Ulla Popken Reviews 

24,181
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Very bad Customer Service And organization. I returned some ítems And got confirmation from them that the goods arrived and I Will be refunded. After days with no refund Incontacted the Customer Servi... See more

Company replied

Rated 5 out of 5 stars

I read these reviews shortly after ordering 2 expensive dresses. I was concerned but I had immediate tracking details which followed through until the items arrived within the time stated. The garme... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping at ULLA POPKEN for the last 9 years, and every purchase continues to impress me. The style is always reflecting a perfect blend of modern trends and timeless elegance. I especially... See more

Rated 5 out of 5 stars

I bought a jacket from Ulla Popken on Dec 16. Never received a shipping confirmation or tracking, so today (Dec 21) I found this page and got worried after reading so many bad reviews. I e-mailed thei... See more

Company replied

Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Lingerie Store
  4. Shoe Store
  5. Sportswear Store
  6. Women's Clothing Store

About Ulla Popken

Written by the company

ULLA POPKEN

Ulla Popken – aus Plus Size wird True Size Fashion

Ulla Popken ist Europas führende Marke für Mode ab Größe 42. Angefangen mit den ersten Geschäften im Jahr 1987 ist Ulla Popken heute in über 16 Ländern vertreten und bietet ein besonders umfangreiches Sortiment. Von Casual Looks über anspruchsvolle und luxuriöse Kollektionen bis hin zu Landhausmode, Sportkollektionen, atemberaubender Wäsche und Anlassmode.

Unser klarer Fokus liegt auf der Qualität unserer Kollektionen, perfekten Schnitten und erstklassiger Verarbeitung – und nicht auf der Größe. Denn wenn wir eine Sache in unserer knapp vierzigjährigen Geschichte gelernt haben, dann diese: keine Frau sucht ein schönes Plus Size Teil zum Anziehen – sie sucht einfach ein schönes Teil zum Anziehen.

Inspiriert vom Mindset moderner Frauen

Die Themen Körpermaße und Kleidergröße sind nichts, womit sich Frauen heutzutage aufhalten möchten oder aufgehalten werden wollen. Teil des Selbstverständnis ist einfach, dass der eigene Körper nur einem selbst gehört – und keine Projektionsfläche für die Meinungen anderer ist.

Aus diesem Grund haben wir uns von dem Begriff Plus Size Fashion verabschiedet. Weil er neben dem Wort Normalgrößen steht, außerhalb davon. Er bezieht sich darauf und grenzt sich davon ab. Das ist vom Mindset her von gestern und faktisch falsch. Denn knapp 50 %* der Frauen in Deutschland tragen Größe 42 und größer. *Laut Statista: Verteilung der Konfektionsgrößen bei Frauen in Deutschland im Jahr 2012

Natürlich haben wir im dafür einen neuen Begriff im Gepäck. Einen Begriff, der jeden Unterschied neutralisiert und für den die Marke Ulla Popken und unsere Mode ab Größe 42 in Zukunft steht:

TRUE SIZE FASHION

Unsere Services:

  • Kostenlose Rücksendung
  • Kauf auf Rechnung
  • 14 Tage Rückgaberecht
  • Alle Größen ein Preis
  • Lieferung an deine Wunschadresse
  • Kostenlose Filiallieferung
  • Größenberatung und personalisierte Empfehlungen

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24K reviews

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4.4

All reviews

(24,181)

10,626 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad Customer Service And post sales

Very bad Customer Service And organization. I returned some ítems And got confirmation from them that the goods arrived and I Will be refunded. After days with no refund Incontacted the Customer Service and was informed that they don’t Have a return. Everytime a different person, I forwarded the message THEY sent me with the conflrmation and even if I sent all the details a diffrent person answers me without checkong the infornation I sent. The clothes are nice but never again because a good qiality clothes comes with good Service. And the clothes are not even cheap.

