Dan has been very professional, responsive and every question was answered promptly. The entire amendment process was smooth and stress-free. I had emailed to the company twice and my request was unre... See more
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Review summary
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What people talk about most
Reviews shaping this summary
VIP cars is very responsible, and trustworthy, always gives quick responses to queries and best rates for car rrental. Why search elsewhere? I have downloaded the application and as I need to rent ca... See more
Company replied
I used this search engine once to reserve a car from third part company in Turkey. Everything went smoothly, both as how they had advertised and third party. (At the counter in Izmir the Sales Assi... See more
Company replied
Excellent car rental experience! From start to finish, everything was smooth and easy. The staff were very friendly, helpful and professional. The car was clean, comfortable and in excellent conditi... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent rental company
Excellent rental company, representative from the company, George is an excellent man, welcoming and pleasant. The car I rented was excellent, clean and pleasant. Highly recommend the VIP car rental company
4 September 2026
Unprompted review
Reply from VIPCars.com
Dear Yehoram,
Thank you for your wonderful recommendation. We’re delighted that George made you feel welcome and that you enjoyed a clean, comfortable car throughout your rental experience.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Nice and easy
5 September 2026
Reply from VIPCars.com
Dear Danielle,
Thank you for your kind review. We’re delighted that you found the booking experience nice and easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Michelle,
Thank you for your wonderful feedback. We’re delighted that you found the price excellent and the booking process easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Victim of €1000 deposit scam through their service!
I used their service to rent a car in Antalya, but I was a victim of a €1000 deposit and €100 insurance fraud.
It feel like they should be aware of what type of suppliers they provide their customers and I’m very disappointed.
I reached out to their customer service with multiple attempts, and I have been stalled for almost two weeks. They aren’t helping me in this case, even though I paid for a full protection through their suggested services.
In these times you would hope the service provider is helpful, but they have disappear.
Protect yourself and don’t use their services as they are obviously cooperating with fraudelent suppliers.
27 July 2026
Unprompted review
Reply from VIPCars.com
Dear Görkem,
We are sincerely sorry for the distress caused by the disputed deposit and the lack of support you experienced. We understand how upsetting it is to feel left without meaningful assistance after repeatedly contacting customer service. I will bring your concerns to our team for a thorough review so they can examine what happened and contact you directly.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Very easy process to book
5 September 2026
Reply from VIPCars.com
Dear Dave,
Thank you for your kind feedback. We’re delighted that you found the booking process so easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
cheaper quote
5 September 2026
Reply from VIPCars.com
Dear Stephen,
Thank you for your positive review. We’re pleased you found a more affordable quote through our platform.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Customer,
Thank you for your kind feedback. We’re delighted that you found the booking process easy and the price attractive.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Quick and Clear proces
5 September 2026
Reply from VIPCars.com
Dear Hans,
Thank you for your kind review. We’re delighted that you found the booking process quick and clear.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Michael,
Thank you for your wonderful feedback! We’re delighted that choosing and booking your car was so easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Ease of use made the booking process…
Ease of use made the booking process fast and efficient.
5 September 2026
Reply from VIPCars.com
Dear James,
Thank you for your kind feedback. We’re delighted that our easy-to-use platform made your booking process quick and efficient.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Mieke,
Thank you for your kind review. We’re delighted you appreciated the competitive price, helpful service, and friendly team.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
We rented from you in 2025 and had a…
We rented from you in 2025 and had a great experiance AAA+ rating by us.
5 September 2026
Reply from VIPCars.com
Dear Adrian,
Thank you for sharing your experience with us. We’re delighted that your 2025 rental went so well and truly appreciate your AAA+ rating.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy booking and fair price with…
Easy booking and fair price with Airport terminal pickup
5 September 2026
Reply from VIPCars.com
Dear Tracey,
Thank you for your wonderful feedback. We’re delighted that you found the booking process easy, the price fair, and the airport terminal pickup convenient.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy to deal with
4 September 2026
Reply from VIPCars.com
Dear Peter,
Thank you for your kind feedback. We’re delighted that you found the booking experience easy and straightforward.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy booking
4 September 2026
Reply from VIPCars.com
Dear Customer,
Thank you for your positive feedback. We’re pleased to hear that you found the booking process easy.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Extremely disappointing experience – would not recommend
Our experience with this car rental company was extremely disappointing from start to finish.
First of all, the address provided by the seller on the booking website was incorrect, which made it difficult to find the actual location and caused unnecessary problems upon arrival.
Secondly, the insurance we purchased online turned out to be practically useless. Despite already paying for insurance and providing a substantial deposit, we were informed that we could still be liable for approximately €2,800–€3,000 in case of damage. We therefore had to purchase an additional private insurance policy locally just to feel properly protected.
The vehicle we received was also not the same vehicle we had booked, nor a comparable alternative. On top of that, the car was equipped with winter tires during the summer, and the tires continuously lost air, creating another unnecessary problem during our rental.
The biggest issue, however, is the €1,000 deposit, which we still have not received back even though the vehicle was returned without scratches or other damage. According to the agreed terms, the deposit should have been returned by now.
We contacted the company repeatedly and informed them about the missing deposit. Every time, we were told things like “we are looking into it” or “we will sort it out”, but absolutely nothing was resolved. The issue has now been dragged out for more than two weeks, and communication has become practically impossible. Nobody is responding or providing any meaningful assistance.
Overall, this has been an incredibly frustrating experience. The misleading address, inadequate insurance coverage, different vehicle, faulty tires, and especially the failure to return our deposit on time are completely unacceptable.
Based on our experience, I would strongly advise others to stay away from this company. It felt extremely unprofessional and, honestly, like a scam.
Would not recommend.
2 August 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
Thank you for taking the time to share your experience with us.
We are sincerely sorry to learn that your journey with VIPCars.com fell short of the experience we would wish for you. Please accept our genuine regret for any disappointment or inconvenience caused.
Your feedback has been received with the utmost attention and is being carefully considered by our team. We place great value on every customer experience, and your comments provide us with an important opportunity to reflect, refine and continually elevate the service we provide.
Our commitment remains to offer every customer a seamless, dependable and thoughtfully supported experience. We are grateful for your patience and for giving us the opportunity to learn from your feedback.
With warm regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Vince,
Thank you for your five-star review! We’re delighted you found a great price through our platform.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear David,
Thank you for your wonderful feedback! We’re delighted that you had such a great experience.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
After having my flight time changed
After having my flight time changed, I contacted VIPcars to see if my reservation to collect their car from their Palma airport depot could be amended. The service they provided to help me out was outstanding.
4 September 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
Thank you for sharing your experience. We’re delighted that our team could assist with amending your Palma Airport reservation after your flight time changed and that you found the service outstanding.
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
It was great to have someone waiting of…
It was great to have someone waiting of me at the airport 🥰
4 September 2026
Reply from VIPCars.com
Dear Véronique,
Thank you for your lovely feedback! We’re delighted that being welcomed at the airport made your experience so enjoyable. 🥰
Best regards,
Namrita
Customer Experience Manager, VIPCars.com
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