Dan has been very professional, responsive and every question was answered promptly. The entire amendment process was smooth and stress-free. I had emailed to the company twice and my request was unre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
VIP cars is very responsible, and trustworthy, always gives quick responses to queries and best rates for car rrental. Why search elsewhere? I have downloaded the application and as I need to rent ca... See more
Company replied
I used this search engine once to reserve a car from third part company in Turkey. Everything went smoothly, both as how they had advertised and third party. (At the counter in Izmir the Sales Assi... See more
Company replied
Excellent car rental experience! From start to finish, everything was smooth and easy. The staff were very friendly, helpful and professional. The car was clean, comfortable and in excellent conditi... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIPCars.com
Dear Abdulkarim,
Thank you for your wonderful feedback. We’re delighted that you found the booking process easy and the price affordable.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Dave,
Thank you for your kind feedback. We’re delighted you enjoyed the quick and efficient service.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Withholding €1,100 Deposit - Supplier Default & Unresponsive Support - Ref:G80491257
I hope people start reading recent reviews of VIPCars. There seems to be a lot of similar complaints against this company. They seem have to turned into a scamhouse. All I get are basic deflection template based emails from them when I ask for some concrete data. Please do not use this website cos if something happens to you or the car, they absolutely do not care and you will be left to struggle on your own.
I rented a car through them and gave the car back. All seemed to be good order until their supplier started ignoring texts (texts related to when the deposit might be returned). When reaching out to VIPCars, they keep telling that the merchant hasn't responded we'll keep asking and all that BS. VIPCars even sent me some random POS receipt slip claiming that the refund has been credited. (LITERALLY TRYING TO FOOL ME)
When I contested that claim, they went back to the usual deflection email style.
How can an aggregator not have control over their own suppliers? How can they have no fallback in case their own supplier ghosts them? I am really wondering how this company has made it this far that too being based in the UK. There is no point in mentioning the rental location since their problem is at the core of scrutinizing process for getting new car suppliers.
I suggest everyone just file a complaint at UK citizens advice against this company.
TLDR: Look elsewhere, do not use this company for they will leave you to struggle if something goes wrong as their internal policies are really messed up.
13 July 2026
Unprompted review
Reply from VIPCars.com
Dear Nehanth,
We sincerely apologize for the unresolved deposit issue and the lack of meaningful support you received. We understand how deeply concerning it is to be given unclear information while €1,100 remains outstanding. I will ensure our team examines the supplier’s handling of this matter carefully and contacts you directly with a clear response.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Kelvin,
Thank you for your kind review. We’re delighted that you found our prices competitive and the booking easy to manage.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Bryan,
Thank you for your wonderful feedback. We’re delighted that you found the booking process so easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Booking update
Tony was really helpful in assisting me in updating my vehicle drop off time. Excellent booking service at reasonable cost.
6 September 2026
Unprompted review
Reply from VIPCars.com
Dear Michael,
Thank you for your kind feedback. We’re delighted that Tony was so helpful with updating your vehicle drop-off time and that you found our booking service excellent and reasonably priced.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Michael,
Thank you for your kind review. We’re delighted that you found the booking process easy and appreciated the clear, transparent pricing.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Customer,
Thank you for sharing your experience. We’re delighted that booking your minivan in Crete was easy and offered great value.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Gerhardus,
Thank you for your wonderful feedback! We’re delighted that you found the booking process easy and user-friendly.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Fast and to tio point!!!
I only needed to confirm one small detail about my Goldcar reservation (the exact pickup location).
I first called Goldcar and waited nearly 10 minutes, only to be transferred to an end-of-service survey without speaking to anyone!!!
I then contacted VIPCars, despite being skeptical due to past experiences with intermediaries. To my surprise, they had a local support number in my country, and a representative answered in under 30 seconds. She was polite, efficient, and provided the answer within a minute. Excellent service—hallelujah! :-)
5 September 2026
Unprompted review
Reply from VIPCars.com
Dear Gil,
Thank you for sharing your experience! We’re delighted that our local support team answered quickly and efficiently confirmed the pickup location for your Goldcar reservation—hallelujah indeed! :-)
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Moosa,
Thank you for highlighting the excellent price you found. We appreciate your trust and hope your rental experience proves just as satisfying.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Philip,
Thank you for choosing us for the first time. We’re delighted to hear that you found the experience so simple.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Excellent rental company
Excellent rental company, representative from the company, George is an excellent man, welcoming and pleasant. The car I rented was excellent, clean and pleasant. Highly recommend the VIP car rental company
4 September 2026
Unprompted review
Reply from VIPCars.com
Dear Yehoram,
Thank you for your wonderful recommendation. We’re delighted that George made you feel welcome and that you enjoyed a clean, comfortable car throughout your rental experience.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Nice and easy
5 September 2026
Reply from VIPCars.com
Dear Danielle,
Thank you for your kind review. We’re delighted that you found the booking experience nice and easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Michelle,
Thank you for your wonderful feedback. We’re delighted that you found the price excellent and the booking process easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Victim of €1000 deposit scam through their service!
I used their service to rent a car in Antalya, but I was a victim of a €1000 deposit and €100 insurance fraud.
It feel like they should be aware of what type of suppliers they provide their customers and I’m very disappointed.
I reached out to their customer service with multiple attempts, and I have been stalled for almost two weeks. They aren’t helping me in this case, even though I paid for a full protection through their suggested services.
In these times you would hope the service provider is helpful, but they have disappear.
Protect yourself and don’t use their services as they are obviously cooperating with fraudelent suppliers.
27 July 2026
Unprompted review
Reply from VIPCars.com
Dear Görkem,
We are sincerely sorry for the distress caused by the disputed deposit and the lack of support you experienced. We understand how upsetting it is to feel left without meaningful assistance after repeatedly contacting customer service. I will bring your concerns to our team for a thorough review so they can examine what happened and contact you directly.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Very easy process to book
5 September 2026
Reply from VIPCars.com
Dear Dave,
Thank you for your kind feedback. We’re delighted that you found the booking process so easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
cheaper quote
5 September 2026
Reply from VIPCars.com
Dear Stephen,
Thank you for your positive review. We’re pleased you found a more affordable quote through our platform.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Customer,
Thank you for your kind feedback. We’re delighted that you found the booking process easy and the price attractive.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Quick and Clear proces
5 September 2026
Reply from VIPCars.com
Dear Hans,
Thank you for your kind review. We’re delighted that you found the booking process quick and clear.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.