Eventim UK Reviews 

Still have not my ticket and the show is on today. Terrible service

On 14th March 2026, I booked tickets for Lord Of The Dance : 30th Anniversary on Thu, 16/07/2026, 19:45 at
Edinburgh Playhouse, 18-22 Greenside Place, EDINBURGH, EH1 3AA. Tickets were to be delivered through TicketsDirect. I sent a Webmail to Eventim UK about two months beforehand asking when I would receive them. I NEVER got a reply. I also telephoned a couple of days before the event, again NO reply. Eventually receiving the tickets the day before the event. I'm totally disgusted with the lack of consideration for customers in not communicating with them. I will not use this company again, if that is the way customers are being treated.

The site was easy to navigate and the cost of the tickets was the best when comparing competitors.

Fast and efficient - used the best seats available option .

easy to book. received tickets immediately

Booking was easy. The Nova exhibition itself was a hard viewing . It was the personal objects, shoes etc that brings things home.
The survivors testimony was (all at the same time)incredible, moving and yet life affirming. Sad but fantastic experience.

The whole process was easy to use, very straightforward

Posted in regards to an experience from SEE Tickets which is part of this shambolic company.

Copied from another review as it describes mine and many others own experience. I will never buy from this company again!

I've paid them hard earned cash. But they're not refunding for a cancellation.

Shocking level of care after the cancellation of the Heritage Live series.

Told the following by email on 13.07.2026:

To apply for a refund, please contact the Promoter directly at 'REDACTED'

The Promoter is your contractual partner in relation to the event and is solely responsible for any decision to cancel it, as well as for any refunds arising from that cancellation. Accordingly, all refund requests must be submitted directly to the Promoter and will be processed by the promoter in accordance with their terms and conditions.

See Tickets acts solely as the Promoter's authorised ticketing agent. Accordingly, See Tickets has no authority to assess, approve or process refund requests on the Promoter's behalf and is therefore unable to provide refunds directly to ticket holders.

Please note that that ticket sales proceeds have been sent to the Promoter and refund requests must be submitted to the Promoter as set out above.

Heritage Live say:

Ticket Refunds
You will have bought your tickets via one of our reputable ticket agents, either AXS Ticketing, Ticketmaster, See Tickets, Gigantic, Skiddle, or Ticketline. Please locate and keep safe your ticket transaction receipt, which would have been emailed to you from one of the above ticket agents, following your booking. As the 'merchant of record' ticket agents are bound by the Consumer Rights Act to process your refund “without undue delay” and in many cases this will happen automatically within a reasonable period, but please contact your ticket agent directly should you have any queries.

All good and well. However, you cannot contact SEE!!!!!

My contract is with SEE. NOT the event organiser!

I've initiated a charge back via my bank. I would suggest anyone in the same situation to do the same.

Awfully seats comfort wise as
Chairs in stalls row c 17 - 19 were damaged
Uncomfortable for price £ 150
almost paid for 12 Julyb2026 show at 1 pm
Unclean feel.in the place

Will never return there

We had a disappointing experience with their Bag policy which was not published properly beforehand and security did not allow the bag or coloured bottle at gate and we have to throw the bag at the last moment.

I was disappointed that I couldn’t see my seat & row number until after I had purchased my ticket. I ended up with not such a great seat for the money I paid. You should allow people to see what they are buying.

Forced to download an app in order to receive the tickets. This is just not on - give people the option

The site is difficult to use. Plus the extras! Ryan Air could learn a thing or two from you. Why are you not upfront about the money you are cheating out of us for fake thing like delivery, Processing and venue!

Booking made smoothly & without too much fuss

I received a confirmation of order email. However no link as to how to download tickets. Very little information as to how to do this other than downloading them in my Account which I do not have. When I set up the account there was absolutely no guidance as to how to access my tickets. I have had emails from Eventim before which allow me to download tickets.

Soooo sketchy! My event has been postponed 13 months. It's proving impossible to get a refund and how can you be charging me a fee for a show I am not going to see - what service did you provide? Letting me book something I can't go to?