not bad, i think fee included damage insurance but still wanted to sell me more and made me feel bad if i lose car! they play with terms, deductibles etc. Still much better than ACE company. Never try... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Have used Argus for a long time, I feel I'm getting the best that the market can offer. This trip required a different drop off location from the collection so I was a bit concerned but it all was eas... See more
Company replied
I have found the experience of researching prices, options and details through the Argus online process was more informative and easier than other sites. I have made my booking but yet to do the pick... See more
Company replied
Did what it said on the tin - no fuss. Argus is a booking agency. I have used them many times over the years and everything has worked perfectly. The following review relates to my experience of Pay... See more
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Company details
Information provided by various external sources
Argus Car Hire is the ultimate low cost car hire website. We know about car hire. We were founded in 1959. Been online since 1996. Have partnerships with over 1,500 suppliers. And more than 30,000 locations worldwide. So we have more cars, more models, more choice. All with the lowest price or the difference back. Simple.
Contact info
Ireland
- www.arguscarhire.com
3.5
Average
23K reviews
Asks customers to review
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Always very simple and competitive…
Always very simple and competitive prices
5 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not recommended
I cannot recommend Argus Car Hire.
In the end, they seem to do little more than act as a middleman. As soon as there is a problem with the actual car rental company they have referred you to, they distance themselves from the situation and simply say that they cannot help.
That makes the whole service rather pointless in my opinion. If there is no real support when something goes wrong, I see no reason to book through a platform like this in the first place.
Based on my experience, I would strongly recommend booking directly with a well-known and reputable car rental company instead. The quality of the providers offered through these kinds of platforms can be very poor, and when problems arise, you may end up dealing with them entirely on your own.
For me, the whole experience was frustrating, disappointing and simply not worth the hassle.
5 September 2026
Unprompted review
Reply from Argus Car Hire
Dear Marcel,
I regret that you feel this way about our service, and It's quite clear from your feedback that you're disappointed and frustrated.
Firstly, I would like to clarify that we're always working to give our customers the best service. We actually have 24/7 customer support available easily by chat, phone, WhatsApp, and email.
At Holiday Autos, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process,
I trust you understand our position now, and I apologize for any inconvenience caused.
Best Regards,
Sara
Clear proposal makes decission easy
3 September 2026
Unprompted review
Reply from Argus Car Hire
We're glad our clear proposal made your decision easy. Thank you for your positive feedback!
Kindest Regards,
Sara
Clear and precise information.
Clear and precise information about the range of cars available. Useful filter option to help narrow down choice.
3 September 2026
Unprompted review
Reply from Argus Car Hire
We're so glad you found our car range information clear and precise, and that our filter option helped you. Thank you for your kind words!
Be careful of “unavailable” after booking & switch to more costly vehicle.
Claimed that vehicle advertised on Argus site was “unavailable” after I booked, then without consultation transferred me to a similar vehicle, but costing considerably more ! - felt like rather sharp practice to me. I refused & found a great alternative with another provider.
3 September 2026
Unprompted review
Reply from Argus Car Hire
Dear George,
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately, some Rare offers on our website will not be confirmed immediately as the supplier will need To check on their fleet availability for some car categories so the booking status will be Unconfirmed and Depending on the availability of the cars and the supplier will Either Confirm Or decline the booking, if the booking is confirmed the Payment will be charged then and if it's Declined the pending of the payment will be released and an email will be sent for you to check alternatives with us,
Due to the price change for the alternative rental, We understand your frustration with the pricing discrepancy. We strive to provide clear and transparent pricing information to all our customers, Unfortunately, the rates we operate are built on a live system where the prices are subject to change depending on a variety of things such as supplier availability, nationality, currency, and lead-in time to pick up. Unfortunately, we cannot control these changes as it depends on the supplier rates.
I trust you understand our position now, and I apologize for any inconvenience caused.
Kind Regards,
Sara
Reply from Argus Car Hire
We're glad you found everything straightforward and comprehensive. We appreciate your positive feedback.
Reply from Argus Car Hire
We're so glad to hear you found the car rental process easy and that the details provided were helpful! Thank you for your positive feedback.
Customers service is rubbish there is…
Customers service is rubbish there is no contact number for customer service
22 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Dilip,
Firstly, I would like to apologize for replying in English, and I regret that you feel this way about our service.
It's quite clear from your feedback that you're disappointed and frustrated.
