Jacob H and Kam arrived early then stated which was good. Both guys were really pleasant and polite. Took bed and mattress to requested room. Would definitely recommend Sonno. Bed looks great!! Really... See more
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About Sonno
Written by the company
Sonno.co.uk is a family run business based in Yorkshire. For over 20 years, we’ve been creating welcoming spaces for a good night’s sleep in hotels, universities and commercial properties, and we’re not stopping there.
How It’s Going
How you wind down and wake up is important to us. We now provide hand-made, made to order beds and mattresses designed for modern homes, to help you drift off to sleep in comfort. Enjoy quality homeware that meets the highest possible standards and is kind to your wallet too.
Contact info
Sonno, Old Mills, Moortop, Drighlington, Bradford, BD11 1BY, BD11 1BY, Bradford, United Kingdom
- 01924 926117
- support@sonno.co.uk
- sonno.co.uk
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Replied to 39% of negative reviews
Typically takes over 1 month to reply
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Kept up to date on delivery and polite…
Kept up to date on delivery and polite delivery guys also and no problems at all. Thankyou
Riasat and saad were very…
Riasat and saad were very professional.I am very happy with the delivery!!!
Riasat and saad were fantastic
Riasat and saad were fantastic delivery men. The quality of sonno beds is very high and I would recommend to anyone
Riasat and Saad have been great
Riasat and Saad have been great. Best and quickest experience ive had. They set the bed up very quickly and lovely customer service too.
Ameer and Ray
Ameer and Ray, very quick on time, gave a heads up before arriving pleasant and efficient
Bed and mattress were delivered by Abzy…
Bed and mattress were delivered by Abzy and Majid who were friendly, polite and respectful to our property. They did an excellent job of manoeuvring the bed to the room of choice and made sure I was happy with it before they left.
Sonno customer service were very helpful and addressed an issue previously. Definitely recommend this company.
Excellent service and product
Abzy and Majid were very respectful, taking off their shoes even though we didn't ask, as it's a new house. They were careful bringing in the bed and set it up, checking the alignment was correct. So pleased we paid the extra to get them to build it as it wasn't quite as simple as we thought. The bed itself seems very well made and well worth the price paid although we haven't used it yet as our mattress is in storage. We would have no hesitation using this company again.
Jacob phoned to let us know the time of…
Jacob phoned to let us know the time of delivery, if every delivery man was as good as him the world would be a better place. Highly recommended and this company is very professional.
Thank you.
Jacob h and ishy did a superb job
Jacob h and ishy did a superb job . Very friend sly and quick and on time delivery
Delivery confusion
Had 2 different companies texting me to tell me they were going to deliver the bed, sonno themselves phoned to say it would be an early 7am drop off but I wasn't bothered as they were starting early from Leeds, they get all the way to essex to find out the van wasn't loaded with my bed, driver was extremely apologetic but wasn't his fault to be fair, then 2 hours later I get a phone call from AIT Home delivery to say they'll be with me in an hour 🤣 big mess up in the logistics there somewhere! Wouldn't mind if I didnt have to get up at 6am on a saturday for no reason! Nice bed though once it came, so no complaints there
Sary & Isa to the rescue
Happy with bed after a great service from Sary & Isa, after coming in to fix all the installation faults by 3rd party AIT after the initial delivery. Why Sonno use AIT I have no idea. If AIT appear at your door, chase them and ask for Sary & Isa.
Sary snd Isa to the rescue
Sary and Isa, thank you. super service, sorted AIT huge mistakes on initial delivery. bed was not fit for purpose. Thanks again
Have given 5 stars fir Sary and Isa secondary installation-star for 2nd installation
2 star for Sonno using 3rd part contractors
Riasat and Utba Malik delivered our new…
Riasat and Utba Malik delivered our new bed and collected our damaged bed we had from Sono. They unpacked the items for me and took away the packaging. Super helpful and friendly.
Great delivery team
The first Sonno ottoman that was delivered last week was faulty. Sonno arranged for a new one to be delivered and the faulty one taken away. I was disappointed but they worked hard to get things sorted and put right, sending me updates on the replacement.
The new delivery team, Abu and Eby Y, were just fantastic. They worked extremely efficiently and set up my bed perfectly. I have nothing but praise for them and their high quality delivery service. So professional and polite too. Top marks to them.
Riasat and Utba Malik thank you so…
Riasat and Utba Malik thank you so much for your hard work and kindness
Riasat and UTBA were great and very…
Riasat and UTBA were great and very accommodating! Brilliant job guys.
Riasat and UTBA Malik were very professional
Riasat and UTBA Malik were very professional and efficient with assembling the bed. They came at agreed time and managed to accomplish the job in about 15 min. I was informed about every step from purchasing the bed to bringing it to my bedroom.
Well done, Sonno team!
Sary-isa was brilliant with bringing…
Sary-isa was brilliant with bringing and fitting my bed, super fast and efficient and communicated all the way!!
My order was delivered on time
My order was delivered on time. My bed was fitted quickly and efficiently. They checked I was happy with my order before leaving. They removed all rubbish also. Both delivery men were polite and friendly and credit to Sonno. Also quality of bed is superb. Thankyou Ann
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