Ireland
Review of Harvey Norman Ireland
Purchased a mannequin online. Have been trying to arrange a return. Nobody is coming back to me. In store personnel don't know what a mannequin is, nobody can assist.
Reply from Harvey Norman Ireland
Hi Regina,
We are concerned to hear about your difficulties with the return process and the lack of assistance. We are looking into this with our teams..
Kind Regards,
Kevin
Review of Yuno Energy
Even though we changed provider
They are STILL trying to debit our Revolut. Thankfully they are blocked.
Worst company to deal with. They try to get you to pay a month forward and don't take your deposit off your current bill. I have cancelled my direct debit in order to try to get someone to return my calls. Wouldn't mind but it's my first month with them. And yuno, please don't leave a reply saying "contact customer service " it's impossible.
Reply from Yuno Energy
Hi Regina,
I tried looking for your account with your name so I could try and help you but I could not find it. I have sent a request to you to provide some details to help me locate your Yuno energy account.
Sorry to hear that our advance billpay system isn't to your liking. The system actually has many benefits and can help give you insight and eliminate shocking bills.
We predict how much electricity you will use each month from your current and previous usage. You then pay, by debit or credit card, based on our Prediction (kWh & €).
Example
You make a €95 payment on your chosen billing date
You keep tabs on your daily usage and spending through the Forecast
You adjust your activities based on how it compares to our Prediction
You pinpoint and reduce your peak-use periods throughout the month
Your actual electricity consumption for the Billing Period amounts to €80
We deduct €15 from your next bill!
Hopefully this explanation has helped give you clarity on how we bill and why we do it.
Kind regards,
Sasha,
Yuno Energy Team
Review of EasyDNA Ireland
Beginning to be concerned. Sent canine samples 7 weeks ago, from Ireland, supposedly, to Ireland. About 2 weeks later I recieved a sample recieved email.
Nothing since.....
I emailed last week, and this was the reply, which was from the UK:
Reference Number: EDLI-BRD157961IE and EDLI-BRD157960IE
Thank you for your email. Unfortunately, there are no updates yet in your case file. As soon as an update is available, the admin team will let you know.
Thanks and regards,
I am beginning to feel that this is a scam. I do hope not. Their website says results take 5 days.
Edit: it is now April 1st, and still no results.
Reply from EasyDNA Ireland
Dear Regina,
Thank you for your review, and I completely understand your concern. Waiting for results without clear updates can be frustrating, especially when expectations are based on shorter turnaround times.
I’d like to reassure you that your samples were safely received by the laboratory on 5 March 2026, and your case is currently progressing within the normal processing timeframe. For this specific analysis, the turnaround time is approximately three weeks from the laboratory receipt date, rather than the shorter timeframe mentioned on the website, which applies to other types of tests.
We also identified a small administrative issue on our side that affected the timing of one of the automated notifications you received. This has now been addressed internally, and I sincerely apologise for any confusion it may have caused.
Please be assured that this is not a scam, and your case is actively being processed. I am personally monitoring your file and will make sure you are updated as soon as the results are available.
If you have any further questions or would like an update at any time, please don’t hesitate to reach out. We’re here to help and ensure everything is handled smoothly for you.
Kind regards,
easyDNA
Customer Service Team
Review of Dyson Ireland
Dyson promises next day delivery.
They do not honour this pledge.
Make sure you are not depending on them to honour it.
I placed my order yesterday and the An Post representative did not have it this morning.
I contacted Dyson and their agent rammed it down my throat that it would be delivered today. I told him that the post had already been delivered and the item was not. He still insisted that it would be delivered today. Needless to say? It didn't happen.
If they are going to pledge next day delivery, they need to use a courier, not the post office.
Review of Harvey Norman Ireland
Delivery as promised. Delivery men were very nice, however, I was left to unpack the smeg fridge myself. There was a pallet on the top and bottom, full aerboard surrounds, and strap sealed cardboard. The gentleman said that it was just his job to deliver it.
I am a 66 year old female. It took me a long, strenuous time to remove the packaging. A little helm would have gone a long way.