22 August 2026
Unprompted review
Ulla Popken logo

Reply from Ulla Popken

Hello, dear customer, thank you very much for your review.
We fully understand your disappointment.
Please send us your inquiry at servicio@mail.ullapopken.es so that we can resolve this matter together.
Thank you very much for your understanding and your effort.
Best regards,
Marina from Customer Service

Rated 5 out of 5 stars

Excellent quality of fabrics and how…

Excellent quality of fabrics and how the garments are actually created. The cotton is very high quality. I ordered bathing suits, tops and sandals - all fit very well. I live in Denmark and I wanted a European brand, that I could trust. That's exactly what I got. I'm very happy.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and complete disregard for customers

I placed an order, and a week later absolutely nothing had happened. There was no information about the order status, shipping, or any possible delay.

Due to the complete lack of communication, I decided to cancel the order. However, a week after requesting the cancellation, I still have not received any confirmation that the order was cancelled, let alone a refund.

I find this kind of treatment of customers extremely unprofessional, irresponsible, and unacceptable. Customers should not have to guess what is happening with their order or wait for weeks for basic information.

Based on my experience, I cannot recommend Ulla Popken Croatia.

1 July 2026
Unprompted review
Ulla Popken logo

Reply from Ulla Popken

Hello, and thank you for your review. We are very sorry to hear that you are experiencing these kinds of problems. Of course, this should not be happening. Please let us know the order details so we can quickly look into the matter. We sincerely apologize for the inconvenience. Best regards, Marina from Customer Service

Rated 3 out of 5 stars

Further to my previous review regarding…

Further to my previous review regarding non receipt of order I am now happy to report that my order arrived today

24 June 2026
Unprompted review
Ulla Popken logo

Reply from Ulla Popken

Hello, and thank you for your feedback. We're so glad to hear that ; ) Enjoy your new clothes, and best regards—Marina from Customer Service

Rated 1 out of 5 stars

BEWARE of this company!

I bought two JP 1880 T-shirts in the same size. However, one of them is SIGNIFICANTLY larger than the other. I documented this with photographs. Plain manufacturers error.

The company acts wrongfully by not sending a new T-shirt, as I did not choose the wrong size T-Shirt: The size is wrong due to an error in the fabrication process. CHOOSE ANOTHER COMPANY IF YOU CAN.

Very unethical company and illegal procedure.

6 January 2026
Unprompted review
Ulla Popken logo

Reply from Ulla Popken

Hallo and thank you for your review. We are very sorry that this situation has arisen. Small tolerances within a size occur in textile processing (due to production) and are within the tolerance range. If you have unfortunately received an incorrectly labeled item, please return the item for exchange or refund. We apologize for the inconvenience and ask for your understanding. Best regards, Marina from Customer Service

Rated 2 out of 5 stars

Poor customer service

One of the tops I ordered was left out of the package. Even though this was the fault of the company, they will not send a replacement. I was told I could reorder, losing the 40% discount I had and having to repay the $10.95 shipment. This is poor customer service! Just do the right thing, Ulla Popken!

4 December 2025
Unprompted review
Ulla Popken logo

Reply from Ulla Popken

Dear customer, thank you for your review. We apologize for any difficulties you may have experienced with your order/delivery. Please contact our customer service team by email to discuss this matter. Best regards, Marina from Customer Service

Rated 4 out of 5 stars

Good online shopping, higher street shops less so

Experience with UllaPopken.de is generally good.

The things I am least impressed with is the knitwear.

I like the dresses, I like that a lot of them have got pockets and the quality is generally OK. I also find helpful that you indicate the overall length of the dress in the description.

In previous years I have had to restrain myself, finding many items that appeal. Not so in the last year, 2025.

I rarely find sth I like in the shops, but more often online where I found some of my favourite dresses.

2 December 2025
Rated 1 out of 5 stars

Awful nasty company who sent debt…

Awful nasty company who sent debt collectors to me for a payment they said I owed after THEY made a mistake on my returns. Nasty nasty nasty. Buyers beware!

31 October 2025
Unprompted review
Ulla Popken logo

Reply from Ulla Popken

Hello and thank you for your review. We are very sorry to hear about your bad experience. Unfortunately, this review was submitted without further details, so we are unable to investigate the matter for you. Please contact our service department for further clarification. Thank you. Best regards, Marina from Customer Service

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