Jet2holidays Reviews 

485,953
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86,016 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently talk about how the staff go above and beyond to provide exceptionally friendly service, making everyone feel truly welcomed from the moment they arrive at their destination. Travelers deeply appreciate the amazing locations, seamless transport transfers, and wonderful accommodations that make each holiday completely stress-free and memorable. However, some reviewers were not happy with certain hotel facilities, noting broken air conditioning units, poor maintenance, and unpleasant room odors. A few other people also felt frustrated by unexpected airport travel delays and crowded elevators that were way too small for all the guests.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as friendly, helpful, and attentive throughout... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and efficient staff who... See more

Holidays

Clients share positive opinions on holidays, noting that the overall experience from booking to return is... See more

Location

Consumers find location to be positive, highlighting convenient access to nearby attractions, local shops,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many expressing frustration over cramped rooms,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some aspects of hotel were not as good as last visit. Considerably more people smoking/vaping in public places, including the restaurant. Not enough sun beds, too many towels left on them from early i... See more

Rated 4 out of 5 stars

Had a week in benalmadena from 17 -24th August, our flight to Malaga run smoothly with no delays. We had the best week away but the flight coming home was a joke, had delays at airport and when we fin... See more

Rated 4 out of 5 stars

Staff really friendly and helpful, in both the UK and Tenerife. Particularly helpful in Tenerife South Airport when we were delayed through passport control due to long queues and only one member of a... See more

Rated 4 out of 5 stars

We all enjoyed our holiday with Jet 2 to Magical Tropical Splash. The connections with transport to and back to the hotel was seamless. The resort was very clean with quick responses for any problem... See more


Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

486K reviews

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4.4

All reviews

(485,953)

76,122 reviews in the last 12 months

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Rated 3 out of 5 stars

Food and drink prices on the flights…

Food and drink prices on the flights are extortionate; charging those in addition to seat prices which again is an addition to the package price, is iniquitous. The return flight was delayed. Perhaps when that happens (two Jet2 return flights of the three we’ve taken) you’d offer customers a free drink of their choice and a packet of biscuits.

6 September 2026
Rated 4 out of 5 stars

A long walk to the plane.

Everything is arranged from start to finish: flights, baggage, transfers, hotel. Very good price, and monthly payments make it easier. The only downside to using Jet2 is the long walk from the departure lounge to the plane on the tarmac; it must be about 550 metres, and then a flight of stairs onto the plane. Not very good with having COPD and a very bad right knee.

6 September 2026
Rated 3 out of 5 stars

Holiday was very relaxing just what I…

Holiday was very relaxing just what I needed, a basic hotel if you wanted a kettle you where charged extra for this. Not many sunbeds people would get up early to reserve them, then come back later stay a little bit then went away for a couple of hours during the day so at times the sun beds where not being used. Staff very friendly and helpful, house keeping in room was not brilliant. I am a bit old school and doing everything on an app not the best seeing the tour operator engage with customers needs to come back.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

The hotel was one of worst…

The hotel was one of worst all-inclusive I've stayed in. You had to pay for snacks they were not free. All-inclusive was 11 til 9.30 never know this at any hotel. The hotel is on a very steep hill not for faint hearted. To top it off you have to walk up the hill and round corner to get picked up. The coach drove passed us they had to send another one. I booked a suite with separate living room to bedroom. They gave us a very small room. When questioned they said hotel was full and no rooms spare. Worst experience off a holiday I have had with you and I go away 6 times a year. I paid 1600 for 3 days for 2 people extortionate price for what we got

6 September 2026
Rated 3 out of 5 stars

Alright

Flights both fine, special assistance great. Hotel and resort disappointing

6 September 2026
Rated 1 out of 5 stars

very loud day and night

the hotel was very dated and our room was filthy on arrival I had to ask for the floors to be cleaned. there was banging music all day untill at least 2am most nights I did ask for a quite room due to health needs but our room was above the bar area and my grandson has autism if we had known this we would not have booked it.

17 August 2026
Rated 4 out of 5 stars

Nice family holiday

Nice family holiday, great weather. Hotel was clean and pool was lovely. Breakfast was good too. Flight back was delayed by over 2 hours otherwise would have been 5 stars.

6 September 2026
Rated 4 out of 5 stars

very good

very good. understanding could be better. I had a good time.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Good holiday again with Jet 2

Good holiday again with Jet 2.
Good comfortable flights, great service.

Lovely hotel in Malta just as described.

Very competitive prices.

Looking to book another break with them shortly.

24 August 2026
Rated 5 out of 5 stars

Unbelievable once checked in

The check in help wasn’t great…… 2 young girls more concerned about talking about ‘who’s who and who’s done what’ in their social circle but we got through that!! Stansted airport

From then on in absolutely perfect as we’ve come to expect from Jet2

Flight and staff brilliant
GF Victoria hotel unreal. 3rd time there.

All in all what you come to expect on a holiday that costs 7k before you’ve landed

Had concerns with transfer from hotel pick up time. Jet2 sorted it. No questions

Amazing holiday. Amazing hotel.

Booked for next year already.

6 September 2026
Rated 3 out of 5 stars

4 star hotel with 3 star hotel and service

This hotel is definitely not a 4 star hotel

Pros
Great location, there are local shops, bars, and restaurants near the hotel. Only 20 mins walk down to the town centre

Hotel staff were great when we arrived and we were lucky that our room was available early. The room was nice and clean; there was enough room for 3 people.

The restaurant was nice with different styles of meals on and we always found something to eat
Snacks were available

There was a good selection of drinks

The entertainment staff were good with the kids with different clubs (mini, maxi and game room)

Cons
Air conditioning wasn't great and only worked the lounge and the hotel lobby no were else

Not enough sun beds for the size of the hotel
Pool was also small
Pool bar had a horrible smell, always had a queue and the self service area always ran out of cups

The restaurant always had plates with water still on them had to use napkins to dry them

Both the bar and restaurant felt under staffed

We won't be returning to this hotel

6 September 2026

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