Parcelforce Worldwide Reviews 

In a world chock-full of poor-quality parcel delivery companies, Parcel Force has to be the worst. I'm not sure they've ever achieved a single delivery window. Today they gave me a 4-hour delivery window and I waited at home the entire time. They are currently 3 hours late and I have absolutely no idea whether they are even going to bother trying to deliver my package today. There is zero live tracking and zero options for obtaining the package any other way other than to sit and wait.

Parcel force driver faked the first delivery and their phone system is unreachable! I had to redirected the parcel nearest post office branch to be on safe side so I can go collect but result was so annoying. I got another email regarding second delivery attempted even though It was redirected to their post office branch and I have confirmatio email! Now because of their untrustworthy ethnically degraded driver messed up everything. I have no idea how they will resolve this mess! If seller uses parcelforce as their courier provider stay away from them!

Really poor and misleading delivery window estimate and stops remaining information. It said 5 stops to go over an hour and a half ago. That doesn't seem correct in an inner city. The estimated delivery time keeps getting later. It's now a long way past the original estimate from this morning of when it would be delivered at the latest.

Amazon can deliver your parcel on the same day. Royal Mail, on the other hand, can make fake delivery attempts - not once, not twice, but three times. The good thing is that their service is very consistent: you always know what to expect, as everything is terrible. If you email them, they tell you they can’t do anything until 10 days have passed. If you call them, you get someone mumbling on the line who isn't even pretending to care. I thought I was listening to a Ryanair announcement for a minute.

So, you pay for 24-hour delivery, they make a fake delivery attempt every time, and you waste your day waiting for a delivery you know won’t come. Naturally, you get frustrated and try to contact them - Which is very easy, as it only takes about 15 clicks to find the form. They then get back to you saying there's nothing they can do. In the end, you have to go to the Debden CSP because your parcel is being "held." Oh, and by the way, they’re only open from 8–10 am and 4–6 pm, just to help their customers even further. It's straight out of Monty Python. At this point, I'm sure even the parcel is thankful to be leaving the Royal Mail "facility."

One day after this great experience, I had the incredible honor and luck of having another item delivered - this time by Parcelforce, just when I thought Royal Mail was bad enough. Even better, they only "attempted" to deliver it once. Except this time it was an office chair, and since I don't own a car, my only option is to contact the seller to see if they can help or ask for a refund.

I'm very pleased with the service. I've lived in four different countries and have never seen such high delivery standards. I'd truly appreciate it if you could rename the "24-Hour" option to the "24-Day" service. Or maybe just fully embrace it and use "Sorry We Missed You" as your new tagline.

Terrible service terrible delivery my parcel is stuck in local depot for no reason without them scanning it for delivery and its gone past the 48h window for expresss delivery

This place deserves no stars at all. I have had 3 parcels delivered over the last 2 weeks all with the same problem. Parcel force has cut the label short down the left side where the address goes so the label shows a bit of the name and the address so the house number is missing along with part of the street name and postcode. They then contacted us telling us that we have given the wrong address. This cant be the company that we have bought the items from because they are all from different companies. I have been waiting for 25 minutes for somebody to answer the phone at parcel force depot. I will be asking companies in future it's they use this terrible service and if they do i won't be buying from that company. So because parcel force cant print a simple label, my items will be delayed or sent back to the sender.

I missed a parcel yesterday and followed the instructions for a redelivery including an alternative should I not be out. This was clarified in an email from Royal Mail, Parcelforce. I arrived home today - missed the parcel and there had been no attempt to leave it with the designated neighbour who had been indoors all day. I telephoned customer services. It was nearly EIGHTEEN minutes before I could speak to someone and a further TEN minutes to hold on while he queried what had happened. I am hoping the parcel arrives within a few days. What a waste of everyone’s time. No wonder firms are using alternative posting methods.
In addition, two days ago I received, in the same post, SEVENTEEN letters. Where had they been, I wonder, and how many more are simply being stored up. No wonder people are missing vital appointments.

Had two parcels part of a single order stolen worth £1500! Was tracked and all of a sudden went missing! Birmingham depot. Reported to Police who did nothing and Royal mail investigation team who also did nothing! Company is not to be trusted.

What a sh1t show this company is. SO, so, bad it is untrue. ZERO customer care. I had a parcel returned to sender (France) with no reason explained, no phone call, no communication, nothing. Subsequently, no way of contacting them, they don’t respond on any channels - they have even closed their X snd FB inboxes. How does this company get away with such poor service. They just do not give a flying F ***!! Will now report to ombudsman, trading standards etc. PARCEL FORCE - WHY ARE YOU SO BAD??

