UPS Reviews 

It’s shit, don’t use UPS.
When moving from ES to DE, I used UPS and they „lost“ one of my boxes. Neither the German nor the Spanish support team knew what happened even though I had tracking numbers. I was never reimbursed for the “lost” valuables and vintage clothing, even though I had insurance. If possible, I would give 0 stars. Don’t. Use. UPS.

Missed multiple delivery dates on which they said it would come

First of all, they lost my package after I paid the fee. Just because I called them and told them, that there were no scans for three days, they took action. I live in a normal house on a normal street with a normal driveway. No gates, no obstacles. You can see the house number clearly from the road. My name is written in capital letters on the letter box and it's the only name there. Despite all that, my delivery was returned to sender after one try. The delivery failed because "Employee was unable to reach property due to closed gate or missing safety informations" This is listed as customer's fault so I had to pay the retoure. Will file a lawsuit. What the actual fluff?!?

That's actually the most horrible delivery I've ever seen. Ordered a one single package at last week and currently having to wait for third day. Avoid UPS if you can, horrible service, I dont even have words.

Extremely disappointing experience. A delivery was marked as “attempted” even though I was at home the entire time, and no delivery slip was left. The parcel was then redirected to a collection point that is very far from my home and has opening hours that clash with my working hours.

I spent hours trying to reach customer service through the live chat, but the bot repeatedly said it was trying to connect me to an agent and nobody ever responded. I eventually managed to request another delivery attempt and even received confirmation, only to later be told that I still had to collect the parcel myself.

A delivery that was never actually attempted, contradictory communication, and customer service that is practically impossible to reach. One of the worst delivery experiences I’ve had.

Honestly, avoid UPS if you can. This is the third time they’ve messed up my delivery. The customer service bot is useless and just circles around the same automated loops. They keep rescheduling, which makes me late for work because I have to wait around. Worst delivery experience ever, absolutely wouldn't recommend them.

They are lying that the package was delivered

The customer service officers lie and lie. The lady said to me that my parcel will be tracked and I will be informed via email or phone call within two hours but she never. I talked to UPS live agent three times but they could not solve the problem. Incompetent staff. 000 star.

Absolutely do NOT recommend working with this delivery company!

⭐ 1/5 – “Delivery attempted” without actually attempting delivery

One of the worst delivery experiences I have had in Germany.

I paid EXTRA for EXPRESS delivery because I needed the parcel on time. Instead of receiving the service I paid for, UPS repeatedly recorded supposed “delivery attempts” that did not match reality.

I was available to receive the parcel. Nevertheless, the tracking was updated as though UPS had genuinely attempted delivery.

A delay can happen. Traffic can happen. Operational problems can happen. But recording a delivery attempt when no proper attempt was made is something completely different.

What makes this even worse is that I paid a premium specifically for EXPRESS shipping. What exactly did I pay extra for?

The seller was helpful and could also see from the tracking that something was clearly wrong. In the end, I had enough and requested a refund rather than continuing to wait for another questionable “delivery attempt.”

UPS should investigate how delivery attempts are being recorded and whether drivers are actually reaching customers before marking them as unavailable.

I will actively avoid UPS for future purchases whenever another carrier is available.

Express price. No express service. And tracking information I could no longer trust.

⭐ 1/5

Even not try deliver to home, immediatly write come take it from office.

1,1 is 0,1 too much! Waited till 8 PM and get an notification that the delivery was cancelled.
It's now 7 PM the next day and I am still waiting.
Never ever again!

UPS is a Useless Company

Friday morning, Email: „We will deliver your package today between 10:30 and 12:30“
Friday evening, Email: Email: „We will deliver your package next monday.“
Saturday morning: Email: „We will deliver your package today between 10:30 and 12:30“
Saturday Eve: „You will receive your package, just a little late.“
Its now after give p.m. and I ask myself if you have a dare going on where you must look totally unprofessional on purpose. If you hadnt sent any email, I wouldnt have cared. But you sent them, so I stayed at home in order to be there. you glued me to my flat, and didnt even comply. although I know UPS is on the market for a long time now, you really seem like you are very nee to the market and have no idea how to distinguish left and right one from another.

I do not recommend  that you do business with UPS. I recently sent out a parcel from the UK to Germany, and it was a total nightmare! Throughout the last 8 days, they've been  consistently changed the status of the parcel from "on hold" to "released". The repeated lack of communication drove me crazy. 
I made numerous calls towards the support team and received just empty promises(lies). And the parcel is nowhere to be seen yet, which to me indicates that something is not quite right. I'm concerned with what they've done with my parcel, and wish for more professionalism from them. Moreover, they have told me to be "patient" whilst my valid concern towards the safety of my property is being completely overlooked... 

An absolutely dreadful company to deal with on every level, from communication to customer service.There are much better and reliable couriers out there to use. If you're still looking to use UPS, beware of their lies and rip-off. Avoid them at all costs!They charged me £39 import fee/documentation(brokerage fee?) for sending a gift, which was already done.What a joke and rip off!Never again this disgusting misleading business.

if there is zero stars i would really use it worse service and biggest delay ever for no actual or logic reasons

I Have Ordered 18 Orders From Amazon UPS Has Been Given the Task To Complete The Deliverys. The Supervisor At Amazon Stated That He Spoke To the UPS Representative & that They Had All My Orders On Their Trucks They Just Refuse To Deliver Them. I Have 1 Request to All Delivery Personal That They Push My Doorbell to Let Me Know They Threw My Order In My Yard, they Refuse To Comply NEGATIVE 100 STARS!!!

That entire company, from top to bottom, seems to be staffed by unreliable and lazy workers. I specifically took a day off to be here for the package delivery, and it's incredibly frustrating how easy it is for a lazy and unprofessional person to simply claim, "you were not home." I absolutely hate dealing with this kind of situation. If you genuinely dislike your job, you really shouldn't be doing it. And for upper management: if you plan on disregarding reviews aimed at improving your company, perhaps you should step down and allow someone who will perform better to take over.

Hands down the worst delivery company in Germany and maybe even Europe itself. Not a single time has it happened that the package was delivered on the day THEY themselves said it will be delivered. No notification. No new date of delivery. No nothing!

If i could i would give zero stars..they delay packages and the customer service are awfull,not so nice and they hang up in the middle od the conversations.