back because this company won't take responsibility for its own courier's failure. Genuinely one of the worst customer service experiences I've had shopping online. Order number 7539313 if anyone from the company actually reads these.

Order MIA. Useless chat bot customer service. Not sure I'll ever see my items or my money back. Will not be ordering from this company again.

I am amazed that it is even possible with such bad customer service.
My son has received a shirt as a gift and since it was too large we wanted to return it, to buy a smaller size.

I tried figuring out on their website how to return it, filled out the return form and presset the button to receive a new return label (since it was I gift, I did not have the one that was sent with the package).

I was led into to a blind site, and not the site where I could get a label.

Called the customer service and was told "for security reasons it should be the one that has given you the gift that calls us to get the label." I said that she is not with me since she lives in the other end of the country and asked just please to get the address and I would pay for the return myself.

That was not possible either.

I am amazed that this is a "service level" Weekday will even allow. It is rule number one on customer service, that you should make is as easy and smooth for the customer as possible.

Will never buy there again and will most certainly not buy the shirt in a smaller size whenever I succeed in returning.

Im so sorry to disturb you at this hour, but how hard can it be to place a pair of jeans in the correct colour and size to an order? I ordered 2 pairs of jeans, THE EXACT SAME COLOR AND TWO DIFFERENT SIZES, and yet when it came the colors were different AND the sizes were the same. Your job is to ship out the correct order, and making a mistake like only the wrong color or size is understandable, but sending me a pair of jeans that I DIDNT order, and that are NOT even close to the pair that I ordered is extremely disappointing. People have gifts to give on certain days, and when mistakes happen this badly, you need to ensure that the pants I DIDNT receive can be returned and that the correct ones ARE IN STOCK. Because what do you mean I ordered the pants I wanted, got the wrong pair, and cant even exchange them because the SAME EXACT PANTS THAT I ORDERED ARE NOT AVAILABLE ANYMORE. I truly appreciate your brand, but the stores in Belgium clearly do not reflect the standards of your company.

I've been really pleased with their products, prices and especially the delivery with budbee has been very convenient.
However, the website is a nightmare. It's really slow. It only allows 20 items in the favourites list and frequently empties the list. It's really annoying when I've saved something I wanted to buy later and find out that it has once again forgotten the items.

Extremely frustrating experience on the website. I choose some stuff, put it in the basket, am prompted to sign up for the newsletter to save 10%, so I do so and wait for the code. 32 hours later, I have still never received the code. It’s not in my spam box and not in my inbox. Meanwhile, everything I selected and added to my basket has been cleared and my basket is empty. Whoever is calling the shots at this company has brain worms.

Absolutely terrible delivery experience. I was waiting for my parcel to be delivered to my address, as that was the delivery option I selected. First, the delivery was delayed and I received a notification saying they were unable to deliver it and would attempt delivery again the next working day.

Then suddenly, without any proper explanation, the parcel was sent back. After that, I received an email from Weekday claiming I didn’t collect the parcel from a pickup point after several reminders… except I NEVER selected pickup point collection as my delivery method in the first place.

I’m extremely disappointed and frustrated because I still have not received my parcel and honestly have no idea what is going on. The communication has been confusing, misleading, and completely unhelpful. Very poor service from both the courier and the handling of this order overall.

Placed an order few days ago and still not dispatched. Would get it in store but apparently online sale is not in store which is so weird. But still waiting for my order. When other brands dispatch and deliver within few days from ordering this will take ages as I see…

I ordered some jackets on 6th May and it is now the 11th May and my order has not even been processed by the company.
I now won't receive them in time.
I contacted their live chat today to reasonably ask they cancel my order.
Instead the customer service agent argues with me saying the delivery itinerary shows it should be arriving by the 12th May. IT HAS NOT EVEN BEEN PROCESSED OR DISPATCHED.
I show him screen shots and assume he doesnt quite understand the situation. He refuses to cancel the order blaming it on a computer system inconvenience. Weekday sent out an email saying the company are experiencing problems with shipping and delays. I want my order cancelled now. You haven't even processed it. I love the brand but I've never ordered from them directly and never will again!