Reply from Harvey Norman Ireland
Hi Regina,
We appreciate your feedback and are sorry the delivery didn't meet expectations. We'll review this with our team, as we want everyone to have a better experience. We're sorry the unpacking was difficult for you.
Kind Regards,
Kevin
Review of Brown Thomas
Purchased the 2025 advent calendar. I was very disappointed to find it contained some samples given out by brands. I contacted customer services, who fobbed me off by saying that "not for resale " meant that they were produced for the calendar...which they had sold..to me. I have been given these samples many times in-store, I know a free sample when I see it. CS told me to return the calendar, at my own expense, knowing that obviously I had already opened it. Not a great display of honesty, Ciprain in customer services needs to know that the customer is always right. Particularly loyal ones.
Review of Yours Clothing
Ordered on 6th of September. Not delivered yet. I have been in line to speak to an agent since 9.48. It is now 10.54 and I have been next in the queue for 30 minutes. This company need to hire more agents, or get rid of the ones they have. Edited to add, I gave up at 11.20. 1 hour 30 minutes. I guess that's what they hope people will do.
Reply from Yours Clothing
We apologize for the delayed delivery and the long wait time to speak with an agent. We appreciate you bringing this to our attention. We are reviewing our support procedures to improve our response times. Thank you for your feedback.
Review of boohoo.com
Received 3 deliveries today. One item was supposed to be a two piece, in fact, only the waistcoat was in the bag, and it reeked of cheap perfume. It was obviously something that someone else had returned. The returns portal expects me to pay for the return.
Emailed customer service, no response. Contacted them on Facebook messenger, as requested by their website, at 13.49 today. It is now 17.39 almost 4 hours later, and no response, even though I have kept messenger open.
Order EU 120033952
Review of Pavers
Returned shoes within 48 hours of receiving them. That was 21 days ago and still no refund. And yes, I have contacted customer service and they basically said, wait.
Doubt that would happen if you were in the UK.
Review of Next
Don't believe the next day delivery hype. Ordered a quite expensive bag on 19th February (Track ID: 614725185) for an event on the 21st, now on 23rd of February and not delivered. Stick to Riverisland folks.
Review of Blackwells.co.uk
Purchased an book on December 24th. It is now 18th of January and it has not been delivered. They use the worst courier in Ireland, namely fastway. Customer service simply don't care. They are refusing a refund, despite it being 25 days now. My auditor recommended this company and he is solely disappointed that he did.
Reply from Blackwells.co.uk
Dear Regina Hetherington,
Thank you for writing your review for Blackwell's. We are very sorry for the delay in receiving your order on this occasion and for it taking longer than the usual 10-15 business days to arrive safely with you. Please accept our apologies for this unexpected delay in transit and for the inconvenience caused due to this.
In regard to requesting a refund, for international orders, we advise to allow 25 business days (term excludes weekends and bank holidays) for an item to arrive before we can discuss next steps with an order. As this period had not passed upon contacting regarding your order, this is why further time was requested to be allowed in case there were any in transit delays within the postal system. This timescale is agreed within our terms and conditions agreed upon placing the order with us at checkout. Should this time pass and a parcel not safely arrive, we advise to notify us confirming delivery address and we would offer our support in rectifying and offering a solution as quickly as possible. Further information regarding this can be found on our help pages here: https://blackwells.zendesk.com/hc/en-gb/articles/201578743-Where-is-my-book-my-order-has-not-arrived
If we can be of further assistance in relation to your order, please do not hesitate to contact us again and we will happily assist in any queries.
With best wishes,
Blackwell's Online Customer Service
Review of Brown Thomas
Purchased an expensive hair dryer, less than a year ago, via Brown Thomas. The nozzle started to swivel of it's own accord. Brown Thomas told me to contact Ghd directly, (so much for their guarantee). Ghd said they would send a replacement nozzle. That was many months ago, and despite contacting them several times since, no replacement has arrived. Shocking customer service and BT don't honour guarantees.
Reply from Brown Thomas
Dear Regina,
I am sorry to see of the issue with your purchase.
