Alles war guut! Material, qualitate, service und Filiale

I am satisfied with almost all the products from this brand; they feature comfortable designs, a good balance of price and quality, and what is especially valuable to me, a wide range of styles for older women. My only comment is about the cotton nightgowns, which unfortunately stretch out and lose their shape.

I´ve been a customer for 10 years now, and I'm very satisfied

Unfortunately, nothing less than one star can be given. The Finnish postal service has lost the shipment during transport, and I have proof of that. By the law, Ulla Popken is responsible for the shipment all the way to the customer, and it is also their responsibility to try locating the parcel with the postal service. If the package cannot be delivered to me, Ulla Popken must refund it or re-send it. I contacted the customer service at the email address given on the website. More than a week has passed and there has been no reply to the email. I sent the same email again with the comment kind reminder. I called customer service by phone and left a call request. There is a deafening silence. It is unclear whether I will receive a refund from the company for a purchase of several hundred euros, or the products re-sent. If that doesn’t happen, Ulla Popken is undeniably breaking the law. The customer is in an impossible situation if the seller digs into a hedgehog defence and doesn't even respond to any contact attempts. If there are problems with the shipment, the only option is to notify the credit card company and ask them to refund the purchase. So, they use the customer or credit institutions to pay for the lost shipments to avoid entrepreneurial risks. After reading other reviews, it seems to be a standard procedure. My previous orders were ok, I was satisfied, but now I am so angry losing hundreds of euros, that I will never order anything from there again. I could have been a loyal customer pouring a lot of money to them in the future, but they just don’t care about customer satisfaction.

Noch nie ein Problem gehabt.
Top Shop!!!

I've been trying to order for two weeks now, I made my order, tried to change the delivery address cause I made a mistake.

Over the phone it took me 30 mins just to get a hold of someone.
When I spoke English they hung up.
Then a nice lady picked up and tried to help, gave me a store delivery.

For some reason that got cancelled too and I wrote asking why, no response.

Then I got a response that it's not cancelled and then I got an email again saying it's cancelled again.

Sincerely, go fk yourself.
This is not how to do business.

Super quality and it fits nicely

Great design and quality

So pleased with the quality of clothes and service

I paid $29.95 for a T-shirt. I got 2 at that price. I was very unhappy with the way that the print is painted on. I'm afraid it's not going to last long.

UPDATE
Despite emailing as requested below, still no response.
Ordered online from Ireland. Item too big. Tried twice to contact customer service by email to find out how to return. Absolutely zero response. Ordee 2540101057

If i could I would give them a zero. I sent my order back nearly 4 weeks ago. STILL NO REFUND. After a week I asked if they had received it and they said no, even if it showed up on my parcel search that they had. Phoned again and was told that I had been sent an email that it had been received in their warehouse (no email was received.) and that refund would be sent shortly. After another week phoned again and was told that refund had been done and will receive any day now. Week passed and wrote email was told that they had a problem with the przelew 24 which I paid with(someone else had been told the same thing 2 months ago) and that they will be sending refund by bank transfer which they said could take a few days to a couple of weeks!!! Yet the week before the lady on the phone said that it had been sent???? So now I am just waiting!!
SO BE PREPARED FOR A LONG WAIT IF YOU ARE RETURNING SOMETHING!!! Best not to order!

Discovered Ulla Popken while living overseas and wanted to replace worn out pants. BOTH pants arrived with broken front zippers! Pants themselves were fine but for the cost, I did not want to go through the effort of replacing the zippers myself. Returned both today.

Update 4/9: Received a response and $ returned.

I had great customer service. Ordered several dresses all too big. Returned for smallest size . I loved the material and quality on all 6 dresses but these were also too big. I paid for return shipping both times. I wrote to them and they refunded the total I paid for shipping. Can’t get any better than this. Thank you.

This is the second time I made an order online, they took my money and then a few days later I get notification telling me I am being refunded and it will take 10 days for my money to go back in my account. Wont shop at their online site from now on, its hopeless!

If I could give Ulla Popken a zero, I would. They double-charged my card back in August, precipitating a flag and cancelation of my card. They also put through at least another six erroneous charges and credits, all incorrect, trying to correct their error. They now insist I still owe them money, I don't, and will place the claim with collections. Good luck with that, given I'm in Canada, and they're in Germany. And the cost to them to do that will be approximately four times what the allege I owe.

Just spoke with their customer service, about as informed and intelligent as a bag of hammers.

I wouldn't trust Ulla Popken with anything at this point.

Received a gilet I had ordered was so happy with it until I noticed a tear in it contacted customer service over a week and a half ago and no reply from them . Have sent it back and have reordered it I hope this one is not damaged when I receive it ! Returned damaged one a week ago absolutely no contact from ulla popken very disappointed

Received an email confirmation on 12/15/23 indicating my return has been received and refund has been processed... today is 12/26/23 and I have yet to receive the credit to my card.

I've called customer service twice; each time the representative confirmed seeing the credit on their end, but they can do nothing more than email upper management/accounting to process the credit.

This is ridiculous and certainly not how a reputable company does business. No way I will attempt to patronize this business again.

I bought a jacket from Ulla Popken on Dec 16. Never received a shipping confirmation or tracking, so today (Dec 21) I found this page and got worried after reading so many bad reviews. I e-mailed their customer service inquiring about any shipping information and within hours received a FedEx tracking number AND they let me know the jacket appeared to have been delivered today. As soon as I got home from work, there was my package with my cute salsa red polka dot jacket! I was so relieved and impressed at how quickly it arrived!

Ordered several dresses. Loved the style and quality but were too big. Reordered in12/14. Still too big. I don’t know why when measurements indicate 16/18. Returned and was very surprised they refunded my shipping. That is terrific customer service. Would really like to order again but if 12/14 is too generous not sure what would fit. Thank you for your customer service.