Bedworld Reviews 

Helpful assistant at Lakeside today. Explained everything well.

As soon as I got through the door I was welcomed i asked the questions and she was totally professional Ami is such a asset too this company it was a pleasure too shop at your Gateshead store thank you

Professional, helpful and honest

Great experience. Sales assistant very informative.

Very good service from Ami, answered all our questions professionally and was very helpful during both our visits.

BED WORLD in Grimsby 26/8/2026
What a great company .We purchased a new mattress the young lady at reception was helpful and friendly and full of information. They rang to tell us delivery times and the drivers were on time and extremely efficient in taking our mattress upstairs all in all very satisfied ,would recommend to anyone T& A

Friendly informative and prompt service. Tasha made our shopping experience a pleasure.

Very helpful

Ami was helpful, pleasant and answered all are queries.

We was so impressed with Zac, from Bedworld Thurrock, when we bought a mattress this morning, we went back this afternoon to buy a headbooard,very pleased with the help and advice, thank you.

Shop staff are very helpful and once I had decided on the bed the order was quickly raised I was given a prompt delivery date but no exact time was specified.
I was told this would be forthcoming nearer the time.
The only slight niggle I have is I was phoned a few days before delivery saying it would be between 7am and 12.00. However on the day I had a text at about 8.30am saying delivery between 9am and 1pm.
The two delivery men were very friendly and helpful and took the bed and mattress into the room required and removed the old mattress from the hall as per agreement.
I am very pleased with the beds comfort and quality of finish. But for the confusion over delivery times I would have given 5 stars.

The young lady went out her way to get my order right She was very helpful x

Ordered a bed and mattress, the fabric on the website changed to something I didn’t want I have no way of proving this but it happened. I emailed soon as to change the fabric to the one I wanted, didn’t receive a response. The order arrived but the mattress looked nothing like what was on the website. It was the most uncomfortable mattress, it almost felt illegal to have a mattress that felt that way. I’ve had weeks of trouble trying to get this order to go back, they agreed to take the mattress but not the bed. I’ve lost a lot of money using this company. I’m still waiting on a refund for the mattress which I have lost out on as I paid £353 and I’m receiving only £240 back. Due to pick up and a percentage they take when returning.

Reply to your response-
I ordered on the 21st July, I emailed on the 22nd (the next day) requesting the ivory plush velvet on the Lilly storage ottoman which if you check you can see that choice of fabric as an option. Delivery was either 31st/1st August.
I then emailed on the 15th regarding the mattress, which yes, I have had the refund but I still lost out on money from the original purchase. It’s been two weeks of back and forth emails with use.

Excellent service expert advice, competitive pricing, excellent quality product

Your staff member couldn't have been more helpful with his advice.

We purchased our chosen double mattress based on measurements given and confirmed multiple times by Linda in the Ipswich store.

The mattress is to be used in a folding wall bed/ murphy bed so depth is crucial.

Delivery was poor with the drivers attempting to make us sign for the wrong (single) mattress but eventually they backed down and swapped it to match the piece of paper we needed to sign.

As soon as we tried to swap the old mattress we realised the new one would be an issue. Instead of the 27cm depth confirmed by Linda, it measured almost 3 inches more at 34cm, over 25% extra on the depth quoted. Clearly the bed cannot fold up against the wall.

We contacted BedWorld via the website on 17th August requesting collection and a full refund under provisions of the UK Consumer Rights Act 2015 as Goods must match the description provided. Had advice been accurate we would not have purchased.

In a lengthy and slightly confusing call, Linda confirmed her incorrect measurement of 27cm and it ended with Linda stating she would speak to her manager, we were thankful for this and waited to hear. Further time elapsed with zero communication. Another email to BedWorld and the reply stated we would hear from somebody but of course we still haven’t.

Almost a month after delivery we are hundreds of pounds down with an unusable mattress from a company that only values sales and not the quality of their service.

Customer service can only be realised when something goes wrong and BedWorld have shown their true, disappointing colours all the way through from store advice, delivery, to after sales.

Be very careful with this company.

Sales guy was busy with another customer, so waited my turn. Knowledgeable about the products and helpfull with what I wanted. Nice and simple no thrills sale. Very pleased.

The salesperson invited me to try as many beds as I wished to make sure I selected the the one best suited to my needs.

It was prompt. Love the mattress I had already bought 5

We went to the showroom and chose our mattress.Jason the assistant was very knowledgeable and helped us immensely. The delivery was great,we were kept informed of the ETA and the guys were professional even taking away our old mattress.I would recommend this firm.