Eventim Reviews 

This company own see tickets who are impossible to reach with one of those websites where you cannot find any form of contact for the refund of cancelled tickets, i emailed Eventim regarding the cancelled Eric Clapton concert and they referred me back to see tickets, i am £310 out of pocket with no way of getting a refund, avoid at all costs

The event was moved to another venue and since there were no seating places I have been offered a refund.
However Eventim did not refund the whole amount, they retain part of it. Without any explanation and without answering to several inquiries.
Worst service ever

Easy to use service and immediate delivery!

Horrendous experience trying to contact EVENTIM regarding the refund of some tickets to Foo Fighters in Germany next week.

I have sadly contracted stage 4 cancer and an unable to attend the gig and have been trying to contact this company over and over via email and phone and have not recieved any contact back other than AI or pre scripted posts.

Appalled that a company would not have the humanity to come to some sort of agreement or at least have some form of human interaction to discuss my options given the circumstance.

Tried using the secondary tickets site but can’t decipher it with it being in German, again some actually human support would have been helpful.

Never had these sort of problems buying tickets to a uk show and the experience has left me very frustrated as I could do with the money given I’m currently going through chemo.

Absolutely first class service for Berlin and Seal.
Purchasing the tickets was straight forward and in English. Seating is first come first served which is stated. So we know what to expect. Ticket prices are reasonable.
Postage paid for and tickets arrived after two days by UPS. Yes extra cost (€7) but well worth it. I love the tickets in hand!
Very impressed with service all round. Thanks.

They took one week to answer an email, I couldn't get to speak to anyone on the
phone. I honestly believe they sent me the wrong tickets. I clicked on block 4 and got tickets for block 6 (pretty much the worst tickets available)

They said it was impossible to move me and recommended selling them on or rebooking. My advice is 
check very carefully while purchasing. If you get them posted, they add on another 30 or 40 Euros as they  use DHL so locate the
discreetly placed email/print at home option. 

Not a positive experience 

Good enough

If I could give zero stars, I would. I selected best tickets, but got standing for 2 of 4 concerts. I wanted electronic ticket, none available, nobody answered my email, UPS said signature required, but then threw the envelope with hundreds of euros worth of tickets on the floor in the building hallway. A horrible experience.

Quick and easy ordering and booking process. No issues.

The service fee of resale tickets is too high

Very clear indications on date, prices, seat places. Quick booking and immediate ticket delivery. Perfect!

Zero customer service. An event I bought tickets for was cancelled, not Eventims fault, so that's fair. However, now they require me to send the physical tickets back to them for a refund? That makes no sense, the tickets are no longer valid. There's no instructions on how to get a return shipping label because they will obviously have to cover return shipping cost. Only contact option is a useless chat bot that refuse to let me speak with a human. Truly disgusting way to handle customer service, that 1 star here is too generous. Avoid Eventim at all costs.
As a last resort I have emailed Eventim in the US as they had a contact form I could used, and asked them to forward to Eventim in Europe so that they can get in touch with me to sort this matter.

It was just easy to Place the order and the Tickets arrived prompt and I can only praise the speediness of the order !!
Thank You

Due to health reasons, we’re no longer able to attend an event that is still several months away. We were initially told that an exception for a refund might be possible, which gave us some hope.

However, once we were redirected to written communication, we only received AI-generated responses, with no real human understanding of the situation. It made the whole experience feel very impersonal and frustrating.

I’m really disappointed by the lack of customer care, especially given the circumstances.

I don't like that the language is in German, including the mails. I would like it to be in Spanish or English. Not everyone going to the place speaks German.

I dont want the tickets I bought. And I can't cancel them. Your customer service not answer, your site full of bugs, impossible to cancel.

Ordered tickets 9 days ago, none have arrived and the event is tonight. Cannot log in due to "access denied", so I do not have a physical ticket, and connot login to my account. Not in the app, not online.. super dissapointed and 244 euro down the drain. Terrible customer support here

It was easy to purchase tickets even though I was buying them from Ireland

I was about to buy 2 category-1 tickets and despite I chose 2 seats, I realized I was being sold 4 tickets so I had to cancel the operation and start all over but in the end those category-1 tickets were sold to someone else in a minute so I had to buy category-3 tickets. I also saw the website is trying to push for paid delivery methods which was unpleasant.