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HotelsOne Reviews 

23,017
•
TrustScore 4.5 out of 5

4.7

Hotel
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Review summary

Created with AI, based on recent reviews

Considering 9,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the booking process to be exceptionally easy, quick, and straightforward, often highlighting the seamless experience from search to confirmation. Many people praised the website for being user-friendly, intuitive, and simple to navigate, providing all necessary information clearly and efficiently. Reviewers also appreciated the convenient locations of accommodations, frequently noting their proximity to amenities or specific destinations. However, some customers also noted concerns regarding pricing. Some people were annoyed by the pricing structure, found certain rates expensive, or encountered unexpected fees that were not clearly disclosed during the booking process.

What people talk about most

Booking process

People report positive experiences with the booking process, often highlighting its ease and speed. Many... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Website

Reviewers highlight positive aspects of website, noting its ease of navigation and use for making selections... See more

Price

Reviewers mention ambiguous feedback about price, with many finding good or reasonable prices and even better... See more

Location

Customers consistently note positive experiences with location, often highlighting its convenience and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hotel specifics were easier to access than on other sites. Price was better also. Having taxes and fees included as well as free cancellations, day before, was an additional perk I appreciated. The en... See more

Rated 5 out of 5 stars

It was very fast, much faster than the consolidators. it didn't ask me for unnessary information. It gave me the info I needed. The website was clear and responded quickly

Rated 5 out of 5 stars

Good website but annoyed at pricing structure. Rack with discount £146 Blue light rate £146 Hotels.com £146 Looking forward to meeting you all

Rated 5 out of 5 stars

Just booked 3 x different motels consecutively and this site carried my information through each booking to save me from having to re-type this. Loved it! Fast confirmation too. Thankyou :-)

Company details

  1. Hotel
  2. Travel Agency

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(23,017)

10,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Stayed at a UK Radisson hotel recently…

Stayed at a UK Radisson hotel recently and was under the impression that I was booking directly with the hotel from within their website.... wrong ! Twice I tried to book and after messages that read " Your payment could not be processed" I tried again with the same message appearing so decided to book through Booking.com which was successful. 5 minutes later I receive two confirmation emails from HotelsOne and they've taken payment twice so currently my room is costing £273.00. Still trying to recover payment with the help of a good guy at the Radisson but nothing from HotelsOne almost a week later. I will persist but won't be long before I get my credit card company involved. From now on I will always use Booking.com I've booked rooms, hotels with them a lot and they are more reliable and know how to treat their customers.
Shame on you HotelsOne

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Adair Arms Hotel

Very easy to use website. Have stayed at Adair Arms Hotel on a few occasions. Never disappointed. Friendly and helpful staff. Clean and comfortable rooms. Would definitely recommend.

23 July 2026
Unprompted review
Rated 3 out of 5 stars

photos for triple superior room are…

photos for triple superior room are misleading, on the offer webpage it shows some photos, on the reservation page another photo. also for the payment guarantee page it is not clear if the full amount of the booking will be blocked on the credit card, or nothing is going to be blocked. It is clear that there is no payment, but not sure the amount for the booking will it be blocked or not as a guarantee.

23 July 2026
Unprompted review

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