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loveholidays UK Reviews 

272,776
•
TrustScore 4.5 out of 5

4.4

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 51,723 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the booking process straightforward and easy to navigate, often describing it as clear, quick, and hassle-free. Many appreciate the competitive and reasonable prices, noting that they often find cheaper packages compared to other providers. People also highlight the excellent service, with staff being helpful, friendly, and efficient, making the overall user experience very positive. However, some customers also noted issues with their actual holiday experiences, such as unexpected extra costs at all-inclusive resorts or unsatisfactory hotel conditions like poor food and staff behavior. A few other people also felt that the service was not always decent, citing problems like booking errors, unexpected charges for changes, or lack of transparency regarding pricing and transfers.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers consistently praising the ease of booking... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy,... See more

Price

People report positive experiences with price, often finding good value and competitive rates for holidays.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of navigation... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing satisfaction and calling the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always easy to use to book a holiday. More so putting in flight times you would like (morning, mid day, evening) So you don't have to keep searching. Very good information on Hotels and what they h... See more

Rated 5 out of 5 stars

The booking process was generally very straightforward and was easily able to edit flights, seats and board. The hotel we booked, the Grechotel Eva, Corfu had an excessive amount of room variations... See more

Rated 5 out of 5 stars

As soon as I had booked and had contacted yourselves about my daughter needing special assistance and that if possible I'd like a room convenient to restaurant or swimming pool. Your team were straigh... See more

Rated 5 out of 5 stars

Price was unbelievable and Alex R in the customer service department from Manchester was outstanding. Nothing was too much trouble. He called round four of my family members to book each of our booki... See more

Company details

  1. Travel Agency

Written by the company

At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/

Contact info

  • 5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom

  • loveholidays.com

4.4

Excellent

TrustScore 4.5 out of 5

273K reviews

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4.4

All reviews

(272,776)

50,842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Azuline Hotel Obiza

The location was just what l needed. 3 different pools. Adult only Area.
Food really good
Staff helpfull
I would come bacjk

22 July 2026
Rated 5 out of 5 stars

Kez…

First time using loveholidays extremely helpful lots of knowledge for all the questions I asked from most of the hotels I was looking at very happy.
I will definitely book with them again.

22 July 2026
Rated 1 out of 5 stars

Dirty, rude, disgusting.

Hi there, we left the same day as we checked in due to no lights or electricity at all. Water with no pressure and unable to wash. Dirty used tissue beside bed and also brown stains with strong smell on curtains. Despite calling 15 times and receiving no help. They fixed lights as we were leaving but to late. Also said water pressure low as we’re on a higher floor but still unable to have proper wash. Had to get flight home last minute. We be leaving very bad reviews hotels staff tried keeping us quite and hiding us away from complaining infront of other guests. Ruined holidays very uspet. Very dirty and cheap hotel.

22 July 2026
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Reply from loveholidays UK

Hi Macy,

Thanks for taking the time to share your feedback with us. I’m sorry to hear you’re disappointed with the service you’re currently receiving on holiday.

Our On Holiday Support team can assist and take a look into your query further. Please refer to the contact details provided inside your booking confirmation for ways of getting in touch. The On Holiday Support phone line is open 24/7.

The team are available via Live Chat through Manage My Booking 9am - 5pm GMT.

I do hope you’re able to enjoy the rest of your stay.

We hope this helps,

Roberto

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