Went to use my voucher to book a spa day at the Chewton Glen to find it couldn't be booked at the weekend even though I'd paid extra to allow it. Called Spa breaks and Sophie sorted this all out an... See more
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Review summary
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Reviews shaping this summary
Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... See more
Company replied
0I can't thank Sophie Bonwick enough for the help she gave me when I booked my Spa day for the 28th June.. its a special occasion as its a trip for my 70th birthday and my daughters birthday, the vou... See more
Company replied
Excellent customer service from Bianka Radics! She was so helpful and understanding of which I am hugely appreciative and resulted in an outcome that I couldn’t be more pleased with. Really taken the... See more
Company replied
Company details
Written by the company
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contact info
4.4
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Generally an excellent experience with…
Generally an excellent experience with this company 😀
23 July 2026
Unprompted review
Requirements clearly understood
Requirements clearly understood, and great communications and follow up.
20 July 2026
Unprompted review
Fantastic help from Bianka who has help…
Fantastic help from Bianka who has help me with my booking today. Well done guys.
22 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Lyndon,
Thank you for taking the time to leave us a review.
It is wonderful to hear that Bianka provided fantastic help with your booking today. Our team always aims to deliver a high standard of support, so it is pleasing to know she looked after you so well.
Bianka will be delighted to receive your kind feedback.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Brilliant customer care with real people who understood what I needed and were willing to talk to me.
Everyone Spabreaks was super helpful and understanding. In particular Ellesse for speaking to me and keeping in touch numerous times and working with the hotel and Drew for managing to get the solution worked out with the hotel.
They were super helpful. First class service.
22 July 2026
Unprompted review
Reply from Spabreaks.com
Dear Jo,
Thank you for taking the time to share your review with us.
It is wonderful to hear that you received such thoughtful and understanding service from our team. We pride ourselves on having real people available to talk through your needs, and I am glad that this personal approach made a positive difference to your experience.
I will ensure your kind comments are passed on to both Ellesse and Drew. Ellesse will be pleased to know that her regular updates and communication were appreciated, and Drew will be delighted that he was able to work with the hotel to reach the right solution for you.
We appreciate your feedback regarding our service and look forward to assisting you with your next spa getaway.
Kind regards,
Anthony - Quality Assurance
I made the wrong booking and spoke to a…
I made the wrong booking and spoke to a very helpful lady called bianka who assisted and reassured she would be able to amend my booking all done with 10 minutes. Very helpful shes restored my faith in customer servicing and if everyone was as efficient as her the services throughout would be amazing.
Thank you again.
22 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Lewis,
Thank you for taking the time to leave us a review.
It is wonderful to hear that Bianka was able to assist you so quickly after you made an error with your booking. Making a mistake on a reservation can be stressful, so I am pleased that she was able to reassure you and resolve everything within ten minutes.
Our team strives to provide a high standard of support, and Bianka will be delighted to know that her efficiency restored your faith in customer service.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Voucher expired I contacted Spabreaks…
Voucher expired I contacted Spabreaks as I could not find my voucher but I had the details Mr Anthony Jacobs emailed me back and helped me to extend the voucher, he was so helpful even emailed me back to see if I had received the link to extend he was very proffesional and a pleasure to deal with him would highly reccomend.
20 July 2026
Unprompted review
Reply from Spabreaks.com
Dear Victoria,
Thank you for taking the time to share your review.
I am glad that I was able to assist you with locating your details and extending your expired voucher. It was important to me to follow up and ensure you received the extension link so that everything was sorted for you smoothly.
Your kind feedback regarding my service is greatly appreciated, and it was a pleasure to help.
We look forward to helping you book your spa break whenever you are ready to use your voucher.
Kind regards,
Anthony - Quality Assurance
Reply from Spabreaks.com
Dear Ian,
Thank you for leaving us a review. We always appreciate receiving customer feedback.
We have requested further information from you via Trustpilot, as we have been unable to identify your booking from the details provided.
Once we have this, we will be able to give you a more informed and personalised response.
