Susan

Order MIA. Useless chat bot customer service. Not sure I'll ever see my items or my money back. Will not be ordering from this company again.

This company has the worst customer service I have every come across. Their returns portal doesn't work and I have been trying for the last 3 days to get a response via email and their online chat service without any help as to how or when my issue will be resolved. It's a shame because my teenagers really like their clothing but I won't be ordering from them again unless this is resolved quickly.

I ordered 4 items from Go Outdoors for a camp trip my son was going on. I ordered the items 9 days before he left. He’s now back from his trip having had to run around borrowing kit at the last minute. It’s almost 3 weeks since I originally placed the order and we’re still without 2 items from the order. Go Outdoors and Evri don’t seem very interested - they say all the right things when I spend time phoning them but don’t actually seem to be doing any to resolve the matter. I’m pretty fed up.