Green Motion International Reviews 

32,391
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciated the helpful and friendly staff, noting smooth pick-up and drop-off. Reviewers often found cars clean and performing well, with some highlighting affordable rental prices and good value. However, some customers also noted significant issues, particularly concerning payment and pricing. Many reported unexpected charges, high deposits, and difficulties with card acceptance, often feeling pressured into additional insurance or facing excessive fines. Additionally, some reviewers experienced problems with car quality, citing vehicles with existing damage, mechanical issues, or insufficient fuel levels upon pick-up.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many customers expressing extreme disappointment and... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the staff as friendly, helpful, and... See more

Price

Customers consistently note negative experiences with price, often reporting hidden charges, excessive... See more

Payment

Reviewers mention negative feedback about payment, with many reporting unexpected charges and issues with... See more

Product

Users describe ambiguous interactions with product, with many customers reporting issues with the condition... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I picked up a car that I had reserved in advance from the Rovaniemi railway station location. The first car I was given was a Kia Ceed Estate. After loading my three suitcases and driving only... See more

Company replied

Rated 2 out of 5 stars

Stay away from this rental company. We rented a car from Helsinki airport. Car was new and clean, everything worked alright for pickup and drop-off. On pickup I did what I always do. Took video and pi... See more

Company replied

Rated 2 out of 5 stars

My experience with Green Motion was extremely disappointing. The staff member who checked me out was professional, and I specifically paid for an extra rental day while declining all other optiona... See more

Company replied

Rated 2 out of 5 stars

My experience at collection raised serious concerns. The employee serving me, Dylan, was very friendly throughout. When I mentioned I hadn't used my credit card for a while, he commented on... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.


Contact info

2.9

Average

TrustScore 3 out of 5

32K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.9

All reviews

(32,391)

3,009 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm very unhappy with the service

I'm very unhappy with the service. We had to make an emergency driver change and they charged us £180. They simply claimed it was company and insurance policy. The driver name change cost us more than the car rental itself. A disgrace!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away! I rented the car with a friend, with him as the main driver. Then he had to fly back earlier because his family member passed away. They charged us 182 £ for changing the driver for just 3 days! It was more than the rental costed us for the whole week. A complete rip off! Ruthlessly taking the advantage of the sad situation

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service…

The customer service at Larnaca Airport from to start to finish was amazing. From the gentleman who did the pick up/drop off to the ladies behind the counter, they were genuinely happy to help despite the late hours and always had a smile on their faces! I felt the price was competitive to other car hire companies in the area too and the process was pretty easy. I would definitely be using them again.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The pick up driver was personable and…

The pick up driver was personable and was actually there for us at the pick up point and the off airport location is pretty close anyway. We paid a small upgrade fee after negotiating and got a much better car which was almost new and very good. Quick turnaround getting us back to gatwick north.

3 June 2026
Unprompted review
Rated 2 out of 5 stars

Green Motion at Manchester airport, don't go there.

Green Motion is a franchise operation, this review is about ther Manchester Airport operation. the office is a shambles, the staff dont care and when there was a problem with my POA, their answer was "tough" we cant give you a car. I had already paid through Zest, they were not intested, not prepared to help, or issue a refund. I went next door and hired from a different company without a problem, I suggest you go somewhere else if you are looking for a car at Manchester airport, there are many better options.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great car rental company in Zagreb, Croatia

I've rented a compact premium SUV from Green Motion in Zagreb. Everything went very well. It took only several minutes to finish all the docs on site and around 15 minutes more to get the car fresh and clean right from the car wash. The car was in great condition (almost new). The car return also went fast and smooth, and prepaid car wash upon return was a great option. Definitely can recommend!

20 June 2026
Unprompted review

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