Kind regards,
The Spabreaks.com
Excellent customer service from Bianka…
Excellent customer service from Bianka Radics! She was so helpful and understanding of which I am hugely appreciative and resulted in an outcome that I couldn’t be more pleased with. Really taken the pressure off me. Thank you again so much
16 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Michelle,
Thank you for taking the time to share your feedback with us.
It is wonderful to hear that Bianka provided such excellent customer service and was able to relieve the pressure you were feeling. Our team always strives to be understanding and supportive, so it is incredibly rewarding to know she achieved such a positive outcome for you.
I will make sure your kind words are passed on to Bianka, as she will be delighted to hear how much her assistance meant to you.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Just great
It is nice to go to a dedicated spa destination. So tranquil, professional, good food and excellent accomodation and very good massage!
4 July 2026
Unprompted review
Reply from Spabreaks.com
Hi D J,
Thank you for sharing your experience with us.
It's wonderful to hear that you enjoyed your time at a dedicated spa destination.
We always aim to partner with venues that provide a tranquil atmosphere, professional service, and high-quality food and accommodation. I am also pleased that your massage was a highlight of your visit.
We appreciate your kind comments and look forward to helping you arrange your next relaxing getaway.
Kind regards,
Anthony - Quality Assurance
Booking for Heythrop Park
We booked with Spa Breaks .com .
What a wonderful experience.
Sophie was amazing, from start to finish she was so professional and attentive.
The whole process was smooth .
Would recommend using Spa Breaks .com and Sophie again .
Brilliant customer service 😀
Jerry
16 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Jerry,
Thank you for sharing your experience with us regarding your booking for Heythrop Park.
It is wonderful to hear that you had such a seamless experience from start to finish. Our team always strives to deliver a professional and attentive service, so it is pleasing to know that Sophie looked after you so well and made the entire process smooth.
I will ensure your kind words are passed on to Sophie, as she will be delighted to hear how much you appreciated her assistance. We greatly appreciate your recommendation of Spabreaks.com and look forward to helping you arrange your next spa treat.
Kind regards,
Anthony - Quality Assurance
Very Helpful and Patient
Customer Service helped me confirm voucher references when I lost them in my emails. Then they helped to book my spa trip for a day that worked for me quickly over the phone and via WhatsApp.
All questions were answered and they were very patient with me during the whole process
Thank you Anthony and Sophie
13 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Hanon,
Thank you for taking the time to share your experience with us.
I'm very pleased to hear that we were able to assist you in locating your lost voucher references and getting your spa trip booked so quickly over the phone and WhatsApp.
We understand how easily emails can get lost, so I am glad we could resolve this and find a date that works perfectly for you.
It was a pleasure assisting you alongside Sophie. I will certainly pass your kind comments on to her, as she will be delighted to hear that her patience and support made such a positive difference to your booking experience.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Sophie was incredibly helpful
Sophie was incredibly helpful. She helped us through the process of what we can do/wanted. Really recommend Sophie and Spabreaks.com for great deals and excellent trips.
1 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Emily,
Thank you for sharing your experience.
It is wonderful to hear that Sophie was so helpful in guiding you through your options and tailoring the booking to your preferences.
Our team always strives to make the planning process as straightforward and enjoyable as possible, so it is great to know she hit the mark.
We truly appreciate your recommendation of both Sophie and Spabreaks.com. We look forward to assisting you with your next relaxing spa trip.
Kind regards,
Anthony - Quality Assurance
Very nice hotel
Very nice hotel, excellent treatment by Laura and Leah in the spa. Spa and pool very relaxing.
28 June 2026
Unprompted review
Reply from Spabreaks.com
Dear Hilary
Thank you for sharing your experience with us.
It is wonderful to hear that you had such an enjoyable stay at The Telford Hotel .
I'm pleased that the hotel met your expectations and that the spa and pool areas provided a thoroughly relaxing environment.
It's great to hear that Laura and Leah took such good care of you during your treatments.
