Toolden Reviews 

30,668
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,744 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and great value for money. Many people highlight the quality of the products, finding them exactly as advertised and performing well. The delivery service is frequently described as fast and prompt, with quick dispatch of orders. However, some people encountered issues with order fulfillment, such as specific couriers causing delivery delays or poor handling, and dispatch times not matching website expectations. A few reviewers also noted products arriving faulty or broken, requiring replacements. Others were dissatisfied when advertised free items were not included or claims were refused.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Users describe positive interactions with product, often highlighting great value for money and quality items... See more

Price

Customers had positive experiences with price, often noting that products were cheaper than other sites and... See more

Service

People report positive experiences with service, often highlighting fast, reliable, and efficient support at... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting fast processing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order I placed for the DeWalt cordless fan was processed quickly but the given delivery date was failed by Parcelforce as the driver (temp??) was probably suffering from heatstroke!! Still would u... See more

Company replied

Rated 4 out of 5 stars

Cannot fault Toolden. Ordering process was great and when I finally got my purchases they were exactly as ordered. Would use Toolden again, however, I would strongly suggest that they change th... See more

Company replied

Rated 4 out of 5 stars

Website, pricing, and customer service was great. Product took over a week to come despite saying it was in stock which was a bit disappointing. However the tools are great. Recommend.

Company replied

Rated 5 out of 5 stars

Excellent service. Excellent price, fast delivery, and delighted with the drill. Put it straight to work, and it’s doing everything asked of it. Not a DIY workload either, but fairly heavy duty be... See more

Company replied



Company details

  1. Construction Machine Dealer
  2. Battery Store
  3. Hardware Store
  4. Tool Store

Written by the company

Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.

Fast Shipping, Great Prices!

Hard to be beaten on delivery and price...

We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door. Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(30,668)

3,691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order for a strimmer which…

Placed an order for a strimmer which was in stock. Got order number and the money (£115) was taken from my account. Waited over a week for item but did not arrive. I emailed the company and they told me they hadn’t the item and couldn’t get it. I received a refund 2 days later.
Why did they let me order? How long were they going to keep my money?
Would not recommend this company.

5 July 2026
Toolden logo

Reply from Toolden

We are sorry that we let you down with the order. As soon as we were notified that there was no stock available we did let you know and process the refund so we can only apologise for the delays and inconvenience that this has caused you.
If we can help you with anything else please let us know.
Toolden Team

Rated 2 out of 5 stars

very late delivery and expensive fee

The item was there but for a packet of screw they charge huge delivery fee and more than a week lag time. This does not work for me. too late. Even other marchent does not take more than 3 days.

18 July 2026
Unprompted review
Toolden logo

Reply from Toolden

We do aim to dispatch in 3-5 days for these items and as advertised there is a charge of £5.99 (this is dependant on your location and size/weight of the goods) which is confirmed with you before you complete and finalise your purchase.
If we can help you with anything else then please let us know.
Toolden team

Rated 5 out of 5 stars

Super fast transaction

Super fast transaction

5 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Swift delivery

Swift delivery, great service!

3 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 1 out of 5 stars

I still haven’t recived the tools

I still haven’t recived the tools

30 June 2026
Toolden logo

Reply from Toolden

Having checked the tracking we can see that this was delivered to a family member on 10th July.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Smooth transaction. Tks

4 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Goods

Easy to order came quickly and all there.

4 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Order delivered on time.

4 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Really quick service and delivery easy…

Really quick service and delivery easy to order and pay

3 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Definitely buy from again

Definitely buy from again
Next day delivery no hassle
Excellent packaging
Item as described

4 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Good company to deal with

The order arrived on time, well packaged and the items were as described

4 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with , Prompt service,great prices

27 June 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Very good prices and super fast…

Very good prices and super fast delivery would highly recommend. Not my first purchase and won’t be the last!

3 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Great service quick delivery 📦

Great service quick delivery 📦

4 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

Rated 3 out of 5 stars

Delivery takes to long for today's…

Delivery takes to long for today's standard. it's a good place to go looking for tools but there website needs work it's not as good as it could be. All this aside if these things were corrected people will enjoy the site.

4 July 2026
Toolden logo

Reply from Toolden

Thank you for your comments - all the lead times are beside each product on the website to give you the most accurate information on the dispatch times.
if we can help you with anything else then please let us know.
Toolden team

Rated 1 out of 5 stars

I have tried to contact about a return…

I have tried to contact about a return but no reply. Iam still waiting after 5 days.

3 July 2026
Toolden logo

Reply from Toolden

We did reply to you but are currently waiting for a reply from you so we can resolve this for you - if you can please reply with the information requested and we can get this sorted asap for you
Toolden Team

Rated 5 out of 5 stars

Good comms

Good comms, good price.. arrived quickly

3 July 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else please let us know.
Toolden Team

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