Secret Sales  Reviews 

Order Aus wooli boots on 28 Oct, got confirmation confirming order but nothing else despite several contacts with customer service. Asked for refund today. Got email saying they'd to cancel order and I'd get refund, great, only to get second email saying its been shipped, but tracking isnt available. Very disappointed with the experience and wouldn't recommend ordering from them.

Highly recommended . Smooth and fast transaction. In my 2 - 3 years shopping with Secret Sales , I’ve encountered minor issues with the products . It was quickly resolved by then. It is always a pleasure to shop in Secret Sales . Well done x

Always had good service and customer support. Quick delivery and good products

Items returned you received on the 30/9 but no refund was waiting a month made to look a liar re return also item had a price tag lower than i paid. On chat told that was normal but should have removed tags that is fraud to me have now deleted my email from your site would never order again or recommend

Secret sales are amazing thank you delighted with my purchase.

I don’t even bother shop anywhere else.. I check on secret sales first

Order arrived on date as stated when placing order.
Very happy with watch.

Easy to order delivery was quite fast. And my loved brands are cheaper

I felt comfortable ordering again from secret sales , great price,quick shipping and delivery.

Affordable, excellent products and services. All my orders were delivered on time and in great condition. Thank you .

I am so grateful with Secret Sales, now I can buy all the things I want to buy years ago. Better prices, better deals. Amazing!!! I hope you can give some extra gift for loyal customers too!!

Bought from Secret Sales a few times, & I’ve been happy with the quality of items, price, & service each time. Highly recommend.

Order arrived as per advice and it was well packaged.

The price of clothing and the delivery was really good and can’t complain.

The issue I had was they set the wrong size item. I had to pay to return it and then wait weeks for a refund. I also asked for replacement but told I had to reorder as it was two separate areas. I had to pay delivery on the new replacement item as it didn’t meet the minimum spend. I tried to use the AI online help which had me waiting for a customer service person for over an hour twice and in the end I gave up.

I finally had an email answered and they said I’d be refunded both delivery charges and if this ever happened again to contact them and they sent a free return code.

Well the reordered item arrived and yes you’ve guessed it, it was again the wrong size. I had to email for a return code and again no option to reorder. None of this was my error, I never got to top I wanted and I wasted so much time and effort just to be left frustrated.

The customer service person apologise and gave me a 10% discount code which is pointless on the grand scheme of this and is not going to be used.

My order arrived quickly and I was kept informed every step of the way until it arrived.
It was a great price too.
I would definitely order again.

Secret Sales has a great customer service team; they refunded my money immediately after I raised a complaint. Therefore, I give them a high rating in terms of customer service. It would be even better if the discount coupon had a higher percentage.

Very good. Easy to use, found exactly what I wanted and was delivered promptly I highly recommended

Excellent company for prices and delivery

The wrong size was sent to me (i.e. not the size I ordered). Eventually I was offered a refund, but not the correctly sized item. I then had to package up and return the item for them. Just found out that they have charged me £4 for a "refund", despite the inconvenience to me to return their incorrect goods. I had thought they provided the bare legal minimum of service. Now they have dipped below that. Just how bad can a company's customer service get?

Sadly, I must now recommend not to buy from these people.

Placed an order for several makes of polo shirts for sons for Christmas, so 2 of each. Only 1 of the Lacoste polos arrived. When complaining to Secret sales they contacted the wrong supplier, sent a video of the wrong shirts bring packaged. When i asked them to contact the correct supplier they have gone quite . £56 for a shirt I didn’t receive and they think that’s ok cos they sent a video