We hope to assist you with another spa visit in the future.
Kind regards,
Anthony - Quality Assurance
Smooth booking process and friendly…
Smooth booking process and friendly customer service! I had two vouchers and wanted to apply both of them to the same booking. Jessica helped me do this and was a huge help! So friendly and professional.
15 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Blake,
Thank you for taking the time to share your feedback with us.
It's wonderful to hear that Jessica provided such excellent support and made the booking process smooth for you.
We always aim to make things as straightforward as possible, so I am pleased that she was able to seamlessly apply both of your vouchers to your reservation.
Jessica will be delighted to receive your kind words regarding her friendly and professional service.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Lovely spa break
It was fairly easy to book out spa break. We had a voucher I was given as a birthday gift and using that voucher was easy enough.
2 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Ginette,
Thank you for sharing your experience with us.
I am pleased to hear that you found it straightforward to redeem your birthday voucher and complete your booking.
We always aim to make the process as seamless as possible for our guests, especially when preparing to celebrate a special occasion.
We hope you have a thoroughly relaxing and enjoyable time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
I requested a couple of changes and…
I requested a couple of changes and Bianca was excellent. Managed to change what I needed extremely quickly and was very polite.
14 July 2026
Unprompted review
Reply from Spabreaks.com
Dear Moira,
Thank you for sharing your experience with us.
It's great to hear that Bianka was able to assist you so efficiently when you needed to make amendments to your booking.
Our team always strives to be as helpful and polite as possible, so it is pleasing to know she handled your requests so quickly.
Bianca will be delighted to receive your kind comments, and we hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Fab spa break
Great spa break at Peebles Cardrona staff very friendly food was lovely and spa treatment very good. Great value for money. Have booked another stay in October.
11 July 2026
Unprompted review
Reply from Spabreaks.com
Hi Debbie,
Thank you for taking the time to share your feedback with us.
It's wonderful to hear that you had such a great spa break at Peebles Cardrona. I am delighted that the friendly staff, lovely food and excellent spa treatments contributed to a memorable stay.
We always strive to offer packages that provide great value for money, so it is pleasing to know we hit the mark for you.
We are glad to hear that you have already booked your return stay for October, and we hope you have another relaxing getaway.
Kind regards,
Anthony - Quality Assurance
Ellesse was my service provider today
Ellesse was my service provider today, she was patient and helpful and answered all my questions even when I got a bit confused with my dates. She sorted everything quickly and spent the time I needed making my booking. Five star service thank you!
13 July 2026
Unprompted review
Reply from Spabreaks.com
Hi MMP,
Thank you for taking the time to share your experience with us.
It's wonderful to hear that Ellesse provided such patient and helpful support. We always want our customers to feel fully supported and never rushed, so I am pleased she took the time to ensure everything was perfectly arranged for you.
I will make sure your kind words and five-star feedback are shared with Ellesse, as she will be delighted to hear how much you appreciated her assistance.
We hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Spabreaks.com
Excellent customer service provided by Jessica from Spabreaks.com
13 July 2026
Unprompted review
Reply from Spabreaks.com
Hi,
Thank you for taking the time to share your feedback.
It is wonderful to hear that Jessica provided you with excellent customer service. Our team always strives to deliver a helpful and seamless experience, so it is incredibly rewarding to know she looked after you so well.
Jessica will be delighted to receive your kind comments, and we hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Great prices Excellent customer services
Absolutely fantastic company. The customer service is 💯
Very very good prices, a huge selection to suit all budgets.
Highly recommended and will definitely use again.
Thank you.
8 July 2026
Unprompted review
Reply from Spabreaks.com
Dear Rae,
Thank you for taking the time to share such a positive review.
It is wonderful to hear that you had a seamless experience with us and found our customer service team so helpful.
We work hard to offer a wide selection of packages to suit all budgets, so it is rewarding to know this stood out to you during your booking.
We greatly appreciate your recommendation and look forward to welcoming you back for another spa break in the future.
Kind regards,
Anthony - Quality Assurance
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