TK Maxx UK Reviews 

Prompt reply. Answered my querie.

TK Maxx were let down by their delivery company (Royal Mail), who left a parcel in view of the street. It was stolen within 4 minutes, all caught on camera. I called the next morning and got through quickly. The customer service representative, Anna Maria, was excellent, and after asking for a single photo showing where the package was left, confirmed a refund would be processed. Great service, even if I would prefer if they used or gave the option of DPD for higher value packages.

Bad service and unhelpful people like usual once they receive tiur money they wont even answer the phone

Click & collected boots in store - when I examined them at home (30 mins later) they have significant damage.... Took clear photos and a video and contacted customer service asking for a returns postage label (as its inconvenient / expensive for me to get to store and I shouldn't have to pay return postage for a faulty item).

Received a bit of a robotic reply - 'Sorry to hear the condition your boots are now in - take them to store and we'll assess them and decide whether you can have a refund'

Confused re 'condition the boots are 'now' in - they are in the same condition as when you sold them to me - damaged!

Obviously didnt even read the email re I cant easily get to store and would like a pre paid label.

AI 'customer service' that is NOT helpful....

Items are obviously seconds / faulty though NOT advertised as such..... Return postage not covered (even for faulty items - pretty sure thats illegal)...

AVOID purchasing anything from here if you like easy resolve to any issues (or prefer not to receive dodgy items in the first place).

Spoke to James on the phone to voice concerns on behalf of my partner. I was met with the utmost proffesionalism and a personal touch that made my partner feel secure and appreciated. A truly exceptional customer service exchange!

Excellent customer service.
Promptly responded & swiftly refunded for a broken item.
Thank you

Really positive customer service experience. Many thanks to Megan W for her proactivity and efficiency in addressing the issue I had with an item ordered online.

Daniel was really helpful, friendly and professional. He dealt with my query efficiently and followed the call up with an email. Great customer service.

Daniel and James were very helpful. Got the issue sorted in under a week. Very professional and happy to finally be able sort our sofa out.

I recently made an order on tkmaxx.com and unfortunately some items arrived with cosmetic marks. I reached out to customer service and was assisted by Maria.

She was extremely professional, quick to respond, and resolved the issue fairly by arranging a partial refund without any fuss. The outcome was clear and hassle-free. Brilliant customer support from Maria — thank you so much!

I bought a jacket on 31 August with next-day delivery; I was expecting it on Wednesday, as Monday (the date of the order) was a bank holiday. I received a message saying that the delivery would be on Thursday, but I’m going away on that day. I sent an email to customer services explaining the situation; TK Maxx’s reply surprised me. Maria M. wrote back saying that everything was fine, as it is stated in the delivery terms and conditions. Logic has died at TK Maxx.

Fantastic customer service. Quick and helpful reply with resolution provided in regards to my Treasure query.

Thank you ⭐️

Customer service helped me really fast when there was an issue with an online order and believed me which is really reassuring if something ever goes wrong in the future with purchases (but nothing has gone wrong previously and I've shopped here a good amount, I must point out!). You don't want anything to go wrong, but it's always a bigger worry if things do that it'll suddenly show there are issues with the service but this was a really painless process and great support from Sinead.
Will 100% shop here again.

Excellent customer service from Daniel.I really needed this parcel for my daughter for her holiday tomorrow and the store said it wasn’t in.Daniel asked me to leave it with him and a few minutes later I got the text to say it was in fact in store

Always enjoy browsing and shopping with TK Maxx online. Deliveries are always swift. I have had to contact customer service about my latest order but this was resolved via email quickly and efficiently to my complete satisfaction giving me the confidence to continue as a TK Maxx customer. All my family love TK <3

Excellent customer service in relation damaged item.

Had a enquiry about an order I placed on bank holiday as the payment had been returned, was explained by the lovely customer service adviser Lauren about the process when dealing with PayPal pay in 3. Was really helpful and kind and picked up the phone in under 3 minutes.

Penalised for shopping! Spent a while here, only to get a £90 parking charge. This car park was always free. The new restrictions have zero clear visual boundaries and poor signage. To make it worse, after a call to the store the assistant manager unfortunately couldn't help me. I find it unacceptable to be penalised for my custom. Apparently more customers have been caught out by this charge. I've supported TX Maxx for years and very disappointed this has happened. I even shopped in the Selly Oak branch on the same day. Been in touch with customer service and had a response, they can't help out either. So I will be boycotting this store, along with my family & friends and closing my account.

Update: Megan, I have already spoken to TX Maxx by email, wasn't helpful.

Customer service responded quickly, however there was no other option for my parcel issue to be resolved. TK Maxx website should have some option to select delivery address on check out and not just by default. My parcel delivery address was incorrect due to the website having a default address and it doesn’t give you any other option. Once you’ve checked out your items, there’s no option at all for your purchase to be amended like other online retailers. I may never get my £80 back and my items because its out of their control once your items have been checked out. I am not happy at all and I don’t usually give bad reviews, but this time I feel like they could have done more to resolve my issue but they didn’t and basically what they’ve told me “wait for your tracking number and re-route your parcel to the nearest pick up point, or collect your parcel from the address its delivered.” Its 200 miles away and I don’t even know who lives in that address anymore.