⭐⭐⭐⭐⭐ We had a very good experience with AurumTours. Everything was well organized from the booking until the end of our trip. The airport transfers were punctual and smooth, and all travel documents... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rooms are outdated Nothing extra in the room No commodities Food was above average All inclusive selection for alcohol lovers are enough For non alcohol drinkers , basic soda drinks an... See more
Company replied
Everything was good, flexible choice of the flights time, price alarm, all the small intuitive things in the booking process were very good organized. I was enjoying and I am going to enjoy more!
We originally booked a different hotel then we stayed at. Due to the FTI insolvency situation, we had a change of hotel. The first alternative was not comparable to our original hotel, but the sec... See more
Company details
Written by the company
Damit Sie Ihren Urlaub nach diesem Motto unbeschwert genießen können, geben wir bei AurumTours täglich unser Bestes! Bei uns stellen Sie sich Ihren Traumurlaub ganz individuell zusammen und genießen doch alle Vorteile einer Pauschalreise. Das heißt: Kombinieren Sie Ihr Wunschhotel mit Ihrem Wunschflug. Wir bündeln dieses Reisepaket für Sie als Reiseveranstalter und kümmern uns um die komplette Abwicklung.
Contact info
Trappentreustraße 1-3 , 80339, München, Germany
- +49 89 2000 471087
- info@aurumtours.de
- aurumtours.de
4.4
Excellent
91K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing holiday
It was one of my best holidays. The hotel was wonderful and I definitely recommend it.
1 September 2026
easy booking
3 September 2026
It was well organised overall
22 August 2026
Kreta holiday
Good communication.All through the Booking,Flight,Hotel, Transfer and all the necessary documents were sent on time through Email.
7 August 2026
Maria and Adonis were like a real…
Maria and Adonis were like a real family. I loved them. Thank you for this great vacation.
7 August 2026
The experience was amazing
The experience was amazing. Everything was taken care of and done for us. We didn't have to think much nor plan! Would highly recommend for those who want to just sit back and relax.
19 July 2026
It was enjoable
Everything was good, flexible choice of the flights time, price alarm, all the small intuitive things in the booking process were very good organized. I was enjoying and I am going to enjoy more!
3 August 2026
Everything was perfectly planned and I…
Everything was perfectly planned and I will definitely be booking with AurumTours again. A very pleasant and positive experience.
31 July 2026
More Than Just a Tour Operator
We would like to express our sincere gratitude to Arun Tours for organizing such a wonderful holiday!
A special thank you for taking my request regarding my husband's health seriously. He is recovering from major surgery, and your team kindly passed this information on to the hotel before our arrival. Thanks to your care and attention, we received a warm welcome and thoughtful arrangements that made our stay much more comfortable.
It meant so much to our family to feel that our situation was understood and that someone truly cared. This level of professionalism and personal attention is something we deeply appreciate.
Thank you for your excellent service, kindness, and support. We will definitely travel with Arun Tours again and happily recommend your company to our friends and family.
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
0 Star – Very disappointing experience with AurumTours
I booked a package holiday through CHECK24, with AurumTours as the tour operator, for 8 people (4 adults and 4 children).
After completing my booking, I received a booking confirmation, and the full amount of €12,795 was charged to my credit card.
Two days later, AurumTours informed me that the holiday had been cancelled because the airline had increased its fares and the confirmed flights were no longer available at the original price.
What I find unacceptable is that my credit card had already been charged. Although AurumTours promised a refund, I was told it could take up to 7 working days. During that time, my credit card limit was tied up, making it impossible for me to book an alternative holiday.
Our holiday was due to start within a few days, and because the refund was delayed, I was left without the financial means to book another trip. This affected two families travelling together, leaving all eight of us without a holiday.
Despite contacting customer service, no comparable alternative holiday or practical solution was offered. The only response I received was that the booking had to be cancelled because of a fare increase.
As a customer, I do not believe I should bear the consequences of pricing or booking issues after receiving a booking confirmation and having the full amount charged to my credit card.
Based on my experience, I cannot recommend AurumTours.
13 July 2026
Unprompted review
Reply from AurumTours
Hallo MG,
vielen Dank für Ihr offenes Feedback, welches wir jedoch auf Basis Ihres Profilnamens keiner Buchung bei uns zuordnen können. Leider können wir deshalb nicht konkret auf Ihre Kritikpunkte eingehen.
Gerne können Sie uns Ihre Buchungsnummer mitteilen, damit wir Ihre Kritik besser nachvollziehen und den Sachverhalt überprüfen können. Für entstandene Unannehmlichkeiten möchten wir uns in aller Form entschuldigen.
Mit freundlichen Grüßen
Ecaterina von AurumTours
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
We had a very good experience with AurumTours. Everything was well organized from the booking until the end of our trip. The airport transfers were punctual and smooth, and all travel documents were provided on time. The hotel was clean, in a beautiful location directly by the sea, and we even received a very fair offer to upgrade to half board during our stay. Overall, we are very satisfied and would happily book with AurumTours again
7 July 2026
Top.............
7 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.