LMX Touristik Reviews 

in spring 2026 I booked a flight to Doha, which I had to cancel. I had problems reaching LMX back then for cancelling the hotel reservation. After a negativ review here. LMX contacted me and promised that I could use the paid amount for another trip in 2026. I tried to book a new trip now, but both attempts failed. I tried to reach the person at the LMX customer relations team but it is not possible anymore to write the emails. And the online portal of LMX also does not work as I do not have an active reservation code. really annoying, Never again will I book with LMX and do not trust them

I booked a Trip to Greece. Payed everything and got my vauchers per Email. Then 1 week before the trip i got a cancellation email, claiming that i cancelled the tour by myself and that is why i wont get my 2400 Euros back. Surprise, surprise. There is no possibility to call and speak with anyone . You get everywhere only automated answers . Till now i havent received any answer on my Email. The service is not just bad , it is awful

I am very disappointed with LMX Touristik.
I booked a pauschalreise through my local Reisebüro, which was absolutely wonderful — the staff there were incredibly supportive and did everything they could to make sure my needs as a wheelchair user were clearly communicated to LMX. They called and wrote to LMX several times to clarify all details regarding my power wheelchair, including the batteries and configuration.

LMX confirmed in writing that my wheelchair was officially approved for the flight. However, at the airport check-in, I had to repeat the entire explanation again — as if no information had been passed on.

While the hotel (Bamblue Boutique Apartments) was perfectly accessible and provided a wonderful experience, I cannot understand why the transfer arranged by LMX was completely inaccessible. This is pure discrimination.

As a wheelchair user, I pay the same amount for the tour as every other guest, yet I am told that the transfer bus will not take me unless I find a way to climb into a high step bus on my own. The drivers were even forbidden to assist me. This is absolutely unacceptable.

How is a person in a wheelchair supposed to reach an accessible hotel — by paying for a private taxi at their own expense? Then LMX should cover that cost.

This was not the first time — the exact same situation happened last year in Palma. I had hoped it was an isolated case, but now I see it’s a pattern of neglect and lack of accessibility awareness within LMX.

It’s a real shame, because accessible travel should be a right, not a privilege. I sincerely hope LMX will finally take this issue seriously and provide inclusive transfers for all guests.

Think twice before even thinking about buying something with them. How can this travel agency offer so many vacations whereas they mislead people on a daily basis? We bought a vacation with them to Playa del Carmen. Hotel Nina Playa del Carmen which we bought had been a few weeks closed already. They must have known that for sure. There was a notice on the door to go to another hotel, which was a complete nightmare. There was no representative from LMX and therefore no one picked up the phone. The phone number for a representative they gave us was obviously a joke. Reception told us they had no LMX Touristik representative in the hotel. They advertised that non-existent hotel a few weeks after we came back home with no hesitation, despite we asked why they would do it. It took 2 months to give us an explanation why we were able to buy a vacation with non-existent hotel. Explanation was about completely different stuff that had nothing to do with our complaint. Some stupidity as if someone had a bad day and was completely drunk. Never buy anything with them If you do not want to end up in a complete disarray.

Extremely disappointing experience with this travel agency. We were informed that check-out was at 12:00, even though our flight was at 4:00 a.m. the next day. The hotel told us that after 12:00 our wristbands would be cut and we would not be able to use hotel services, bars, or restaurants, which left us completely helpless. The delegate did not answer any of our questions. He sent a screenshot with the pick-up time, which was supposed to be at the reception but wasn’t. He didn’t respond to anything else, even though he promised to call the reception and inform us; four days after returning home, we still haven’t received a single message. In the end, we had to handle everything ourselves.
The three of us had to load our luggage onto the bus ourselves, while the delegate and driver just watched. The delegate traveling with us to the airport made absolutely no effort to speak English or use a translator; he spoke only German, even though we told him we didn’t understand anything.
Overall, completely inadequate support and total disregard for the client – I do not recommend this travel agency.

We‘ve got a completely wrong room at our Greece vacation.
LMX didn‘t want to talk with me so I had to pay 250 Euro (cash no card) in the hotel to get the right room that I booked. What a surprise, the room was availible after I paid.
Some other guests had the same problem.
LMX didn‘t want to give me my money back, even I had evidents that they made a mistake.
They told me, I didn‘t give them the oportunity to solve the Problem. I talked to them 3 times and they said, they only talk to the official persons from the site where I booked.
I got my money back after almost 1 year, but not from LMX.
It looks cheaper, but at the end of the day it‘s more expensive and annoying.
Very poor.

Despite booking at the local travel agency for 11 days / 10 nights, the booking was then confirmed for only 9 nights. We're supposed to check out at 12:00, with our flight leaving at 07:35 the next morning.
Even the official website states that this can only occur for flights up until 04:00 in the morning, so were cheated out of a full night. We even paid more for the trip with the later flight specifically so we could still get some sleep before the flight.
Nobody is reachable via telephone and the bot on the website only serves FAQ answers.

Unfortunately, I would like to share my very negative experience with LMX Touristik and the booking platform ab-in-den-urlaub.de.

🗓 Booking:
In March 2025, I booked a family holiday (2 adults + 2 children) at Sensitive Premium Resort & Spa in Turkey, from May 24 to May 30, 2025, and paid a total of €2,214.