Firstly, I would like to clarify that we're always working to give our customers the best service. We actually have 24/7 customer support available easily by chat, phone, WhatsApp, and email.
At Argus car hire, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process,
I trust you understand our position now, and I apologize for any inconvenience caused.
Best Regards,
Sara
Not good
Not good - I have an iphone and is very comparable ?
Didn’t show any past or upcoming bookings- so no discount applied ?
I have the app and book using the same phone/ipad every time.
2 September 2026
Unprompted review
Reply from Argus Car Hire
Dear Oddy,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@arguscarhire.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Ahmed
before rent a car from ARGUS please be double sure,
Booking Ref: GB925259510
⚠️ Avoid ARGUS Car Hire and SWITCH at all costs. This was one of the worst rental experiences I have ever had in the UK.
We booked a car through ARGUS Car Hire and were instructed to collect it from SWITCH. Our scheduled pickup time was 10:00 AM. Unfortunately, our flight was delayed, and we arrived at the rental location at approximately 12:45 PM.
Upon arrival, SWITCH informed us that they had cancelled our booking because they only hold vehicles for two hours after the scheduled pickup time. They refused to provide the vehicle and directed us back to ARGUS.
The real problem started when we contacted ARGUS.
Their customer service showed absolutely no willingness to help. We were told that because we arrived late, the cancellation was our problem and that no refund would be provided. When we explained that we had never been informed about a two-hour collection limit, the representative admitted that this policy had not been communicated to us but still refused any solution.
At no stage during the booking process was this critical condition made clear. It was not highlighted on the website, not clearly stated during booking, and not mentioned in the confirmation email. Yet ARGUS expected us to somehow know about a policy that directly affected our ability to collect the vehicle.
As a result:
No vehicle was provided.
No alternative vehicle was offered.
No refund was issued.
No meaningful assistance was given.
Customer service representatives appeared unable or unwilling to resolve the issue.
What makes this experience particularly disappointing is that ARGUS was happy to take payment upfront but took no responsibility when circumstances outside the customer's control arose. Instead of trying to help, they hid behind an undisclosed policy and left us stranded.
In my opinion, this is a highly unfair and misleading way to treat customers. If a company relies on important restrictions such as a strict two-hour pickup deadline, those restrictions should be made crystal clear before payment is taken.
Based on my experience, I would strongly advise anyone considering ARGUS Car Hire to read every term carefully and think twice before booking. If your flight is delayed or anything goes wrong with your travel plans, do not expect flexibility, customer support, or a fair resolution.
⭐ 0/5 Stars - A frustrating, expensive, and completely avoidable experience.
5 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Ashu,
I’m genuinely sorry to learn that your flight delay impacted your trip and prevented you from receiving the car you had reserved. I understand how essential the car was for your plans and how disappointing this situation must have been.
Please rest assured that we take matters like this very seriously and will do our utmost to address your concerns and provide the support you need.
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@arguscarhire.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Ahmed
Easy well thought out logical site.
1 September 2026
Unprompted review
Reply from Argus Car Hire
Dear Terence,
We're glad you found our site easy to use and well-organized. We appreciate your positive feedback.
Kind regards,
Ahmed
Reply from Argus Car Hire
Dear Parkinson,
We're so glad you found our booking process easy and our pricing great! We appreciate your kind words.
Kind regards,
Ahmed
Everythingh was ok.
Everythingh was ok.
Timing, car quality and kindness.
Thank you Vjosa for all.
27 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Andrea,
We're so happy to hear everything was great with us. We appreciate your kind words and positive feedback!
Kind regards,
Ahmed
The service was fast and accurate.
29 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Mr. Michael,
We're so glad to hear that our service was both fast and accurate for you. We truly appreciate your positive feedback!
Kind regards,
Ahmed
Never ever rent a car from Avis through Arguscarhire.com
We rented a VW T-Rock at AVIS.
We were given a much smaller car instead, a VW Taigo. The extra insurance we took out when we booked the car in the Netherlands online for € 59.99 somehow was not sufficient to cover the no claim we booked online. That was the deal.
Instead we had to pay an additional € 224.70 at the airport in Fertuventura. A complete scam. I will never ever again go with this booking site again. It borders on fraud and that's putting it mildly.
26 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Marcel,
I regret that you feel this way about our service.
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately, since the insurance was accepted and signed for at the rental counter, we won't be able to investigate this matter as legally the contract carries the customer's signature, therefore the supplier won't accept the refund of this amount.