I have used weekday two times, with around 2 year gap between orders
The first, they didnt pack half my order into the parcel, but sorted very quickly. Second time (last week), I am trying to place a return, and it is taking me 4+ days to get them to send me the label i need to place the return.
They are responding and telling me they need to send me a label (dpd), I have given them all the information, several times, and they keep asking for the same information over and over and over and over and over again. They tried calling me twice, even after I specified no calls.

Just sending template responses without actually trying to help

literally every single time I order it is late, costs £4 to ship a singular t shirt and then they don't even send it lol
for such a growing business you'd think they'd have better operations in place? customer service unhelpful

MY ITEM WASN"T DELIVERED, I DIDN T EVEN GET A NOTICE OR SOMETHING AN UPDATE, NOTHING, I HAD TO CALL THEM SO THEY COULD TELL ME THE ITEM HASN"T BEEN SENT

Their service is in absolutes shambles! Delivery services are extremely poor, it has taken about a MONTH to deliver ONE pair of jeans?! And their customer service is poor as well, providing generic answers and not actually helping with your issue. My order was canceled TWICE and I had to reorder and it still says “delivering” till this day!

Appalling customer
service . I paid £9.90 for express delivery which did not arrive in the timeframe and they insisted that somewhere in
their small print they stated that may happen and therefore did not feel
that they needed to refund me the difference of £6 between normal delivery £3.90 and express. They said the website was confusing but there was nothing they could do and this was a regular complaint…i’ve never heard anything like it . I asked if i could open a complaint as i had unnecessarily paid an inflated delivery fee for something that was never going to arrive on time and they just ended the call. very interestingly I had chosen to join in in
their customer care survey at the beginning of the call … a very creative way of making sure i did not fill it in. Honestly such bad service in every aspect.

The return process on the Weekday website is unbelievably bad. I spent over an hour trying to return my order from Croatia and the system is completely broken. The site says you must contact customer service to arrange a courier pick-up, but the “contact customer service” link just sends you in an endless FAQ loop with no real contact option at all. My package also arrived without a return form, which made the process even worse. For a company owned by H&M Group, this is honestly embarrassing. Great products, but one of the most frustrating and poorly designed return systems I’ve ever experienced. I will definitely think twice before ordering again.

I had a very frustrating experience with Weekday.
I placed an order with a promised delivery time of 3–5 days. My parcel had already reached the delivery service (Evri/Hermes) last Thursday. However, when I contacted Weekday on Monday, I was told it was still at their warehouse. Later that same day, I received a tracking email, and the following day I got a notification saying that I had “failed to pick up” the parcel and that it was being returned. The notification even suggested I might have to pay £4 for the return, as if the situation was my fault.
Weekday’s tracking and notification system is clearly inadequate. Instead of contacting the delivery service to arrange a re-delivery, they immediately proceeded with returning the parcel and offering a delayed refund. At no point did anyone apologise for the repeated mistakes.
Since then, Weekday called me. The person I spoke to was very nice, but unfortunately she did not seem to understand how their own website processes work (returns, refunds, discount codes). I even had to insist on receiving my refund sooner, as she initially told me I would have to wait 10 days from the date of the order just to request it, which made no sense given that the parcel was already being returned.
The refund is now on the way, and they offered 25% off my next order. However, I have already found the same items on ASOS, and I know I can trust them to deliver my parcel properly.
Customers should not be blamed for failing to collect a parcel they were never properly informed about. Overall, this has been a very disappointing experience.

Terrible service - take money and then delay delivery, wont refund despite no guarantee of when they will deliver. Atrocious - verging on scam

Ordered items for next day delivery (cost me a small fortune) and still waiting. Absolutely shambles of a company! This is after I was sent a bikini set that doesnt even match!!! My first and last order with this shower!