⚠️ Reservation Cancelled by Mistake:
Just three days before departure, I accidentally cancelled the trip due to a user interface issue and language barrier (I don’t speak German). I immediately contacted both the agency and the hotel to explain what had happened.

🏨 Hotel Confirmed Availability:
The hotel confirmed that the room was still available and that they would welcome us if the booking was reactivated through the supplier (LMX and their Turkish partner Birdie Holidays).

📞 LMX Touristik’s Cold Response:
Despite reacting immediately and offering to pay any penalties or rebooking fees, LMX refused to assist in any way. They refunded only €332, without providing proof of the actual cancellation costs. Their attitude was dismissive and completely lacking in customer care.

📨 I also contacted the European Consumer Centre Luxembourg, who confirmed that even though my claim was understandable, there was very little legal leverage. They pointed out that LMX simply had no willingness to help.

❌ Conclusion:
My family’s holiday was ruined due to an honest mistake that I tried to fix immediately. LMX showed no empathy or flexibility whatsoever. I feel deceived and unsupported, and I would strongly advise others to avoid booking through them.

We booked a flight with Eurowings from Dusseldorp to Hurghada.
With the LMX booking number we could not check-in online. In Dusseldorp we could check in at the counter for free but in Hurghada we had to pay €40,- because we did (could) not check-in online. Absurd.
An MTS tour guide received us at the hotel reception to explain about the hotel, excursions, etc. We were there multiple times so we thanked him for the contact and we did not need any info or excursion. He was talking on the phone during our conversation and he was visibly annoyed he came to the hotel for us only…,,,
Not customer friendly.
Furthermore everything was fine!

LMX Touristik has on offer stay at the Voula hotel (hostel) Hersonissos Crete I was there and was bitten by bedbugs Bettwanzen (doctor's diagnosis). I do not recommend any tourist agent who offers this place for holiday unless one wants bedbugs bites gratis

I’m curently sitting in zanzibar. With a very different Room than i payed for, now waiting since thursdag-3 days and nobody does anything. We spoke to our guide the first day, who Said write a e-mail to lmx so we Can fix it. Wrote the e-mail and the guide afterward- no reply . They sell Rooms with view that dossent exists!
Next time we travle will not be with Them unles they fix it soon and refund the money we payed ekstra for the Room.

A star for so called LMX is too much. I don't recommend it to anyone.
They don't deserve to have our attention here even.
They always use any type of shortcuts to win easy money from honest people like us.

Everything started by using the wrong website to place a request for vacation, where there are conditions to NOT CANCEL it anymore.
You can not roll back your request, cancel even if you die, unless you pay 40% or 75% etc.

They so are smart and WE will always lose therefore pay attention, and READ ANY PAPER, CONDITIONS if you decide to use them.
BUT I DON"T RECOMMEND U, it is just a sh...y company...don't use them at all guys!

LMX booking 3358992

Please be advised that I have contacted you numerous times by email to advise that I will not be paying this cancellation fee.

I did not receive a flight confirmation. You seem fraudulent and I am not conducting any transactions with you.

I cancelled it within 10 minutes. Needed to talk to someone about the flights and your phone numbers never went through. If you want customers to trust you to book tickets, then respond to their contacts.

"Mike" is useless. So is your website. No reasonable FAQ responses outside of 5 questions.

And your reputation is terrible so I don't trust you.

Please remove all of my data from your system and stop contacting me. I have not purchased anything from you.

Thanks

Dear LMX,
Booking: Auftrag: 3370309

I am writing regarding my booking with you. I understand that the payment method currently requires a bank transfer. However, I would like to request a change to payment via credit card instead.

My decision is based on security concerns and the added protection offered by credit card payments, especially in terms of fraud prevention and insurance coverage.

Thank you for your understanding and cooperation. I look forward to your response.

Helped me out

I made a mistake and reserved a hotel that was more a hostel than a 5* hotel.

Mehmet Cinar from LMX helped me out and got me a new hotel so my vacation continued.

Thank you!

Your agent canceled my booking on my request and didn't informed charges applied on booking cancelation now you are asking me to pay.. They are just scam. Please stay away from these scamers.

Everything went fine, recommend 🙂 thanks to the team of LMX turistik for support and patience 😊

Ales top!
Alles war perfekt vom ersten Tag an, an bis zum letzten Tag,

LMX you are the best!!!

I paid the 2nd instalment of 602 euro for my trip and accidentally hit cancel button AFTER I had sent the proof of payment. They said my fault and now keeping the whole amount. FRAUDLENT company

Response to your LMZ Answer
======================
IT WAS A MISTAKE - I don't speak German you took my money when I bought the ticket. and when I tried to upload the proof of payment. I must have pressed the wrong button IT IS OBVIOUS IT was a MISTAKE. Why would I pay 602 euros only to cancel and lose all the funds 3 seconds after. I wanted a human being to deal with this and not get messed around hiding behind the process. There must be a person who can help ? Instead of saying too bad - I explained what happened and it is obvious it was an error. I am sure someone can manually help but you just take my money and run. THIS IS FRAUD and very bad—customer service. I will go on every review site I can until this is fixed

Response to 2nd update

You are so condescending yes I made a mistake NO -ONE IS disputing that. What is obvious it was a mistake !!!! and someone could have helped. and as for contacting your so-called service center and putting on a German-speaking friend I had zero help at all no such thing as goodwill with your company. I paid 602 euros and you took it. I haven't even had the other 300 euro BACK. Just stile money no excuses