Useless as always 🤦‍♂️.

I would definitely not recommend PFW based on my experience over the last two days.

Yesterday, I spent the entire day waiting for a delivery, with the estimated delivery time being pushed later and later throughout the day. The delivery never arrived. Instead, the tracking was updated to say that delivery had been attempted but nobody was home. This is simply not true. I was home all day, and I have a dog who barks whenever someone comes to the door.

I rearranged the delivery for today, and exactly the same thing is happening again. Since this morning, the estimated delivery time has been pushed back repeatedly, later and later and later. So here I am, stuck at home for a second day, unable to make any plans or go anywhere, just watching the delivery time being pushed further back.

This has now impacted two entire days of my life, with absolutely no explanation or acknowledgement from PFW.

I understand that things happen and deliveries don't always go to plan. But a simple explanation, an acknowledgement or some honest communication would go a long way.

For me, this comes down to customer service and respect for customers and their time. Unfortunately, neither has been demonstrated in this experience.

Extremely poor service!
The app doesn’t work properly, show constant errors as does the website.
I received a notification that a customs payment was due, but no amount and no way to pay.
App says it’s at the local office, which only opens for 2 x 2 hour slots, but when I when there it was closed due to unforeseen circumstances.
I would never use worldwide services or knowingly buy from a company that does.

Waiting for a parcel only to be told they cant access our house, which is a complete and utter lie, everyone else including my self doesnt have any issues, tried calling them, i was on the phone for 1.5hours only for them to say they are closing. When I did get though the next day the worker couldn't get off the phone fast enough and the pretended she couldn't hear absolutely disgusting behaviour I dont understand why anyone uses them. And still have no idea when my parcel will be delivered.

I ordered a manhole cover with 'guaranteed' next day delivery. It was collected on Monday and got as far as the national hub on tracking at 01:20 Tuesday. Waiting all day for delivery but no tracking update other than 'in transit'.
At 6pm I contacted the helpline number but call not answered by 630pm when announcement said 'just to let you know, we close at 630' and call was cut off after 30min holding.
Im hoping it will arrive tomorrow as builder is waiting and needed to fit it today!
Useless service, I will recommend that the company uses a different courier.

Absolutely abysmal service.
Yet again a collection slot (and fee paid) for 08:35 - 12:35.
NOTHING. half a day taken from work for nothing.

Trying to contact them is a joke. You are wasting your life using this 'company'.

Really, do not use, especially for collections!

Absolutely shocking service. Paid a decent amount for guaranteed next day and never arrived. Tried contacting the customer service number and after being on hold for another was just read a script about the delivery times.
Absoluelty shocking. Worse than useless.

delivery found today 3 Nov. Parcelforce Driver too lazy to deliver to the door or make me aware they were here. Unacceptable for a £60 tool battery found balanced on white metal gate. This is totally unbelivable that the driver could not even be bothered to reach over the gate to place on the floor rather than leaving balanced on the wrought iron gate. If they can not be bothered to do their job they should find another job. I make my living with my tools, i do not want my brand new battery to arrive potentially damaged or go missing due to be left outside balanced on a gate. Please make some effort in future to do what you are paid to do, which is to deliver parcels with care and consideration.

I hate this company, they are simply un-reliable time wasting liars. Said they would deliver parcel on saturday and they no show they then re schedule for monday and again no show. They even have the nerve to say no one was in when we have security camera all over the property so know that what they are claiming is utter BS. They are actually worse then evri.

I was due eight parcels to be delivered today. Got given a timeframe and everything. Only to be told that they would deliver tomorrow instead as they had a 'request' not to deliver today. Well, I didn't bloody make the request, and they're my parcels, and I need them today. Got sent in circles for about half an hour on their customer care line which kept hanging up on me, and then when I finally figured out the magical correct number route to be diverted to speak to an actual person, got told wait time was another half hour. So now I'm on hold constantly being told I can do things on the app that I CAN'T because their app is stupid and broken and has been for about two weeks.

I'm waiting on another parcel that I need to pay customs charges for and they've had it for a solid week without actually sending me a card. And of course the only way to pay is via their broken app or visiting the depot in person (I'm disabled and live in a different town, so no).

A parcel was going to be delivered on 2/10/26. The parcel did not arrive but I had a text message to say there had been an attempted delivery. This is not true. Someone was in all day, we have three cameras including a bell camera and a dog who barks when someone is passing let alone at the door! No sign of a Parcel Force delivery person. No card left either.
I rescheduled my parcel for the 4/10/26 but now I have a message to say it will be delivered today! 3/10/26. I may not be in all day.
This has happened to me before. Such an unreliable service.