Hermes Germany  Reviews 

Shocking, but I guess what do you expect when paying half of what Deutsche Post charges. Lost a package, no compensation, not even postage refunded :(. Labelled by accident a package incorrectly, unable to get the delivery address of them after multiple attempts. Horrendous service, would have given zero stars if it were an option. I will do my best to NEVER use them again.

Awfull, horiblle, if Zalando didnt choose Hermes i would never!!i wont buy from zalando from now on

Everytime I get a package with Hermes, they never actually give it to me. Another neighbour always gets it. Not even my trusted one.
Today the delivery man rang MY DOOR downstairs. But he still gave it to the neighbor? I said from upstairs, “I am home. Please bring it up” And he said get it yourself and left? I am not a fan of their website either. They don’t give you space for improvement because they know they can’t improve jack sh**.

Lost or damaged package... No info.. days and days... Nothing changed....

Absolutely disappointing experience. My parcel was lost, and dealing with Hermes afterwards has been just as frustrating as the loss itself.

The communication was inconsistent and included false or contradictory information. The claims process was unnecessarily difficult, updates only came after repeated follow-ups, and even after submitting all requested documents, I am still waiting for a proper response.

Calling this “impatience” is completely inappropriate. Customers should not have to chase a company for weeks after their parcel has been lost.

Awful experience every time. Every time I order something I’m hoping that it’s not delivered trough Hermes. Late delivery, unfriendly service, drivers who lie to you, searching for your stuff, just awful.

This is the madest and sadest Parcel Service in whole Europe, the second parcel never arrived, because they say- problems with the address- All other parcel services foud that address, but only Hermes not!!! My theory is-Hermes dont want to deiner parcels to final addresses- they only want to deliver them to Hermes parcel shops- but if i pay for shipping and delivery, i will have the parcel delivered!comprende

My package from Zalando was supposed to be delivered by June 26th at the latest.
It is now July 1st, and the status has not changed since the 25th.
Horror! Why does any company use this garbage courier service with 96% negative reviews? Does anyone read people's experiences and the stresses they go through? You are playing with other people's time, needs, money, and health.

Deliver my package today, you incompetent imbeciles.

Please just don't use this service!! PLEASE! I BEG YOU!
They are just BAD. HORRIBLE.
If you ever see someone using hermes to ship you things, instantly cancel the order and just stop and order from anyone else that uses normal, reputable delivery services.
Even if it costs 1000€ more I would gladly pay it just so they don't 'deliver' things to me.
ONE STAR IS TOO MUCH FOR THEM.

I would give 0 stars if that were possible.

This has been one of the worst delivery experiences I have ever had. My refrigerator was supposed to be delivered 20 days ago, but the delivery was cancelled on the scheduled day. Since then, the company has cancelled three separate delivery appointments without providing a proper solution.

Customer service is practically nonexistent. They are either unreachable by phone or simply do not respond to emails. Meanwhile, during extremely hot weather, my family has been left without a refrigerator because of their repeated failures.

To make matters worse, their website does not even provide accurate status updates, leaving customers completely in the dark about what is happening with their orders.

I also question the credibility of the ratings displayed on their website. They prominently advertise a 5-star rating, while independent review platforms show a much lower score.

I would strongly advise anyone considering using this company to think twice. Repeated cancellations, poor communication, misleading information, and a complete lack of customer care have made this an incredibly frustrating experience.

Fake delivery attempts. At 20.58 they’re 10 stops away and one min later they couldn’t find me.

I called Hermes on Wednesday 24th of June at about 10:39 and the call lasted till about 10:47 . I had to deal with the robot and then the actual person . I called on this number 040593551111 and the speaker which sounded like a lady was super rude . First she laughed at my German and told me to go learn German and call back , I am on a B2 level btw and have lived in Germany for 3 years . Matter of fact I work in a company whose working language is German . Then I got my husband who is German by the way to assist me and she told us she cannot help us ,because she is having a tiring day and that we should use the online service . I unfortunately never allow my calls to be recorded for qaulity purposes and although I have her name , I will not like to disclose it here . I just want to say Hermes has the most horrible delivery customer service . I’m rating GLS top and I hope all my packages can always pass through them . Hermes Germany you can do better .

Terrible experience with Hermes. Several times in a row they missed delivery to Ramstein-Miesenbach. They cannot find adress other companiea have no problem to find. They send packages to the nearest paketshop without any notice. It is a pure luck you will receive soething comming with Hermes.

Terrible terrible service. I have been waiting for many days for some important items that I need for a wedding tomorrow.
They said the items would arrive on Tuesday and therefore, I worked from home that day to wait for the order, but it didn't arrive.
Then they said it will arrive on Wednesday from 8am - 8pm. I stayed home that day too, but ofc that was a lie and it didnt arrive.
On thurday they didnt even try to update the ETA at all and ofc they didnt delivery anything. Today is friday and Im still waiting....... Their bot is so stupid and doesnt do anything. When I asked for a human, they gave me a whatsupp number, which is also the same bot.
Come on, I hope this is a prank. Can't believe they are this irresponsible

Bad experience they stopped all posibilities for me to send packet to shop or a neighbour or change dateCalled them didnt solveCalled again and just closed the linezero star

I gave strict instructions regarding the delivery (service and opening hours) the package was never delivered to the correct address and of course no feed back from them neither via email nor via the Amazon platform where I ordered to try to locate , by myself, the package - please avoid to select this delivery company if you can, otherwise you will facing huge problems! Maybe I will have a feedback from them in this forum but in all cases AVOID this company please ‘ Update : I revived a email asking me to confirm that I never received the package. That’s what I did swiftly . However I received a message confirming that the inquiry is closed as k never answered to the Email . Seriously …. How a company can be si incompetent ?

Hermes is the most baddest delivery I have ever seen,they give no update and will return your package for no reason! They are lazy and takes no responsibility,don’t ever use Hermes

Took 2 bloody months to deliver a package from Germany to Italy when literally every other company does it in a couple of weeks maximum. Tracking is also horrendous, most of the time providing incorrect or misleading information.

This company is the badest delivery service with bad drivers this is the third time that I was at home and then I received an email that said the person was not at home please lovely people don't send and receive packages with this company ans with unprofessional drivers

Your service is unacceptable and pathetic. You have been having my package since Tuesday and you have been having excuses. Within few minutes there are always changes. I needed my package for tomorrow’s event and you had to cancel my delivery. This is pathetic holding a package for 5 working days and never deliver and later send it back. Nonsense