Unfortunately, we are not physically present at the rental office, and we only rely on the documentation provided by you or the rental agent to reach a final outcome, We always recommend our clients to review the rental agreement issued by the rental agent, before signing this document. Unfortunately, by signing the rental agreement, the fees and rental conditions were accepted,
I am very sorry that we could not provide the solution you were hoping for on this occasion, I can assure you that it has been in accordance with the terms and conditions of your rental agreement and I hope you will understand our position on this.
Regarding the car model, please be aware that VW Taigo & VW T-Rock are under the same car category
As per mentioned on the voucher the vehicles displayed and the models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website as we only guarantee the category booked
I apologize for any inconvenience caused.
Best Regards,
Ahmed
A tank of fuel isn't a tank of fuel...according to Argus
Contract stated car would be provided with a "tank" of fuel - car was actually provided with 1/4 tank of fuel.
When I raised this with Argus, they have argued that a 1/4 tank amounts to a tank of fuel.
They don't follow their own contracts, there are better companies and comparison sites out there who do.
1 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Richard,
We appreciate you sharing your experience regarding the fuel level at pick-up.
We understand your frustration when the car did not meet the contractual agreement for fuel.
We are reviewing our procedures to ensure clarity and consistency in how fuel levels are communicated and managed for our customers.
Stay safe.
Abdelrahman
Absolutely abysmal service
Absolutely abysmal service! Avoid avoid avoid! Buried in their T&Cs are conditions that do not match the T&Cs of the actual car hire company! Owing to a combination of rescheduled flights and delays on the day, we arrived late to collect the car to be told the T&Cs of the car hire company meant we were somehow deemed a no-show! Absolute scum of a company! We were therefore left stranded at the airport, near midnight with 2 young kids, until I had to pay over £700 on a new car hire! AVOID LIKE THE PLAGUE! Complained on our return in an attempt to gain some kind of compensation to be told essentially to bugger off!
2 August 2026
Unprompted review
Reply from Argus Car Hire
Dear customer,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@arguscarhire.com with your booking number and your query so we can look into what went wrong.
Best Regards
Kholoud
The booking process with Argus Car Hire…
The booking process with Argus Car Hire was very smooth and straightforward. The website was easy to use, the pricing was clear, and the reservation was completed without any issues. While I have not yet collected the vehicle, my experience with the booking process has been excellent so far.
25 August 2026
Unprompted review
Reply from Argus Car Hire
We are so pleased to hear that our booking process was smooth and straightforward for you. We appreciate your kind words about our website's ease of use and clear pricing. We look forward to providing an excellent experience when you collect your vehicle.
Never use this company- EVER!
This company's customer service is a joke.
I hired a vehicle by OK mobility in Crete. On arrival, they gave me a far inferior vehicle to the one ordered. I then found out it had loads of faults making it unsafe to drive.
I complained to Argus, who gave me a wrong contact number for the company. So I wasted a day of my holiday chasing wrong numbers.
On returning home I provided a detailed complaint with a copy of my rental agreement, I received no feedback, unless I specifically chased it. Then after about 6 weeks they resolved the case saying you hired the vehicle, thats the end. No reference to the wrong vehicle or the faults or that I couldn't use the car. The hire company even provided a fraudulent hire agreement and I still have the original. Argus did nothing in response to this.
The customer service is pathetic as is their complaints process.
I will never use them ever again, and nor should you. They take your money and offer no follow up service. You might as well book direct with the hire companies.
14 July 2026
Unprompted review
Reply from Argus Car Hire
Dear Jay Byrne,
I am truly sorry to hear about the extremely frustrating experience you had with your car rental and our customer service. It is very concerning to learn about the issues with the vehicle provided, the difficulties you faced trying to resolve them, and the subsequent handling of your complaint. I understand your disappointment and anger, and I sincerely apologize for the inconvenience and stress this caused during your holiday.
Stay safe,
Abdelrahman
Was asked to fill up car on return
Was asked to fill up car on return. Turns out it wasn't full when received so I ended up spending £30 more . Was told that was my issue and not their problem
23 August 2026
Unprompted review
Reply from Argus Car Hire
Dear Ash,
We are very sorry to hear about the fuel issue and the frustration this caused. We understand your disappointment and are reviewing our procedures to prevent this.
Best Regards,
Abdelrahman
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