CHECK24 Reviews 

All the staff were super friendly and professional

Every time I use check 24, something goes wrong.

I rented 2 hire cars through them and neither of the invoice prices they displayed was the final price.

One of the bookings was charged a cross border fee and one of the bookings was charged for AN EXTRA DAY. We asked about how to contact the car hire place or contact them if we’re running late because we were driving back from Poland and they didn’t provide us any information on extra charges, just an email. There’s no way to contact the car hire place directly, via phone, only through email, which isn’t possible when driving. One of the bookings was paid upfront through check 24 and the second booking, I mistakenly booked as pay at location. The cars were driven to the same location in Poland, we explained to the car hire company we were going to Poland and not once did they explain there would be a cross border fee. We specifically asked at the car hire location about this - we were not informed. Whilst there is cross border fee information in the terms and conditions, no where on the invoice is there a clear fee amount nor does the price match what was billed on the invoice from the car hire location. There’s also no mention of the actual cost for cross border fees in the terms and conditions. Check 24 tried to “resolve” the issue by offering me a 25€ voucher off a car hire booking through them in the future. Why on earth would I book car hire through them again, after this ordeal? Please explain to me how this is an adequate solution or customer retention method. No other offer of compensation for another check 24 service was offered. They said, the cross border fee was clearly stated in the terms and conditions but why was this only charged to one of the cars then? Very contradictory and it makes no sense.

Secondly I was charged for an extra day for the car hire which the car hire company admitted was incorrect. Again only one of the cars was charged, even though the cars were returned at the same time. Check 24 have said they need my bank details again, which I already provided and that I haven’t provided the correct documentation for the complaint. I paid with my debit card via Check 24, but the car hire place needed a credit card and charged the extra day to that. I don’t understand why check 24 need my credit card details or another bank account if the original charge for the car hire was through my debit card. I even received an unpaid invoice request from the car hire company. It has been 14 days since the charge but they said they’d already reversed the charge. It’s still showing in my bank account... I’ve followed up with the car hire company but again, they said it’s all been handled and can take up to 7 working days - this time has passed.

In addition, the insurance offered when booking is through a 3rd party supplier and not the insurance company of the car hire place. This means, you still have a giant excess and if any damages occur, you are billed first and then have to make an insurance claim. This is not clearly displayed on the booking process.

The AI chat bot to even send a complaint to check 24, sends you round in a loop. Check 24 just send blanket responses that don’t actually resolve the problem and the invoices they quote when booking car hire through them, are never the final price. The insurance add on product isn’t clear, it’s a 3rd party insurance too. They try to justify the extra costs charged with terms and conditions but when we made 2 identical bookings and 1, car had an extra charge and the other car had a different charge, it makes no sense. Overall, a nightmare of a booking experience.

The last time I used a paid service through check 24 was when I changed my energy supplier and that was also a complete disaster. Never ever again. I will need to escalate this further through legal avenues because the hidden charges and discrepancy in invoices, is absolutely not compliant with EU regulations.

Update 4/11 - they have not reached out to me today and looks like they just wrote this for their own reputation on trustpilot.

Super Service

Top!👍 👍👍👍👍👍

Beware of these traders, they can get you into troubles. They will spam you in the hope to lose important communication. There is always a hidden term, which is good for them.

Super einfach

It was easy with Check24. Electricity, WLAN and now credit card

I like to use this website

We had a wonderful stay, everything was great. Would highly recommend!

⭐ 1/5 – Extremely Disappointing Experience – Unreliable and Untrustworthy!

My experience with CHECK24 has been extremely disappointing, stressful, and frustrating. Based on my experiences, I find their service unreliable, not user-friendly, and untrustworthy.

First, I applied for an internet contract through CHECK24. After requesting additional documents from me, they unexpectedly cancelled the contract without providing a proper or satisfactory explanation. This was already a frustrating experience and a complete waste of my time.

Unfortunately, the situation became even worse when I booked flights through their platform. My flight booking was successfully completed and confirmed, only to be cancelled afterwards! By the time the booking was cancelled, flight prices had increased considerably, leaving me in a much worse financial position through no fault of my own.

It is completely unacceptable for customers to receive booking confirmations and then have those bookings cancelled unexpectedly. What is the point of a confirmed booking if customers cannot rely on it? Such practices undermine customer trust and cause unnecessary stress, inconvenience, and potential financial losses.

I have now experienced this twice with CHECK24, involving two completely different services. This raises serious concerns for me about their reliability, transparency, and commitment to their customers.

I strongly advise others to think twice before using CHECK24. In my opinion, it is far better to book flights or arrange contracts directly with providers or through more trustworthy platforms that respect their customers’ time, money, and peace of mind.

I certainly do not recommend CHECK24 and will avoid using their services in the future. A platform that cannot provide dependable confirmations and clear explanations for cancellations is not one I can trust.

User friendly and helpful

Very fast and good service. I love it and have recommended it lots of my friends