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Sonno Reviews 

13,945
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery staff for being exceptionally polite, arriving promptly, handling furniture with great care, and keeping buyers well updated throughout the entire shipping process. Many consumers are also extremely happy with the wonderful build quality, everyday comfort, and stylish appearance of the beds and mattresses they purchased for their homes. However, some people mentioned experiencing frustrating delivery delays, sudden cancellations, or receiving incomplete orders without proper prior notice from the logistics service. A few reviewers also reported minor product defects, such as broken parts or components not fitting correctly upon arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their punctuality and helpful communication during... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Product

Clients share positive opinions on product quality, comfort, and design, noting that the beds look great and... See more

Service

Consumers find service to be positive, highlighting punctual delivery, professional attitudes, and helpful... See more

Quality

Reviewers mention positive feedback about quality, noting that the beds and mattresses are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sary and Isa kept us upto date with everything associated with the delivery and assembly of our lovely bed. They came very promptly informing up regularly of where they were en route. Very slick deliv... See more

Rated 5 out of 5 stars

Excellent service by Kam and Jacob H. Delivered with care and professionalism. Could only deliver to the front door driveway as requested due to our dogs inside. Took us about 2 hours to get it to... See more

Rated 5 out of 5 stars

From ordering this bed correspondence from order to delivery amazing always getting kept up to date. Delivery drivers Abu and Eby so polite phoned a few times with updates of time of arrival built be... See more

Rated 5 out of 5 stars

From Start to Finish what a great experience from ordering from the website choosing what i wanted Keeping me updated all the way through right up to delivery 🚚 And the delivery/installation g... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Children's Furniture Store
  4. Mattress Store

About Sonno

Written by the company

How It Started
Sonno.co.uk is a family run business based in Yorkshire. For over 20 years, we’ve been creating welcoming spaces for a good night’s sleep in hotels, universities and commercial properties, and we’re not stopping there.

How It’s Going
How you wind down and wake up is important to us. We now provide hand-made, made to order beds and mattresses designed for modern homes, to help you drift off to sleep in comfort. Enjoy quality homeware that meets the highest possible standards and is kind to your wallet too.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(13,945)

4,592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with the two delivery…

Very pleased with the two delivery guys, ISHY and ABBAS. Delivered carefully to the room of my choice, after a phonecall with estimated time of delivery. Very polite and friendly.
Bed base and mattress not unwrapped yet but they are very carefully packed.
I will leave a review of the company as a whole at a later date, but satisfied so far.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Sary delivered our Sonno bed today and…

Sary delivered our Sonno bed today and we couldn’t be happier with the service he provided. Kept in contact throughout the day for his estimated time of arrival. Once here he took the bed up to the bedroom in a careful manner. Very happy with the service he provided.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Nice and helpful delivery service

Nice and helpful delivery service, got the mattress to where we wanted and took the rubbish away, both very polite and curtious. Would use again or fully recommend.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

After recently getting scammed by…

After recently getting scammed by another bed company, I was dubious about ordering online again. Sonno were amazing. They kept me up to date on the delivery until the bed arrived. The bed itself is beautiful, sturdy, super comfy and very well made. I’d give 10 stars if it were an option

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Shaan and naj

Shaan and naj
Very good service, was called well before arrival and didn't bother asking me took shoes off went straight upstairs, placed it in my room and got on with it very very punctual fellas thank you would recommend very happy

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant delivery

Brilliant delivery, very friendly and professional.
From ordering to being delivered the service has been fantastic. Most of all the quality is insane. We’ve ordered a Superking ottoman bed, it’s a good solid bed and the mattress is amazing. Thank you for making the stress of buying a bed a breeze.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

One smallish problem

The product is really good and well made. However, the men delivering it didn't know how to put it together. One message to customer service and they sent out Ishy and Shazar to fix it. I have to say they were wonderful. They had to rebuild most of it and explained what was wrong. I can't thank them enough. Great lads.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Smiling from start to finish

The entire process was fast, convenient, and brilliantly communicated. This company has a good sense of humor mixed with maximum professionalism. My order was easy, delivery updates were frequent and accurate, and Riasat and Aziz made the actual delivery extremely easy, as they went above and beyond with respecting my property and assisting me in getting the mattress to its new resting place! Would highly recommend!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

The two delivery drivers were fantastic, wouldn’t get my mattress anywhere else now!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Got bed delivered today by Naj and…

Got bed delivered today by Naj and Shaan
Really polite and knowledgeable
Great guys
Would definitely recommend
Will be getting a new bed for smaller room next month and asking for these 2 guys to deliver

7 September 2026
Unprompted review

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