Please feel free to reach out to me directly, and I will look into this for you.
jkeville@brownthomas.ie
Regards
Joe
Review of ghdhair.com Ireland
Purchased an expensive hair dryer, less than a year ago, via Brown Thomas. The nozzle started to swivel of it's own accord. Brown Thomas told me to contact Ghd directly, (so much for their guarantee). Ghd said they would send a replacement nozzle. That was many months ago, and despite contacting them several times since, no replacement has arrived. Shocking customer service and they don't honour guarantees.
Review of zooplus.ie
All the platitudes below don't make up for letting customers down.
Email from GLS
"Oh no...
We really wanted to deliver your parcel today!
Sorry we didn't meet you today.
But don't worry: even though we don't know what's in your parcel 21596549542 we know how important it is to you. That's why we'll continue to take care of it."
I don't want them to bloody take care of it. I want it delivered.
Reply from zooplus.ie
Dear Regina,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by the delayed delivery of your parcel .We understand how frustrating this situation must be and agree that prompt delivery is essential.
Our customer service team will be in touch shortly to help resolve this issue and ensure your parcel gets to you as soon as possible. Thank you for your patience, and we are committed to making this right for you.
Kind regards
zooplus team
Review of zooplus.ie
The deliveries have gone rapidly downhill. I have a dog on a special diet. I always reorder when I get down to 10 tins, but Zooplus have changed courier this year and it takes up to 2 weeks now for delivery. Plus tracking is never available. Shame, they used to be very efficient.
Reply from zooplus.ie
Dear Regina,
Thank you for sharing your feedback.
We sincerely apologize for the delays in delivery. We understand how important it is to receive your orders in a timely manner, especially when it concerns a special diet and we’re sorry for the inconvenience caused.
We truly appreciate your loyalty and regret that our service has not been up to the high standards you’ve come to expect. If you’re still facing issues with your orders, please don’t hesitate to reach out to our customer service team. They will be happy to assist you and help ensure your future orders are delivered without delay.
Thank you again for bringing this to our attention, and we hope to resolve this for you as soon as possible.
Kind regards
zooplus team
Review of Next
Ordered online Friday, delivered by DPD Saturday. Even though I will be returning my item, you can't beat such excellent service.
Review of Harvey Norman Ireland
UPDATE. Followed instructions below and they tried to sign me up for a subscription service...BEWARE.
Ordered a printer. Arrived without the ink that was to be included. Spoke to Waterford store, guy said he could not send out the ink, we would have to collect it. This would involve a two hour return journey.
Went to their website to buy the ink, website said, instore only...So had to buy full size ink cartridges from Fieldmaster, which cost €133. So the printer turned out pretty costly. Sorry to be writing this review as Harvey Normans are usually on the ball.
Reply from Harvey Norman Ireland
Hi Regina,
Thank you for taking the time to leave this review. We are sorry to hear this can you email the details to our online team @ online.customerservice@ie.harveynorman.com as they will be able to look into this with the relevant team. Kind Regards, Kevin
Review of Ulla Popken
UPDATE
Despite emailing as requested below, still no response.
Ordered online from Ireland. Item too big. Tried twice to contact customer service by email to find out how to return. Absolutely zero response. Ordee 2540101057
Reply from Ulla Popken
Hello - please send me your contact details at Trustpilot-bewertung@ullapopken.de so that we can clarify your request together. Many thanks and best regards Marina from Customer Service
Review of SKECHERS
Placed an order on 31/03/24 IE110074887. Chose online because local stores never have Ladies size 9 in stock. Never again.
It is now 09/04/24 and still not delivered. Customer service is woeful, average 3 days to respond. Telling me today that they will contact UPS and it will take up to 10 days to reply.
Poor service, poor delivery.
Review of Skechers
Placed an order on 31/03/24 IE110074887. Chose online because local stores never have Ladies size 9 in stock. Never again.
It is now 09/04/24 and still not delivered. Customer service is woeful, average 3 days to respond. Telling me today that they will contact UPS and it will take up to 10 days to reply.
Poor service, poor delivery.